D S Mackay Aerial and Satellite Services

9c Forrester Park Gardens
Edinburgh

EH12 9AQ

55.9326, -3.2859

TV, Aerials & Satellite Engineers

Listed under:  TV & Satellite Servicing & Repairs, TV Aerial & Satellite Installation
86% recommended   Rating 9.7/10
7 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 7 reviews since 2016
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very nice person. I was happy with it. Thank you."   more
 
" The tradesman explained the various ways the job could be done and advised us what he thought would be best for us."   more
 
" A good job well done."   more
 
" Brilliant service and Douglas was friendly and explained what he was doing at all stages. He also took the old aerial and rubbish away after the job."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 86%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 75%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

aerial 2
explained 2
good 2
old 2
service 2
advised 1
arrived 1
best 1
Brilliant 1
cable 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 2 Nov 2017
Recommended by customer in EH7
 My Age: 60 - 69 
 I'm: Female 
55.9704, -3.1991
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
TV.
 

"Very nice person. I was happy with it. Thank you."
 
 
 
 
 
 


Review 4 May 2017
Recommended by customer in EH4
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.9567, -3.2924
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £100

"The tradesman explained the various ways the job could be done and advised us what he thought would be best for us."
 
 
 
 
 
 


Review 28 Apr 2017
Recommended by customer in EH15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9456, -3.1255
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed faulty connection and re tuned 2 TVs.
 
Cost: £35
 
 
 
 


Review 28 Jul 2016
Recommended by customer in EH17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9043, -3.1359
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New aerial installation.
 
Cost: £150

"A good job well done."
 
 
 
 
 
 


Review 3 May 2016
Recommended by customer in EH8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.9546, -3.1474
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New TV arial installation including cables and bracket.
 
Cost: £135

"Brilliant service and Douglas was friendly and explained what he was doing at all stages. He also took the old aerial and rubbish away after the job."
 
 
 
 
 
 


Review 23 Apr 2016
No Recommendation by customer in EH10
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9300, -3.2061
 
 
Satisfaction Ratings
 
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
TV aerial - old cable removed and all checked and are renewed as stated. (As far as I can tell)
 
Cost: £185

"Mr. Mackay arrived at the time arranged. He examined the aerial and gave his estimated cost.(An old cable was moving around the outside of a neighbour's window. This was removed)

Mr. Mackey was respectful and non patronising to me. 88 years old!"
 
 
 
 
 
 


Review 16 Feb 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
T.V. aerial to be fixed to roof and connected to T.V.
 
Cost: £150

"A very good service."
 
 
 
 
Team:
Victoria
 
 
 

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