KJM Group Ltd

Unit 9 Mylen Business Centre, Beckett Road
Andover
Hampshire
SP10 3HR

51.2117, -1.4951

Windows & Conservatories

Listed under:  Conservatories, Double Glazing, Glass / Glazier / Glazing, Windows / Window Fitters
100% recommended   Rating 10/10
2 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 2 reviews since 2016
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We were thoroughly impressed with the service and the end result. We've already noticed a difference in how warm the house is and it feels much more secure. The house looks great! The fitters were pr...."   more
 
" Very reliable, came on date and time. Tried to keep any mess to a minimum. Friendly fitters and all done in a long day. Would recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

fitters 2
recommend 2
difference 1
extremely 1
feels 1
Friendly 1
great 1
hard 1
helping 1
impressed 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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1

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Review 6 Nov 2018
Recommended by customer in SE22
 My Age: 30 - 39 
 I'm: Male 

51.4604, -0.0841
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Professional, friendly KJM fitters installed new windows and French doors for us in East Dulwich.

"We were thoroughly impressed with the service and the end result. We've already noticed a difference in how warm the house is and it feels much more secure. The house looks great! The fitters were professional, hard working AND extremely tidy! They took real pride in their work and went the extra mile. We would thoroughly recommend KJM - thank you for helping us with our home improvements!"
 
 
 
 


Review 8 Jan 2016
Recommended by customer in Sp1
51.0748, -1.7892
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows / doors

"Very reliable, came on date and time. Tried to keep any mess to a minimum. Friendly fitters and all done in a long day. Would recommend."
 
 
 
 

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