Hessian Cole Building Services, Oxford Skylights -

33 Villers Road
Bicester
Oxfordshire
OX26 2BD

51.8988, -1.1641

VELUX windows

Listed under:  VELUX Windows Installation, VELUX Windows Repairs
100% recommended   Rating 9.9/10
69 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 69 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Dealing with Neil was a very easy experience ,, we needed the job done quickly and Neil had a cancellation,, so he fit us in ,, Neil and asst arrived on time did a proper job putti...."   more
 
" We are very pleased with the light and overall improvement! They were extremely tidy, even considering how sooty our loft is. Would definitely recommend."   more
 
" We are 100% satisfied with the installation. The team turned up on time, were friendly, helpful and cleared up after themselves. We were happy with the price and the level of service and would ha...."   more
 
" The work carried out was what I expected. It was not an easy job as it was a tight space and also when retiling it was pouring with rain so not a nice day to be doing the work."   more
 
About Us


HessianCole Building Services are a small team with extensive experience and knowledge installing, replacing and repairing VELUX windows.
We are long standing members of the VELUX Certified Installer Partnerhsip. We are fully vetted by VELUX and the government endorsed Trustmark scheme.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 79%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 10
arrived 5
blinds 6
Building 7
clean 10
cleaned 7
Clear 6
Cole 15
communication 10
Darren 7
dust 5
easy 6
efficient 6
efficiently 5
email 8
excellent 15
explained 7
finish 7
finished 7
fitting 7
friendly 19
good 18
great 19
happy 10
Hessian 18
highly 10
installation 10
involved 5
mess 6
Neil 21
old 9
pleased 11
professional 19
prompt 6
promptly 6
quality 10
quotation 5
Quote 13
really 5
recommend 31
reliable 6
service 18
Services 6
standard 7
team 9
tidy 22
turned 8
Velux 22
window 13
Windows 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 4 3 2 1

Budget:  


Review 15 May 2018
Recommended by customer in RG6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.4501, -0.9211
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
remove old skylight window and frame Fit new window and frame with adapter kit
 
Cost: £700
 

"Dealing with Neil was a very easy experience ,, we needed the job done quickly and Neil had a cancellation,, so he fit us in ,,

Neil and asst arrived on time did a proper job putting done dust sheets and cleaned up after fitting the window"
 
 
 
 


Review 17 Apr 2018
Recommended by customer in OX9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
51.7417, -0.9663
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Neil installed three suntunnels to our dim and dreary updstairs corridor.
 
Cost: £1800
 

"We are very pleased with the light and overall improvement! They were extremely tidy, even considering how sooty our loft is. Would definitely recommend."
 
 
Team:
Neil and Darren
 
 
 


Review 12 Apr 2018
Recommended by customer in OX3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.7539, -1.1967
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of a velux window.
 
Cost: £1366
 

"We are 100% satisfied with the installation. The team turned up on time,
were friendly, helpful and cleared up after themselves.

We were happy with the price and the level of service and would have no hesitation about using them again."
 
 
Team:
Neil plus colleague.
 
 
 


Review 10 Apr 2018
Recommended by customer in NN13

 I'm: Male 

52.0349, -1.1245
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Velux window installed in bathroom
 
Cost: £1120
 

"The work carried out was what I expected. It was not an easy job as it was a tight space and also when retiling it was pouring with rain so not a nice day to be doing the work."
 
 
Team:
Neil
 
 
 


Review 10 Apr 2018
Recommended by customer in OX28
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.7875, -1.5115
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Neil fitted two Velux windows on an attic room for us,

"worked very methodically and with precision. Would recommend him any time to other purchases, knows his job and works with confidence.

Very happy with the end results."
 
 
Team:
Neil and Dave
 
 
 


Review 27 Mar 2018
Recommended by customer in OX13

 I'm: Male 

51.6228, -1.3203
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of three VELUX windows
 
Cost: £2400
 

"Clear advice, professional service and very tidy job. Would recommend to others without hesitation."
 
 

HessianCole
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 25 Mar 2018
Recommended by customer in OX26
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.9101, -1.1617
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of two triple glazed velux windows in a ground floor reception room, having no rooms above. This included the installation of two extensive shafts.
 
Cost: £1907
 

"Hessian Cole gave us an excellent service and we are really pleased with the result. They were very easy to communicate with and took time to understand what we wanted and negotiated very well during the actual work. We would have liked to have received a little more advice on the overall impact on the room, but set against all the positives of their work, this was minor.

In the feedback above, we've put NA against some of the questions as we had additional work done which renders some of the questions inappropriate."
 
 
Team:
Neil and Darren
 
 
 


Review 15 Feb 2018
Recommended by customer in OX12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5887, -1.4394
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace two velux windows in kitchen extension
 
Cost: £2000
 

"Looking to replace old leaking velux. Found Hessian Cole through the velux website. Able to communicate through email and photos. I was given a detailed quote with various options to choose. Answered queries. Once agreed was given a date for work to start. Neil and Darren completed work in timescale to a very good standard. All inside surfaces were covered to minimise mess. Was given demonstration of new windows and blinds. Site left clean and tidy and all rubbish removed. Very happy with everything."
 
 
Team:
Neil and Darren
 
 
 


Review 28 Nov 2017
Recommended by customer in MK16
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.1107, -0.6993
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of 2 velux conservation windows in grade 2 listed property.
 
