Under 1 Roof South Ltd

The Reception at the Yard, Old Reservoir Road, Farlington
Portsmouth
Hampshire
PO6 1SU

50.8414, -1.0376

VELUX windows

Listed under:  VELUX Windows Installation, VELUX Windows Repairs
100% recommended   Rating 9.9/10
17 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 17 reviews since 2015
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I used the Velux replacement service, received a very reasonable quote via email direct from Velux and then, when I wanted to proceed, Velux made all the arrangements and found a local certified Vel...."   more
 
" From the first phone call and through all the site visits and installation I cannot praise this company enough! They did what they said they were going to do on the day they said and without any fuss...."   more
 
" It is reassuring to find a company that operate to the high standards that Under 1 Roof do. From initial contact with Brian, the process of ordering, deciding a date, and having the windows installed...."   more
 
" Really please with the service and the finish of the work carried out."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
Amy 3
arrived 2
based 2
Brian 5
carpets 2
Challenging 2
clean 6
considering 2
delighted 2
despite 2
Excellent 7
extremely 2
finished 2
following 2
Good 2
guys 3
half 2
having 2
helpful 4
informed 2
installation 4
installed 4
Installer 2
involved 2
just 2
knew 2
ones 2
pleased 4
polite 2
problems 2
professional 4
project 2
Prompt 2
property 2
quality 3
quote 3
reasonable 2
recommend 10
recommending 2
removed 2
replaced 2
replacement 2
roof 5
service 6
spotted 2
standard 2
strongly 2
taken 2
team 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 14 Jun 2018
Recommended by customer in BH23

 I'm: Male 

 I haven't used this business before 
50.7342, -1.7714
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of two 38 year old GGL08 Velux Windows with new Velux windows to the top floor of a town house that has concrete roof tiles.

"I used the Velux replacement service, received a very reasonable quote via email direct from Velux and then, when I wanted to proceed, Velux made all the arrangements and found a local certified Velux Installer with a space in their diary just 3 weeks in the future. I was telephoned the day before installation by the installation company (Under 1 roof South Ltd) and told to expect 2 installers between 8 and 9am the following day. By 7:50 am both installers had arrived. It was a very satisfactory installation of replacement Velux roof Windows (GGL08). The house is a narrow town house with each room off a narrow central staircase of 31 treads with 5 half landings. Each room is on a slightly different level from the previous room. The windows that needed to be replaced were located in the loft bedroom, some 31 stair treads from the ground so a lot of muscle power was required to remove the existing windows and install the new ones as a GGL08 window measures 1.8 metres square and is extremely heavy. Challenging! We had a team of two very strong and very proficient installers and it was obvious straight away that they knew their trade. They spotted and dealt with a number of minor but challenging problems on-site. Concrete roof tiles needed to be trimmed as well and cut by rotary disk-cutter due to previous installers (38 years ago) not leaving a wide enough margin. Each tile was carefully removed, taken down 31 stairs, cut and then taken back upstairs and installed. This, understandably, took extra time and instead of taking a day the installation took a day and a half but we were informed at every stage about progress. Once finished the installers spent more time vacuuming than I have ever done before and the room looked immaculate once they had left. I am more than delighted with the quality of work and the knowledge (and stamina!) of the installers and I wouldn't hesitate to use them again. I recommend them wholeheartedly."
 
 
Team:
Karl and Sean
 
 
 


Review 9 May 2018
Recommended by customer in BN18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8101, -0.6215
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Under 1 Roof came to replace 3 Velux windows and also to put 4 new ones into a barn conversion. Found their name on the Velux Installation website
 
Cost: £10
 

"From the first phone call and through all the site visits and installation I cannot praise this company enough! They did what they said they were going to do on the day they said and without any fuss or mess. They were all polite and hardworking and I am delighted with the end result. I didn't feel my home was being invaded and despite the unpleasant weather in February when they were installed my house was put back to normal at the end of each day. I was consulted along the way with small issues and building control were impressed with the installation too. Many thanks and I would recommend them to anyone."
 
 
Team:
Brian, Ian Carl & Amy
 
 
 


Review 23 Apr 2018
Recommended by customer in PO18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8457, -0.9001
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of three existing roof windows.
 
Cost: £2550
 

"It is reassuring to find a company that operate to the high standards that Under 1 Roof do.
From initial contact with Brian, the process of ordering, deciding a date, and having the windows installed went without a hitch. Amy was very courteous and efficient and kept us informed. Sean and Carl arrived on schedule and covered all the carpets before they started work. The installation was faultless and the clearing up during and afterwards was impeccable."
 
 
Team:
Brian, Amy, Carl, Sean
 
 
 


Review 3 Apr 2018
Recommended by customer in PO8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.9062, -1.0217
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced old window for new
 
Cost: £3500
 

"Really please with the service and the finish of the work carried out."
 
