Radbury Double Glazing

West Sanquhar Road, Ayr
South Ayrshire

KA8 9HP

55.4737, -4.6164

Windows & Doors

Listed under:  Windows / Window Fitters
100% recommended   Rating 9.8/10
55 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 55 reviews since 2016
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Work carried out very promptly and professionally from first phone call to completion. "   more
 
" Very satisfied. Really nice friendly workman. Really pleased with windows."   more
 
" From start to finish I found this company, Radbury Double Glazing, to be the helpful, reliable, conscientious and trustworthy. Having had some experiences in the past which were not pleasant with work...."   more
 
" The site where the windows were installed has a historical problem with the regulatory planning bodies. It is located in a conservation area and has a history of conflict when alterations and upgrades...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 91%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
advice 2
arrived 3
building 2
business 2
Chris 3
class 5
clean 4
delighted 3
Derek 5
door 3
doors 3
Double 4
easy 3
efficient 3
Excellent 11
finish 3
fitters 3
fitting 3
friendly 3
Glazing 4
good 8
great 3
happy 3
helpful 5
installed 3
issues 4
John 4
later 4
pleased 10
polite 3
problem 3
problems 3
product 3
professional 4
quality 6
quote 3
Radbury 11
Radburys 8
Really 3
recommend 3
recommended 3
recommending 4
Robert 3
satisfied 5
service 11
tidy 8
window 4
windows 11
workers 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Oct 2017
Recommended by customer in KA8
55.4765, -4.6115
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to window - supply and fit 1 pair 8" hinges.
 
Cost: £48

"Work carried out very promptly and professionally from first phone call to completion. "
 
 
 
 
Team:
Chris
 
 
 


Review 28 Sep 2017
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.4529, -4.6304
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New kitchen window and new pane due to moisture .
 
Cost: £515

"Very satisfied. Really nice friendly workman.

Really pleased with windows."
 
 
 
 
Team:
John
 
 
 


Review 22 Sep 2017
Recommended by customer in KA11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.6261, -4.6427
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New seal trim on all my double glazing units and 3 new glass replacements on windows which had blown and were misted.
 
Cost: £460

"From start to finish I found this company, Radbury Double Glazing, to be the helpful, reliable, conscientious and trustworthy. Having had some experiences in the past which were not pleasant with workmen in the house, everything about this company gave me a sense of security and honesty, Radbury's has a good reputation from friends and in general and I found Chris who put my new work in highly professional and helpful it would not hesitate to use them again.
"
 
 
 
 
Team:
Chris
 
 
 


Review 23 Aug 2017
Recommended by customer in KA74
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.4504, -4.6416
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement casement type windows to a period property in a conservation area.
 
Cost: £21000
 

"The site where the windows were installed has a historical problem with the regulatory planning bodies. It is located in a conservation area and has a history of conflict when alterations and upgrades are planned.
It was a pleasure to deal with a local company who were sympathetic to the problems and solved any issues in a timely and cost effective manner.
There attention to detail was first class and this includes their after sales service. We plan to extend this site and upgrade the remainder of the corroded aluminium type windows and we will use Radbury Double Glazing services again."
 
 
Team:
Lesley and her team
 
 
 


Review 21 Aug 2017
Recommended by customer in KA8
55.4762, -4.6225
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of one double glazed tilt and turn window.
 
Cost: £620

"handle on window was on the wrong side and the suppliers to Rad bury's sent replacement with wrong hinges. Rad bury's did keep in touch with us and the matter was amicably resolved. "
 
 
 
 
Team:
John Robert
 
 
 


Review 9 Aug 2017
Recommended by customer in G68
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.9537, -4.0067
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
two new upvc doors supplied and fitted
 
Cost: £2230
 

"Radbury kept me updated on the manufacture and delivery of the doors. They arranged the date for fitting and arrived on time.They were very tidy whilst the work was progressing and tidied all remnants of the old doors"
 
 
Team:
chris
 
 
 


Review 8 Aug 2017
Recommended by customer in KA6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.4808, -4.5158
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit and supply windows.
 

"Good job all round."
 
 
 
 
Team:
John Robert
 
 
 


Review 31 Jul 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4609, -4.6334
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repaired double glazed window which couldn't open easily due to snapped metal rod.
 

"Carried out work efficiently and swiftly."
 
 
 
 
Team:
David Derek
 
 
 


Review 31 Jul 2017
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
55.4785, -4.6124
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and fitted new locks.
 
Cost: £60

"Excellent worker very polite and smart."
 
 
 
 
Team:
Chris
 
 
 


Review 13 Jul 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4507, -4.6059
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced sealed glass units.
 
Cost: £1950

"Very pleased with all aspects of work. Very efficient company would use this company again."
 
 
 
 
Team:
Chris
 
 
 

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