Under 1 Roof South Ltd

The Reception at the Yard, Old Reservoir Road, Farlington
Portsmouth
Hampshire
PO6 1SU

50.8414, -1.0376

VELUX windows

Listed under:  VELUX Windows Installation, VELUX Windows Repairs
100% recommended   Rating 9.9/10
11 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 11 reviews since 2015
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Brian & both his office & site teams were excellent. They explained everything, were polite and were not pushy. The work was delivered on time and to the agreed price. The guys on site were knowledgea...."   more
 
" Was happy initially that they had no problem coming over to Ryde from Portsmouth as i know a lot of companies have a problem with wanting to do work on the island because of the travelling involved. I...."   more
 
" Extremely prompt and excellent service throughout. Very helpful and excellent communications. Very clean and tidy, covering carpets to keep house clean. Very pleased with finished work and strongly r...."   more
 
" I highly recommend under 1 roof based on the work carried out in our home. I am a professional craftsman myself and just left the two men alone to carry out the work. They asked me one question about ...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
based 2
Brian 3
clean 6
excellent 6
Good 2
guys 2
helpful 4
pleased 4
professional 4
Prompt 2
quality 2
recommend 6
recommending 2
roof 3
service 3
standard 2
strongly 2
tidy 6
visit 2
window 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 14 Dec 2017
Recommended by customer in PO14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
50.8211, -1.2166
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of Velux Roof Lights
 
Cost: £3750
 

"Brian & both his office & site teams were excellent. They explained everything, were polite and were not pushy. The work was delivered on time and to the agreed price. The guys on site were knowledgeable, professional, tidy and respectful and liked my tea!! Would have no problems in recommending them for this type of work"
 
 
 
 


Review 2 Nov 2017
Recommended by customer in PO33
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7237, -1.1412
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I enlisted Under 1 Roof to install a Velux window in the loft of my house in Ryde.
 
Cost: £2180
 

"Was happy initially that they had no problem coming over to Ryde from Portsmouth as i know a lot of companies have a problem with wanting to do work on the island because of the travelling involved. I spoke with Amy and Brian who were both very helpful.
I found the guys doing the work were very affable and knew exactly what they were doing. They even replaced a broken roof tile which they spotted for me !
I would have no hesitation in recommending this company to anyone"
 
 
Team:
Amy, Brian, Carl , Sean and his son
 
 
 


Review 21 Oct 2017
Recommended by customer in PO2

 I'm: Male 

50.8122, -1.0844
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install replacement VELUX windows and associated works.
 
Cost: £3719
 

"Extremely prompt and excellent service throughout. Very helpful and excellent communications. Very clean and tidy, covering carpets to keep house clean.
Very pleased with finished work and strongly recommended."
 
 
Team:
Amy, Brian, Sean and his son.
 
 
 


Review 22 Feb 2016
Recommended by customer in PO19
50.8312, -0.7835
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Velux Windows

"I highly recommend under 1 roof based on the work carried out in our home. I am a professional craftsman myself and just left the two men alone to carry out the work. They asked me one question about how I would like a fitting issue resolved inside, I was pleased to be asked rather than the decision being made without me. The chaps left the house clean and tidy and having inspected the work in day light the following morning, everything was completed to a very high standard with no "snagging" what so ever. "
 
 
 
 


Review 18 Jan 2016
Recommended by customer in Po76
50.9010, -1.0575
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sun tunnel and window installation

"Very pleased with the whole package of survey, costs and professionalism of the management and staff.The installation went smoothly and to time. I Have and would recommend this time every time."
 
 
 
 


Review 17 Dec 2015
Recommended by customer in BN18
50.8469, -0.6249
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Velux

"We had two replacement windows installed. This was carried out within half a day in a very professional manner and to a high standard.Once they were gone you would not have known they had been here as everything was clean and tidy."
 
 
 
 


Review 27 Nov 2015
Recommended by customer in PO20
50.8382, -0.7240
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of two Velux roof windows

"After a very helpful site evaluation visit the work was carried out quickly and professionally by a team who clearly know their business! Great care was taken to leave the property in a thoroughly clean condition. We would have no hesitation in using the company again and would recommend Ian, Brian and their colleagues to anyone considering this kind of project."
 
 
 
 


Review 24 Nov 2015
Recommended by customer in PO5
50.7856, -1.0841
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit Velux windows.

"Excellent service from Under One Roof; I would whole-heartedly recommend this company. "
 
 
 
 


Review 13 Nov 2015
Recommended by customer in PO22
50.8316, -0.6415
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing Velux windows in roof

"Excellent workmanship, treated our house with respect. All materials removed and house left clean and tidy"
 
 
 
 


Review 7 Jun 2015
Recommended by customer in PO12
50.8158, -1.1480
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Velux Integra Flat Roof Opening Window in Kitchen

"We have been very pleased with the professional service of this company. Very friendly, informative and helpful. The work was done as agreed and at the agreed times. The resulting Velux flat roof opening window is excellent and looks a real feature in our Kitchen.
We strongly recommend this company for Velux installations and based on the quality of work and service, they would be a good company for any roofing work.
Thanks very much for the hard work :) "
 
 
 
 

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