Turner Roof Windows Ltd

103 Gordon Road
Strood
Kent
ME2 3HH

51.4000, 0.4899

VELUX windows

Listed under:  VELUX Windows Installation, VELUX Windows Repairs
100% recommended   Rating 9.9/10
13 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 13 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This is the second time I have used Keith and I knew when I moved houses getting him to put a velux in the attic ,boarding it out and putting in a loft ladder were a top priority. Keith is a busy man ...."   more
 
" Keith Turner of Turner Roof Windows was recommended to us by our neighbours who had previously had Velux windows installed by Keith and who were delighted with the job he undertook for them. We moved ...."   more
 
" Very professional company would use again"   more
 
" We found Keith extremely reliable - he turned up promptly to provide suggestions and various estimates for the proposed work. Once agreed he arrived as promised on the date and time that had been prop...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

access 2
agreed 2
ahead 2
arrived 4
aspects 2
clear 2
clearing 2
communication 2
continued 2
enquiry 2
especially 2
excellent 5
extremely 5
finished 2
fitted 4
fitter 2
friendly 2
future 2
giving 2
good 2
great 2
highly 3
informed 2
initial 2
installation 6
installed 2
installer 2
just 2
Keith 11
knew 2
later 3
leaving 2
loft 2
mess 2
neat 2
nice 2
pleased 2
professional 6
promised 2
promptly 2
property 3
proposed 2
quality 3
quick 2
quickly 2
recommend 8
recommended 2
reliable 2
requirements 2
responded 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 23 Nov 2017
Recommended by customer in da16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.4650, 0.1096
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit velux window into rear facing loft roof. Install loft ladders. Board out loft.
 
Cost: £2136
 

"This is the second time I have used Keith and I knew when I moved houses getting him to put a velux in the attic ,boarding it out and putting in a loft ladder were a top priority. Keith is a busy man so I had to wait a tad but it was well worth it! He is punctual , tidy quick to qoute and provide a fully itemised qoute. His work is faultless and his many years in the business shine through in how does and finishes the work. I have absolutely no hesitation in giving him 10/10 for all aspects of the work and would heartily recommend him to anyone wanting similar work. Many thanks Keith - much appreciated."
 
 

vented Rooflite window

loft ladder 700 x 1200 internal shot in ceiling
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Many thanks Keith brilliant work.
 
 
 


Review 31 Oct 2017
Recommended by customer in TN15
 My Age: 40 - 49 
 I'm: Male 

 I have known this business: Under 1 year 
51.3103, 0.3081
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had two Velux SK06 windows installed along with blackout blinds.
 
Cost: £4250
 

"Keith Turner of Turner Roof Windows was recommended to us by our neighbours who had previously had Velux windows installed by Keith and who were delighted with the job he undertook for them. We moved into a new build development of just five detached properties in January and Keith has now satisfactorily installed Velux windows in four of the properties. Keith is extremely professional and very thoughtful and understanding of the clients requirements, We wouldn't hesitate to recommend his services. We wish him continued success for the future."
 
 

2 x Velux SK06 work in progress

2 x Velux SK06 External shot

2 x Velux SK06 internal shot work completed with internal decoration
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Keith Turner
 
 
 


Review 13 Sep 2017
Recommended by customer in ME3

 I'm: Male 

51.4446, 0.5827
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and install new Velux windows

"Very professional company would use again"
 
 

Velux CK02. Internal

Velux CK02. Internal

Velux CK02 External
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Keith
 
 
 


Review 26 Aug 2017
Recommended by customer in TN27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.1900, 0.7282
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 4 existing roof lights with new Velux conservation Windows and making good plasterwork.
 
Cost: £4000
 

"We found Keith extremely reliable - he turned up promptly to provide suggestions and various estimates for the proposed work. Once agreed he arrived as promised on the date and time that had been proposed and the work was completed within the timescale that had been agreed.
His standard of work was excellent and he left our property neat and tidy at the conclusion of the work. We have booked him to do further similar on our property later in the year and would not hesitate to recommend him to others."
 
 

velux connservation window internal view

Velux conservation window External view
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Keith Turner
 
 
 


Review 29 Jul 2017
Recommended by customer in DA6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4526, 0.1354
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit 2 centre pivot velux roof windows.
 
Cost: £1500
 

"I am extremely satisfied with the two velux centre pivot roof windows that Keith supplied and fitted in my loft.
Professionalism, punctuality and cleanliness are all important factors when carrying out work on your property and Keith matches all of these requirements. He is of a good natured character, so was easy to communicate with, especially with concerns regarding the windows and the work involved.
I would highly recommend him to anyone looking for a professional Velux window fitter."
 
 

velux MK04 External

Velux. Internal. BEFORE

Velux MK04 Internal

Velux MK04 internal AFTER

Velux External MK04

Velux External MK04
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Keith Turner
 
 
 


Review 4 Jul 2017
Recommended by customer in ME2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3773, 0.4524
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit 2off Velux windows
 
Cost: £1560
 

"The company was recommended and contacted on my behalf by a builder registered with the local council fair traders scheme. The company contacted me very quickly and offered to call to see the proposed installation site later on the same day, Saturday afternoon.

