Ancrum Windows

127 Albert Street
Dundee
Angus
DD4 6PR

56.4711, -2.9570

Windows & Conservatories

Listed under:  Carpenters & Joiners / Carpentry & Joinery, Conservatories, Doors, Double Glazing, Windows / Window Fitters
99% recommended   Rating 9.6/10
73 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 73 reviews since 2009
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Paul was prompt and efficient. Couple of snagging probs were sorted out the next day. He even kindly fixed my front door free of charge! I have told many of my friends to use " Ancrum Windows" and ...."   more
 
" Very satisfied with the work carried out. "   more
 
" Great service, good product and would recommend to anyone."   more
 
" Great company professional tidy on time."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 94%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 87%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 89%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 84%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 3
Ancrum 5
arrived 2
business 2
cleaned 4
communication 3
competitive 2
courteous 2
delighted 6
door 5
efficient 6
efficiently 4
Excellent 4
finish 3
finished 3
friendly 4
good 13
Great 6
happy 7
hard 3
helpful 2
highly 2
local 2
mess 3
money 2
needed 2
Paul 6
pleasant 4
pleased 3
polite 2
problems 2
professional 11
promptly 2
punctual 3
quick 3
quickly 2
reasonable 2
recommend 14
reliable 2
Satisfaction 3
satisfactory 2
satisfied 3
service 12
small 2
standard 6
tidy 9
value 3
windows 5
workers 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Dec 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4679, -3.0226
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 X Medium sized double glazed windows
1 x large double glazed window
1 x door.
 
Cost: £1900

"Paul was prompt and efficient.
Couple of snagging probs were sorted out the next day.
He even kindly fixed my front door free of charge!
I have told many of my friends to use " Ancrum Windows" and support the local small business.
Great job!!"
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4425, -2.8803
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Remove and replace back door and frame.
 
Cost: £855
 
 
 
 


Review 7 Dec 2017
Recommended by customer in DD4
56.4713, -2.9557
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 4 tilt and turn window.

 

"Very satisfied with the work carried out.


"
 
 
 
 
 
 


Review 2 Nov 2017
Recommended by customer in DD3
56.4883, -2.9827
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door and back door.
 

"Great service, good product and would recommend to anyone."
 
 
 
 
 
 


Review 23 Oct 2017
Recommended by customer in DD5
56.4662, -2.8660
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front door and windows.
 

"Great company professional tidy on time."
 
 
 
 
 
 


Review 27 Jul 2017
Recommended by customer in DD4
56.4803, -2.8983
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Patio doors and kitchen windows.
 

"I would recommend this firm for its professionalism, speed of work and cost."
 
 
 
 
 
 


Review 30 Mar 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.4746, -3.0299
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New double glazed windows. And new back door.
 

"Very professional job done.

Superb quality

Very satisfied."
 
 
 
 
 
 


Review 27 Mar 2017
Recommended by customer in DD5
56.4702, -2.8768
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New back door.
 

"Ancrum Windows.
Fitted door.
Paul Anderson was very personable, polite and helpful.
I will be using his service again for a new front door.
I have used this firm: 1st time - 1 year."
 
 
 
 
 
 


Review 20 Feb 2017
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4826, -2.9816
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1950
 
 
 
 


Review 13 Feb 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4976, -3.0092
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three replacement windows.
 

"Good workers, very tidy.
We were experiencing cold area at our windows. We are now a lot warmer with our new windows. I have already recommended ancrym windows to my cousin and a friend they are also delighted with work done."
 
 
 
 
 
 

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