Just Windows & Doors Ltd

8 Long Lane, Ickenham
Uxbridge
Middlesex
UB10 8TB

51.5641, -0.4442

Windows & Conservatories

Listed under:  Conservatories, Double Glazing, Glass / Glazier / Glazing, Windows / Window Fitters
96% recommended   Rating 9.7/10
23 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 23 reviews since 2017
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The service we received was excellent. We were very impressed with the way Sam and Ed cleaned up."   more
 
" Good installation, just a shame that there was a chip in the bedroom window cill. Only noticed after the fitters had left. "   more
 
" Bough door on black Friday to be install before Christmas, which did not happen. Installation was booked for the 29/1/18 they could not do it. Did take a day off from work for nothing. Installation ha...."   more
 
" Time frame on contract for work to commence was 8-10 weeks. The work actually started 21 weeks after signing the contract. I was not kept informed regarding the delay. It was up to me to chase for ...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 89%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

cill 2
door 5
Efficient 2
excellent 4
finish 2
fitters 2
friendly 2
Good 4
happen 2
impressed 4
install 2
installation 4
just 3
pleased 5
professional 3
quality 3
Really 2
received 3
recommend 2
service 5
Tom 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 2 1

Budget:  


Review 12 Apr 2018
Recommended by customer in WD18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6471, -0.4154
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
6 double glazed windows.
 
Cost: £2788

"The service we received was excellent.
We were very impressed with the way Sam and Ed cleaned up."
 
 
 
 
Team:
Ed Sam
 
 
 


Review 3 Apr 2018
Recommended by customer in HA4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.5651, -0.3952
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 2 no rear bedroom windows.
 
Cost: £1269

"Good installation, just a shame that there was a chip in the bedroom window cill.
Only noticed after the fitters had left.
"
 
 
 
 
Team:
Tim Ed
 
 
   Business Reply:

Hi, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service.

We would like to apologize for your negative experience. We would like to learn more about your specific situation and make things right. If you would not mind giving us a call at 01895 633241 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust.
 


Review 8 Mar 2018
Recommended by customer in WD19
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6306, -0.4022
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting conservatory door window
 
Cost: £2813

"Bough door on black Friday to be install before Christmas, which did not happen. Installation was booked for the 29/1/18 they could not do it. Did take a day off from work for nothing. Installation happened today "
 
 
 
 
Team:
Tom Pridham
 
 
   Business Reply:

Hi Varela,we would like to apologize for your negative experience.
 


Review 9 Feb 2018
Not Recommended by customer in HA5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.6149, -0.3704
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows for whole house.
 
Cost: £15566

"Time frame on contract for work to commence was 8-10 weeks.
The work actually started 21 weeks after signing the contract.
I was not kept informed regarding the delay.
It was up to me to chase for a start date.
I was also promised call back that did not happen.
I cannot praise the fitter enough but the company is let down by the office staff."
 
 
 
 
Team:
Iim Edd
 
 
   Business Reply:

Hi Christina, we would like to apologize for your negative experience. We would like to learn more about your specific situation and make things right. If you would not mind giving us a call at 01895 633241 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust.
 


Review 6 Feb 2018
Recommended by customer in UB10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.5644, -0.4571
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rock door Vermont range with side panels supply and installation.
 
Cost: £3276

"From our first approach to Just windows we have received excellent service from ordering to installation.
Tom the installer was very courteous and helpful,
left the site clean and tidy and explained the workings of the door and maintenance.
We would recommend Just windows."
 
 
 
 
Team:
Tom
 
 
   Business Reply:

Hi Sunil, thank you for leaving a review and mentioning our fitter Tom. The team here at Just Windows and Doors is thrilled to hear such good feedback, and we would be happy to serve you again in the future.
 


Review 16 Jan 2018
Recommended by customer in WD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.6369, -0.4879
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of a new front door.
 
Cost: £1596

"Very pleased with the professional service we have received from start to finish. "
 
 
 
 
Team:
Tom Pridham
 
 
   Business Reply:

Hi Mr. & Mrs. M, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 11 Jan 2018
Recommended by customer in WD3
51.6401, -0.4862
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new front door.
 
Cost: £1685

"We are very pleased with our new door.
Thank you."
 
 
 
 
Team:
Tom
 
 
   Business Reply:

Hi Mr. K. P, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are delighted to hear you were pleased with our services and are satisfied with your new door. We would be happy to serve you again in the future
 


Review 2 Jan 2018
Recommended by customer in WD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.6305, -0.4703
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a patio door.
 