A verbal quotation was given which was acceptable by myself but insistence was on not going ahead until a formal written (by email) quotation had been sent. This arrived the following day, a Sunday, and agreement was given to go ahead with the installation.

The following day two possible dates were given with the earlier, a week later, being selected.

The installer arrived at 0800 as he informed us and after unloading started work immediately and continued until late afternoon when he left to obtain further materials for the following day.

the second day he arrived at the promised time and continued working until the installation of the two windows had been completed whereupon he cleared up the small amount of mess that he had made.

The operation of the windows was explained and a cheque in payment was given.

Overall he worked continuously with only the minimum amount of noise.

The installer gave the impression of a honest, highly competent and very friendly person with whom it was a pleasure to deal with."
 
 

Before

Velux MK04

Velux MK04. Two installed

Velux MK04 white painted pine

MK04 Velux structure timbers now all doubled
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Keith Turner
 
 
 


Review 5 Jun 2017
Recommended by customer in ME2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3995, 0.4780
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace two roof Windows front and rear of property.
 
Cost: £1368
 

"After being let down badly by a previous supplier I was given Keith's number to contact, after a very quick response Keith came to survey replacing two Velux Windows,
A price time and date was agreed and sure enough Keith was at the doorstep at the agreed time,
After a very short period of time both windows fitted old units removed no mess and the product looks very nice, all finished internally very professionally,

Would recommend Turners Roofing to anyone,
Many Thanks Keith,"
 
 

BEFORE. ( old roof window). Internal

Work in progress (New Roof Window). Internal

Work in Progress ( New Roof Window). Internal

AFTER. ( New Roof Window) internal

AFTER. ( New Roof Window) external

AFTER. ( New Roof Window). External
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Keith Turner
 
 
 


Review 5 Apr 2017
Recommended by customer in ME15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.2541, 0.5247
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Adding a Velux window to an en-suite shower room
 
Cost: £1150
 

"My on-line enquiry through the Velux website was responded to the next morning by Keith. He was the only installer of the four locally to respond. Keith surveyed a day later and was very clear on what was available in the range and how the works would be carried out.

We decided to go ahead and were really pleased with the communication leading up to the installation date. Keith kept us informed on when things were ordered and confirmed the installation date a couple of times in the days leading up to it.

Keith arrived at the time specified and got straight to work ensuring the adjoining bedroom was isolated from the dust. All of the work took place from inside the en-suite so there was no need for scaffolding. Keith worked solidly through the day from 8am to 6pm and didn't seem to break for lunch. He kept us updated on progress through the day so we knew when he would be finished.

The window was installed and an unrelated lifting tile was reattached by Keith while he had access to the roof which was very kind of him.

Keith fitted the window, plastered around it and installed a black out blind. He demonstrated how to use the window and talked about the insurance and guarantees.

We are thrilled with the quality of communication and workmanship from Keith who is not only a great fitter but also a very friendly guy. We can't recommend Keith and his company highly enough!

Thanks for such an excellent job, we are really pleased!"
 
 

velux White PVC MK04. ( closed position)

Velux White PVC MK04 (open centre pivot)

Velux White PVC MK04. ( Blackout Blind)

Velux White PVC MK04 (plaster internal Decoration)
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Keith Turner
 
 
 


Review 21 Mar 2017
Recommended by customer in ME19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2913, 0.4156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and service two Velux windows plus install new blinds.
 
Cost: £750
 

"Keith did an excellent job. Very meticulous attitude towards the repair / installation. Good job done and a nice chap. Wouldn't hesitate to recommend him to others."
 
 

Velux , New Double Glazed unit fitted

Velux, New duo Blackout Blind (1)

Velux, New duo Blackout Blind (2)
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Keith Turner
 
 
 


Review 17 Mar 2017
Recommended by customer in ME18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2104, 0.4362
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing new velux window in listed building roof
 
Cost: £912
 

"I needed access to a gulley in the roof on a listed building. During the quote Keith clearly and expertly guided me through the various options and we quickly came to an early decision on size, hinging method and colour. I must add that I never felt pressured during the quote. It was just that Keith was very clear and efficient.The price, site visit and installation were all arranged during the call and there were no variances or extras after having quoted. The roof consisted of Kentish peg tiles and I needed Keith to preserve these for future repairs to the roof. Keith did this, leaving them in a neat pile in the lift. Throughout the job Keith was extremely neat and tidy, clearing as he worked, instead of just clearing up at the end. The quality of his craftsmanship was exceptionally high, especially the flashing around the installation frame which was very neatly integrated with the surrounding tiles.
It is rare for me to give the top marks in any category in a survey but I have no hesitation in giving Keith top marks in every category as Keith is very professional in all aspects of his work from initial quoting through to follow-up work involving the guarantee. I have no hesitation in recommending him to you."
 
 

Velux Top Hung
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Keith Turner
 
 
 

Back to top

1