PMV Maintenance

10 Willow Way
Harpenden
Hertfordshire
AL5 5JF

51.8274, -0.3435

VELUX windows

Listed under:  VELUX Windows Repairs
98% recommended   Rating 10/10
43 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 43 reviews since 2015
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very prompt response to assess work. Very clean and tidy workmen. Extremely helpful and informative - couldn't ask for friendlier people. Very pleased with work and have recommended them on our local...."   more
 
" Excellent job. Worked a long day in cold conditions but finished ahead of estimated time so did not need another half day visit. When considering the job at the beginning , we received good adv...."   more
 
" From the moment I met Phil and his son I was totally impressed by their professionalism and knowledge and I felt reassured that they would be able to fix my problem, which they did. They also serviced...."   more
 
" This father and son team is outstanding in every respect. They are charming, efficient, confidence inspiring and excellent in what they do. They arrived on time despite London traffic, explained clea...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 3
advice 6
agreed 4
arrived 7
care 3
clean 11
communication 3
competitive 3
confidence 3
contacted 4
courteous 3
definitely 4
despite 3
efficient 4
email 4
Excellent 16
explained 4
friendly 6
good 7
great 4
highly 9
impressed 4
initial 5
installation 4
maintenance 10
Matt 6
mess 5
needed 7
needs 4
Phil 19
pleased 5
PMV 19
polite 7
problem 6
professional 16
prompt 4
recommend 14
recommended 6
repair 4
responded 4
service 13
serviced 4
standard 6
team 4
thorough 4
tidy 6
velux 14
window 12
windows 14
Working 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Dec 2017
Recommended by customer in SW16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4268, -0.1471
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renovate existing Velux skylight and replace glass. Install interior facia around frame.
 
Cost: £380
 

"Very prompt response to assess work. Very clean and tidy workmen. Extremely helpful and informative - couldn't ask for friendlier people. Very pleased with work and have recommended them on our local Yahoo group."
 
 
Team:
Phil and Matt Valle
 
 
 


Review 27 Nov 2017
Recommended by customer in AL4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7688, -0.2975
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of two new Velux Sun tunnels (3 storey house) plus replacement of two Velux panes in old Velux windows and opening window servicing
 
Cost: £970
 

"Excellent job.

Worked a long day in cold conditions but finished ahead of estimated time so did not need another half day visit.

When considering the job at the beginning , we received good advice on where to go to order the precise fittings needed. All dealings were very straightforward. Work was done tidily and efficiently.

Short lead time between first visit (to survey the job) , and then between receiving the materials and getting them fitted.

We were very pleased."
 
 
Team:
Phil and his son
 
 
 


Review 10 Nov 2017
Recommended by customer in SW16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.4211, -0.1481
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of faulty Velux windows in kitchen extension
 
Cost: £160
 

"From the moment I met Phil and his son I was totally impressed by their professionalism and knowledge and I felt reassured that they would be able to fix my problem, which they did. They also serviced my windows and gave them a clean and they are now running better then when they were installed three years ago. Please do not hesitate and give these guys a call if you have a Velux window that needs repair or servicing. Iím already planning for them to come round in the new year to repair and upgrade a more aged manual Velux window we have in the hallway upstairs."
 
 
Team:
Phil and his son
 
 
 


Review 19 Oct 2017
Recommended by customer in SW17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.4398, -0.1669
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs and maintenance to Velux windows and associated work including attending to a water leak caused by a failed lead surround
 
Cost: £300
 

"This father and son team is outstanding in every respect. They are charming, efficient, confidence inspiring and excellent in what they do. They arrived on time despite London traffic, explained clearly and precisely what needed to be done to resolve every problem and then ahead and carried out all the work without fuss. They came equipped with all parts and materials needed for the job and ancillary contingencies. They resolved a water leak problem which had defied the efforts of two previous contractors. They worked with the quiet efficiency of total experts in their field.

Thoroughly recommended. They should be called Heineken - probably the best contractors I have ever had working in my house.

"
 
 
Team:
Phil and his son Matt
 
 
 


Review 18 May 2017
Recommended by customer in SG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.9103, -0.2107
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
resetting and reconnecting Velux GGL windows and fitting of electric blinds
 
Cost: £210
 

"Fantastic service. Can recommend Phil any time. Easy to make appointment, very professioan, works without mess making any mess and gets the job done as promised. Could not fault a thing! very happy customers and will call Phil any time I will have another problem."
 
