Des Conway Building and Roofing Ltd

153 Pilling Lane, Chorley
Chorley
Lancashire
PR7 3EF

53.6419, -2.6296

VELUX windows

Listed under:  VELUX Windows Installation, VELUX Windows Repairs
100% recommended   Rating 9.8/10
14 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 14 reviews since 2015
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The whole experience of dealing with this company has been positive. The work I was quoted for was all carried out without any mess being left behind. The team were cheerful, hard-working and pleasant...."   more
 
" Des provided excellent service from start to finish. Always rang or visited when promised prior to work beginning. I was pleasantly surprised at how clean and tidy everything was at the end of each da...."   more
 
" A highly professional company, keeping to times and prices. A friendly, easy to talk to pair of gentlemen completed the job, neatly with no fuss and very little disruption (none that wasn't expected)...."   more
 
" I would highly recommend Des. A first class job carried out by a first class bloke. Competitive price for an excellent service."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 4
asking 2
clean 2
Conway 3
Des 5
excellent 5
fuss 3
good 2
great 2
highly 2
honest 2
professional 4
quote 2
quoted 2
reasonable 2
recommend 7
reliable 2
service 2
tidy 5
Velux 2
window 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Oct 2017
Recommended by customer in PR25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.6967, -2.7122
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced two large velux windows and fitted two velux blinds. As access was difficult this involved setting up and using scaffolding.
 
Cost: £2280
 

"The whole experience of dealing with this company has been positive. The work I was quoted for was all carried out without any mess being left behind. The team were cheerful, hard-working and pleasant to have in the house. The estimated costs were completely accurate. If would recommend this company and would use it again."
 
 
 
 


Review 11 Oct 2017
Recommended by customer in M34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.4476, -2.1453
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 new velux windows fitted and a new roof
 
Cost: £8000
 

"Des provided excellent service from start to finish. Always rang or visited when promised prior to work beginning. I was pleasantly surprised at how clean and tidy everything was at the end of each day. The work was completed in full and on time with the minimum of fuss. I would not hesitate to recommend him to family and friends"
 
 
Team:
Des Conway
 
 
 


Review 5 Apr 2017
Recommended by customer in M41
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.4435, -2.3528
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of 2 Velux windows to a single story tiled roof, boxing in to fit a flat internal ceiling, repositioning of lights and plastering to finish. Plus the fitting of a Suntunnel to a dark upstairs internal corridor. Installing the roof window discretely to connect to the internal fitting.
 
Cost: £2400
 

"A highly professional company, keeping to times and prices. A friendly, easy to talk to pair of gentlemen completed the job, neatly with no fuss and very little disruption (none that wasn't expected). We would recommend them to anyone. They have already quoted for a job with our neighbours on the strength of our praise for the company."
 
 
Team:
Des and Steve
 
 
 


Review 9 Jun 2016
Recommended by customer in FY8
53.7388, -2.9622
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of Velux Window

"I would highly recommend Des. A first class job carried out by a first class bloke. Competitive price for an excellent service."
 
 
 
 


Review 25 May 2016
Recommended by customer in BL5
53.5493, -2.5116
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced flashings on existing velux windows

"Very experienced with Velux windows and installed flashings to correct leaking windows. Other tradesmen had said we definitely needed new windows. His recommendation tallied with advice from Velux. He also corrected the seals to the roof. He arrived on time and did a very neat job, cleaned the area and took the waste away with him. "
 
 
 
 


Review 30 Apr 2016
Recommended by customer in PR5
53.7110, -2.6395
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of a Velux Window

"Des Conway is an excellent tradesman. The thoroughly foul weather we were having prevented him working on the day arranged, but he did not hesistate to offer to return the following day, when the weather was more favourable. He sheeted up, covering our carpets and flooring. Worked steadily through the day and did a very tidy job of finishing up and cleaning the work area. His costs were very reasonable and I would readily recommend him for any work of this kind."
 
 
 
 


Review 17 Apr 2016
Recommended by customer in WA12
53.4590, -2.6437
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of existing old Velux roof window

"Clean tidy workman who arrived on time, did a great job and cleared up afterwards"
 
 
 
 


Review 19 Jan 2016
Recommended by customer in WN69
53.5911, -2.7276
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New velux window fitted

"I found Des Conway to be both honest and reliable. He arrived on time to give a quote to fit the new velux window. He got back to us the same afternoon and we arranged a date and time to fit the new window. He duly came on the day we had arranged and worked under difficult conditions to fit the new window. His workmanship is excellent and did a very good job at a reasonable price.I would have no hesitation in asking him to come back and complete other building projects in the future."
 
 
 
 


Review 13 Dec 2015
Recommended by customer in pr7
53.6575, -2.6683
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
velux window

"Prompt, tidy, professional"
 
 
 
 


Review 3 Nov 2015
Recommended by customer in BB7
53.9306, -2.3275
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refurbish Velux windows

"Very reliable, professional honest company. Very satisified with the work undertaken."
 
 
 
 

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