"Very impressed with this company.
Very professional from start to finish.
The installation carried out by Tom pridham was completed with a minimum of fuss."
 
 
 
 
Team:
Tom Pridham
 
 
   Business Reply:

Hi Mr. H, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 12 Dec 2017
Recommended by customer in HA6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6188, -0.4295
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full replacement of original house fittings.

18 windows, 1 sliding patio door, 3 other doors.
 
Cost: £15676
 
 
Team:
Tim Ed
 
 
   Business Reply:

Hi John, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 7 Nov 2017
Recommended by customer in HA4
 My Age: 40 - 49 
 I'm: Male 
 I have known this business: Over 10 years 
51.5756, -0.4126
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £7000
 
 
Team:
Tom Neil
 
 
   Business Reply:

Hi Mr. P, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 13 Oct 2017
Recommended by customer in WD19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.6361, -0.3999
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of 6 triple glazed window units.
 
Cost: £4082

"Third time we have used the company. Very pleased with the job."
 
 
 
 
Team:
Tim Burke Edd Haydon
 
 
   Business Reply:

Hi A.R, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 10 Oct 2017
Recommended by customer in SL9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.5893, -0.5819
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1497

"I have used your services previously and was highly impressed by both the service and product. The overall service was excellent with a very speedy response. "
 
 
 
 
 
   Business Reply:

Hi, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 6 Oct 2017
Recommended by customer in WD23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6522, -0.3539
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of French doors.
 
Cost: £2440

"A very good, efficient and friendly service! "
 
 
 
 
Team:
Tom Neil
 
 
   Business Reply:

Hi Rosy, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 4 Oct 2017
Recommended by customer in HA4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.5589, -0.3963
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement side entrance door to garage. White aluminium.
 
Cost: £1256

"I would certainly use this firm again. The door locks to move been very well made, and put together, giving the impression what they certainly know what, they are doing.

Gordon Thomson 28/9/2015."
 
 
 
 
Team:
Pj
 
 
   Business Reply:

Hi Gordon, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 2 Oct 2017
Recommended by customer in HA5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.5966, -0.3845
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of a hard wood bespoke replacement exterior bedroom door.
 
Cost: £2396

"From the moment the workman arrived, I could tell I was dealing with two professional and considerate people.

Really pleased with the results!"
 
 
 
 
Team:
Tim Ed
 
 
   Business Reply:

Hi Patricia, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 26 Sep 2017
Recommended by customer in WD3
51.6375, -0.4662
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of replacement timber bathroom window.
 
Cost: £938

"High quality of workmanship. Eventually the type of glass initially installed by the subcontractor was incorrect and contrary to the worksheet.

I only spotted this on initial completion and then waited 2 months for the subcontractor to rectify. The subcontractor missed their appointment to install - left me with a wasted morning. For the second appointment he turned up late.

The subcontractor did not apologies or respond to my telephone calls. They refused to compensate me financially saying the mistakes were down to human error. I agree a small reduction in price in order to conclude the matter. "
 
 
 
 
 
   Business Reply:

Hi Peter, we would like to apologize for your negative experience. We would like to learn more about your specific situation and make things right. If you would not mind giving us a call at 01895 633241 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust.
 


Review 22 Sep 2017
Recommended by customer in UB5
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5399, -0.3942
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows.
 
Cost: £4746
 
 
Team:
Tom Neil
 
 
   Business Reply:

Hi Leo, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 29 Aug 2017
Recommended by customer in UB8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5196, -0.4483
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upstairs and downstairs windows
back door
front door
patio doors
 
Cost: £12364

"Looks very nice pleased with my purchase"
 
 
 
 
 
   Business Reply:

Hi Jeremiah, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 21 Aug 2017
Recommended by customer in WD3
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.6321, -0.4733
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Aluminium windows to all house except loft and front door.
 
Cost: £11000

"Excellent job, friendly fitters all completed with little mess and very good quality. "
 
 
 
 
Team:
Tim Ed Hayden
 
 
   Business Reply:

Hi Mr. & Mrs. A, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 


Review 9 Aug 2017
Recommended by customer in WD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.6467, -0.4577
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of 2 windows and removal and disposal of old ones.
 
Cost: £1900
 
 
Team:
Tim Burke Ed Hayden
 
 
   Business Reply:

Hi, thank you for taking the time to review us on ReferenceLine and for your recent custom. We are absolutely delighted to hear of your complete satisfaction with our service. We would be more than happy to serve you again in the future! Kind regards, Just Windows and Doors Ltd
 

Back to top

» 2 1