 
Team:
Phil Valle
 
 
 


Review 16 May 2017
Recommended by customer in W9 1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5265, -0.1834
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement, and upgrading, of Velux blinds and total maintenance and rejuvenation of 15+ year old Velux roof windows. Price included supplying of 3 Velux Blinds.
 
Cost: £680
 

"This father and son team really understand and know Velux windows. From our initial communication to the final result my confidence in their work grew exponentially.
PMV undertook the complete refurbishment of 3 Velux windows which were about 20 years old. Before quoting a price I sent photos via e-mail and the scope of work was drawn up. This included sanding down the wood frames, nourishing the wood, a deep clean of all the working mechanics, an inspection of external and internal installation - putting any problems right, and replacing the blinds which required updating the tracking system. In addition the windows were totally cleaned ... spotless!!
Once onsite I had a thorough explanation of what could and what could not be expected ... the later being slight cosmetic imperfections which could not be totally "erased" after 20 years.
PMV arrived with all the necessary and specialist equipment and worked straight through for about 5 hours with no break.
At the end of the work I was invited to view the windows individually and given tips on cleaning and "best practise" for opening and closing the blinds and windows. I was told there was a good deal of life left in these windows, and even more with the maintenance completed.
I highly recommend this team, who are obviously experts in this field.
By contrast I contacted 3 other companies about this work. One said the windows needed total replacement at a cost in the thousands of ££s - this without even seeing the windows. One quoted specifications of a "computer generated variety" - no personal attention here - which did not address the needs of a window refurbishment and rejuvenation. The final one had good specs but at a price £250 higher.
Of the 4 quotes I got PMV was the lest expensive. But, that is not why I selected them to do the work. The selection was due to the positive communications every step of the process and the feeling that my personal needs were being met.
Highly recommended and I will be having them back in 3 years for my next maintenance."
 
 
Team:
Matt and Phil
 
 
 


Review 28 Apr 2017
Recommended by customer in HA4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.5786, -0.4087
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replaced 2 DML blackout blind in white To replace damaged VELUX motor in art room To replace damaged VELUX transformers in art room
 
Cost: £795
 

"PMV Maintenance have been looking after and servicing the 56 velux windows at our school since I first contacted them soon after taking up my position here.
Throughout that time they have always provided an excellent regular service as well as responding very well to our call out enquiries.

I first contacted them for remedial work on the velux windows at our school which they dealt with in a very professional manner. Since that time they have maintained them and I am always reassured the windows are serviced well as their work is of a high standard. Throughout the time I have worked with PMV they provided me with sound practical advice regarding the windows equipment proving to be honest and trustworthy."
 
 
Team:
Phil Valle, Matthew Valle
 
 
 


Review 28 Apr 2017
Recommended by customer in RG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4919, -1.0873
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old Velux style sloping roof window and refit new window
 
Cost: £350
 

"PMV carried out an excellent job, they were courteous, friendly and professional. They used waterproof dustsheets to prevent water ingress whilst the window was removed. We actually had a hailstorm! But there was no mess and the team cleared up so everthing was exactly as when they had arrived. They even wore blue overshoes whilst inside the house.

Great job well done!"
 
 
Team:
Phil Valle and his son.
 
 
 


Review 22 Mar 2017
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5776, 1.1252
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The service provided was to help me rest my electric velux window over the phone.

"I found Phil Valle on the Internet, I explained what I needed to do but I didn't know how to do it, he talked through the process of resetting the window with me very clearing and with patience as I was up and down a stepladder to try and figure out what I was supposed to do. I managed to do it and I was very happy as I had been unable to use the window for ages since having to buy a new remote because last one broke. There was nowhere on the Internet that shows the process! Phil saved me a lot of money by talking me through it. I am very grateful to him. I would highly recommend him!!"
 
 
Team:
Phil Valle
 
 
 


Review 12 Mar 2017
Recommended by customer in AL1
 My Age: 40 - 49 
 I'm: Male 

 I haven't used this business before 
51.7374, -0.3305
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of 2 sets of self-supplied electronically operated Velux Venetian Blinds to Velux Roof Windows
 
Cost: £90
 

"PMV responded promptly within one hour to my email request for a quotation for the work. The quotation was very competitive, and work was carried out the same morning.
From first enquiry to "job done" in 4 hours. I was very impressed, and very happy with the work.
"
 
 
Team:
Phil and one of his team colleagues
 
 
 

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