 
Team:
Ian, Amy
 
 
 


Review 23 Mar 2018
Recommended by customer in SO14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8985, -1.3955
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
- Replace a Velux roof window & vertical no longer in production with two new ones of a different slightly different size. - Pressure wash rear of house - Paint window arch - Remove redundant satellite dishes and cabling
 
Cost: £3528
 

"Under1Roof were the only Velux installer prepared to visit the property and find a solution for replacing the windows which were no longer made by Velux. The quote was reasonable considering the work involved and it included erecting scaffolding up to the third floor.

The project was very well organised by Amy in the office who was a pleasure to deal with and the guys on site did an amazing job despite appalling weather.

I would recommend Brian and the team at Under1roof without hesitation."
 
 
Team:
Brian, Amy, Stuart
 
 
 


Review 5 Feb 2018
Recommended by customer in PO9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.8493, -0.9673
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Velux glass repair

"Excellent service. Would not hesitate to recommend."
 
 
Team:
SEAN AND KALEB
 
 
 


Review 14 Dec 2017
Recommended by customer in PO14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
50.8211, -1.2166
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of Velux Roof Lights
 
Cost: £3750
 

"Brian & both his office & site teams were excellent. They explained everything, were polite and were not pushy. The work was delivered on time and to the agreed price. The guys on site were knowledgeable, professional, tidy and respectful and liked my tea!! Would have no problems in recommending them for this type of work"
 
 
 
 


Review 2 Nov 2017
Recommended by customer in PO33
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7237, -1.1412
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I enlisted Under 1 Roof to install a Velux window in the loft of my house in Ryde.
 
Cost: £2180
 

"Was happy initially that they had no problem coming over to Ryde from Portsmouth as i know a lot of companies have a problem with wanting to do work on the island because of the travelling involved. I spoke with Amy and Brian who were both very helpful.
I found the guys doing the work were very affable and knew exactly what they were doing. They even replaced a broken roof tile which they spotted for me !
I would have no hesitation in recommending this company to anyone"
 
 
Team:
Amy, Brian, Carl , Sean and his son
 
 
 


Review 21 Oct 2017
Recommended by customer in PO2

 I'm: Male 

50.8122, -1.0844
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install replacement VELUX windows and associated works.
 
Cost: £3719
 

"Extremely prompt and excellent service throughout. Very helpful and excellent communications. Very clean and tidy, covering carpets to keep house clean.
Very pleased with finished work and strongly recommended."
 
 
Team:
Amy, Brian, Sean and his son.
 
 
 


Review 22 Feb 2016
Recommended by customer in PO19
50.8312, -0.7835
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Velux Windows

"I highly recommend under 1 roof based on the work carried out in our home. I am a professional craftsman myself and just left the two men alone to carry out the work. They asked me one question about how I would like a fitting issue resolved inside, I was pleased to be asked rather than the decision being made without me. The chaps left the house clean and tidy and having inspected the work in day light the following morning, everything was completed to a very high standard with no "snagging" what so ever. "
 
 
 
 


Review 18 Jan 2016
Recommended by customer in Po76
50.9010, -1.0575
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sun tunnel and window installation

"Very pleased with the whole package of survey, costs and professionalism of the management and staff.The installation went smoothly and to time. I Have and would recommend this time every time."
 
 
 
 


Review 17 Dec 2015
Recommended by customer in BN18
50.8469, -0.6249
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Velux

"We had two replacement windows installed. This was carried out within half a day in a very professional manner and to a high standard.Once they were gone you would not have known they had been here as everything was clean and tidy."
 
 
 
 


Review 27 Nov 2015
Recommended by customer in PO20
50.8382, -0.7240
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of two Velux roof windows

"After a very helpful site evaluation visit the work was carried out quickly and professionally by a team who clearly know their business! Great care was taken to leave the property in a thoroughly clean condition. We would have no hesitation in using the company again and would recommend Ian, Brian and their colleagues to anyone considering this kind of project."
 
 
 
 


Review 24 Nov 2015
Recommended by customer in PO5
50.7856, -1.0841
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit Velux windows.

"Excellent service from Under One Roof; I would whole-heartedly recommend this company. "
 
 
 
 


Review 13 Nov 2015
Recommended by customer in PO22
50.8316, -0.6415
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing Velux windows in roof

"Excellent workmanship, treated our house with respect. All materials removed and house left clean and tidy"
 
 
 
 


Review 7 Jun 2015
Recommended by customer in PO12
50.8158, -1.1480
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Velux Integra Flat Roof Opening Window in Kitchen

"We have been very pleased with the professional service of this company. Very friendly, informative and helpful. The work was done as agreed and at the agreed times. The resulting Velux flat roof opening window is excellent and looks a real feature in our Kitchen.
We strongly recommend this company for Velux installations and based on the quality of work and service, they would be a good company for any roofing work.
Thanks very much for the hard work :) "
 
 
 
 


Review 6 May 2015
Recommended by customer in po10
50.8508, -0.9557
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
replacement velux window

"Prompt visit to quote and quality of work excellent. Pleasant workmen, clean and tidy. This was not the first company I had contacted but the only ones capable of getting the correct window. Good liaison regarding quote, date and time to fit window follow up. Would recommend and use again."
 
 
 
 

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