RCR Services

8 Sunnybank Road
Bolton Le Sands
Carnforth
LA5 8HW

54.1089, -2.7909

VELUX windows

Listed under:  VELUX Windows Installation, VELUX Windows Repairs
100% recommended   Rating 9.9/10
4 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 4 reviews since 2016
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Russ and his team were very professional, reliable and did an excellent job. We couldn't be any happier with our new light tunnel and window. After having a bad experience with a roofer, Russ and h...."   more
 
" The whole work was carried out as RCR Services had specified. The work team were extremely pleasant, willing, easy to deal with, were very neat and cleared up as the work was completed. We will cert...."   more
 
" This is the second time we have engaged RCR Services to fit Velux windows. Russ and Tom are just excellent in the quality of workmanship and general tidiness. Since this fitting in August we have ...."   more
 
" Russell Rix & his team did a fantastic job from start to finish. Advising on bathroom fittings & supplier. Suggestions on new layouts making the best of the space. He discussed every stage throughou...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bathroom 2
excellent 2
highly 2
professional 2
RCR 4
recommend 3
reliable 2
Russ 2
Services 4
team 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Mar 2018
Recommended by customer in PR2

 I'm: Male 

53.7668, -2.7231
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied & erected working scaffold access tower in stairway. Removed original plasterboard vaulted sides. Removed incorrectly fitted damaged Velux window & flashings. Supplied & fitted new Velux window including new flashings, insulation & felt collars. Recut & reused original roofing slates where possible. Supplied & reframed vaulting. Supplied & fitted insulation to vaulting. Supplied, cut to size & fitted new plasterboard to form a new light tunnel window reveal. Supplied & skim finished new plasterboard light tunnel window reveal.
 
Cost: £2038
 

"Russ and his team were very professional, reliable and did an excellent job. We couldn't be any happier with our new light tunnel and window. After having a bad experience with a roofer, Russ and his team have restored our confidence in builders. We would definitely recommend RCR Services and we would definitely use them again."
 
 
Team:
Russ & team
 
 
 


Review 19 Dec 2017
Recommended by customer in la88
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
54.3497, -2.8578
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two Velux skylights were replaced. After 30 years of having a leaking roof RCR Services identified the problem. Both Velux were put in badly all those yearsago. RCR Services were professional, highly competent, worked neatly and we have no problem in recomending them
 
Cost: £2000
 

"The whole work was carried out as RCR Services had specified. The work team were extremely pleasant, willing, easy to deal with, were very neat and cleared up as the work was completed.
We will certainly use RCR Services again and do not hesitate to tell others how pleased we were with their professional approach"
 
 
Team:
Tom Ben
 
 
 


Review 23 Oct 2016
Recommended by customer in LA6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.1625, -2.5903
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of two metal rimmed sky lights with MK04 white finish enhanced noise reduction Velux windows. Work required fitting 100mm wide internal central trimmer and replacement of slates. Internal work involved new window reveals, insulation boarding and plasterboard with skim finish. New blackout blinds were also fitted and all packaging and waster was removed.
 
Cost: £2954
 

"This is the second time we have engaged RCR Services to fit Velux windows. Russ and Tom are just excellent in the quality of workmanship and general tidiness.

Since this fitting in August we have asked RCR for a quote on a new bathroom fitting and they will be starting the work in early November.

I cannot recommend them highly enough."
 
 
Team:
Russell Rix; Tom
 
 
 


Review 17 Oct 2016
Recommended by customer in LA5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.1093, -2.7877
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete Bathroom re-fit

"Russell Rix & his team did a fantastic job from start to finish.
Advising on bathroom fittings & supplier. Suggestions on new layouts making the best of the space. He discussed every stage throughout the work.
RCR services are efficient, great timekeepers & completed the work on schedule with minimum upheaval.
Trustworthy & reliable I would highly recommend the company to anyone wanting house imrovements etc

"
 
 
Team:
Russell , Tom & apprentice
 
 
 

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