Cost: £2700
 

"Hessian Cole Building Services were just brilliant. They provided a very professional quote after visiting the site and kept to the schedule agreed.
They worked fast whilst paying a lot of attention to detail. They left the house clean after finishing the job and went to the extent of covering all areas they needed to get access to the work area. They treated my home with respect.
I was thoroughly impressed with their knowledge and work ethic and would have no qualms in recommending their services to anyone."
 
 
Team:
Neil Hessian
 
 
 


Review 26 Nov 2017
Recommended by customer in MK13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.0589, -0.7867
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement velux window and blind
 
Cost: £1600
 

"Very pleased with the replacement window. Neil and Darren are hardworking, professional and friendly. There was a small manufacturing fault with the window which was dealt with very promptly. I would use Neil and Darren again without hesitation."
 
 
Team:
Neil and Darren
 
 
 


Review 26 Nov 2017
Recommended by customer in OX3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.7593, -1.2046
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 2 velux windows (with upgraded glass), flashings etc and finishing surrounding plasterwork ready for painting. Fitting new blinds.
 
Cost: £2166
 

"They were very friendly explaining all that was involved with the replacements. Fitted the blinds and full explanations of all the windows functions as new windows slightly different than the old ones. Very tidy and cleaned all surfaces after completion and removed all old used materials. Would definitely use this company again for any velux windows replacements or repairs.
"
 
 
Team:
Neil Hessian
 
 
 


Review 25 Nov 2017
Recommended by customer in HP18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.7770, -1.0051
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and servicing of Velux windows, one of which had dropped. service.
 
Cost: £144
 

"A friendly, polite and expert team who know precisely what they are doing. Hessian Cole will certainly get a call next time I have a Velux problem - great service"
 
 
Team:
Neil HJessian and colleague
 
 
 


Review 23 Nov 2017
Recommended by customer in OX12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.6243, -1.4507
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete replacement of four velux roof lights
 
Cost: £2500
 

"How refreshing a trades person who turns up on the day we expected them. Great job, lovely and tidy and completed the job quicker than expected. Would highly recommend and great to have found someone who exceeded my expectations."
 
 
 
 


Review 15 Nov 2017
Recommended by customer in OX15

 I'm: Male 

51.9969, -1.4879
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Velux repair

"Excellent service"
 
 
 
 


Review 14 Nov 2017
Recommended by customer in OX3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7629, -1.2218
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace two Velux windows
 
Cost: £1982
 

"I emailed back and forth with Neil, he walked me through the info he needed to give me a quote. Once the quote was in place we agreed on a date for the instillation. The date had to be changed once, as the order did not come in on time, but this was not a problem on our end. The day of the instillation Neil and his co-worker showed up on time, they carried out the work throughout the day and did a very good job of keeping the area clean. Once finished, I was showed how the windows worked. It was all very straightforward and it was nice to have them all finished in the one day."
 
 
Team:
Neil and co-worker
 
 
 


Review 13 Nov 2017
Recommended by customer in OX29
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.8508, -1.4341
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of a Cabrio Velux Balcony window.
 
Cost: £3
 

"Hessian Cole have been true to their word from the moment we first contacted them to install a Velux Cabrio Balcony Window. On time, courteous and diligent. The window looks great and we hope to have them back to install another!"
 
 
Team:
Neil and Darren
 
 
 


Review 10 Nov 2017
Recommended by customer in NN13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.0814, -1.1344
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had 1 new Velux window installed and two others reset to meet the requirements of local planners. We chose on the basis of earlier work which had been good and not on competitive quotes.
 
Cost: £2400
 

"They turned up on time n the agreed day and worked solidly - even so it took longer than they expected and they had to come back to finish - again they turned up promptly on the agreed day and finished the job. They protected furniture and surfaces and cleaned up well after they had finished on both visits.

The work has been done very well and we are pleased with the result ( we hope the local planners are too). We would happily use Hessian Cole again and are happy to recommend them.

"
 
 
Team:
Neil and Darren
 
 
 


Review 8 Nov 2017
Recommended by customer in nn12

 I'm: Male 

52.1328, -0.9885
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply of four velux blinds and pole and fitting of blinds
 
Cost: £451
 

"We found that the firm responded to our initial enquiry and subsequent supply and fitting of the blinds in a very prompt and professional manner."
 
 
Team:
Neil Hessian plus partner
 
 
 


Review 8 Nov 2017
Recommended by customer in OX49
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6742, -0.9704
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Velux windows replaced in bedroom & bathroom.
 
Cost: £1390
 

"We are very happy with our windows. Neil & Darren were very professional & friendly. We had very little disruption in the house. We would highly recommend Hessian Cole if you need new velux windows."
 
 
Team:
Neil & Darren
 
 
 


Review 8 Nov 2017
Recommended by customer in OX1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.7467, -1.2602
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete replacement of 20-year-old Velux that was leaking.
 
Cost: £1244
 

"Contacted the firm via their email address and received a prompt reply from Neil Hessian, who was able to sort out invoice and set a date for the work by email.

On the date of the work, I was updated by email about short delay caused by traffic conditions getting in to central Oxford.

The work was completed speedily and tidily, with good clean-up done after the job. The final invoice came in slightly less than originally billed.

In short, the service is efficient and conducted with good communication at every stage. Highly recommended."
 
 
Team:
Neil Hessian
 
 
 

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