Norfolk Stove Installer

The Old Rectory, Mileham Road
Litcham
Norfolk
PE32 2NZ

52.7245, 0.7925

Woodburning Stoves

Listed under:  Woodburner Installer
100% recommended   Rating 9.9/10
10 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 10 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From point of contact we were given all relevant information at the beginning. The guys who installed it were pleasant and hard working and tidy. We were very pleased."   more
 
" Very efficient service. Hardworking installers Would recommend them Very satisfactory price Still awaiting certificate which was promised"   more
 
" Very professional, cared about service"   more
 
" We Contracted Norfolk Stove Installers to supply and fit a a woodburner into our property in East Dereham, the service we received was first class with a totally professional experience from initial s...."   more
 
About Us


Norfolk Stove Installer supply and fit the best in wood burners, log burners and multi fuel stoves. HETAS registered. Main agents for Aga, Hunter, Parkray, Cleanburn, Eco Ideal, Broseley and Termatech stoves. Twin Wall chimney systems, chimney's lined, Wood burner sales. Helping to keep Norfolk people warm
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

class 2
clean 3
efficient 2
extremely 3
friendly 4
great 2
happy 5
highly 2
initial 2
installation 5
installers 4
look 2
Norfolk 4
professional 4
recommend 6
service 5
stove 6
team 3
tidy 5
wood 2
woodburner 3
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Sep 2017
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7158, 0.9024
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Woodburner installed.

"From point of contact we were given all relevant information at the beginning.

The guys who installed it were pleasant and hard working and tidy.

We were very pleased."
 
 
 
 


Review 22 Apr 2017
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6567, 1.0224
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New multistove fire and chimney liner

"Very efficient service.
Hardworking installers
Would recommend them
Very satisfactory price
Still awaiting certificate which was promised"
 
 
Team:
Kerry
 
 
   Business Reply:

Many thanks for using us. Certificate is on the way, please let us know if it does not arrive. Keep warm!
 


Review 21 Apr 2017
Recommended by customer in Nr20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8128, 0.9843
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New wood burner installed and surrounding wall plastered, new tiles on floor
 
Cost: £3000
 

"Very professional, cared about service"
 
 
Team:
Kerry Walpole
 
 
   Business Reply:

Many thanks, be warm!
 


Review 12 Feb 2017
Recommended by customer in NR19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6725, 0.8897
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit of a Woodburner
 
Cost: £2900
 

"We Contracted Norfolk Stove Installers to supply and fit a a woodburner into our property in East Dereham, the service we received was first class with a totally professional experience from initial survey through stove selection and subsequent installation.

Really happy with with my purchase and so glad I decided on using The Norfolk Stove Installers.

Would recommend this company and will be using them again for another property"
 
 
 
   Business Reply:

Many thanks. Be warm!
 


Review 10 Feb 2017
Recommended by customer in PE32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7667, 0.7472
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Norfolk Stove Installers provided and fitted a wood burning stove in my hous

"I would have no hesitation in recommending Norfolk Stove Installers to anyone. They are courteous and respectful and provided a service second to none. Their charges were very fair and the work was carried out on time and to a very high standard. I am extremely happy with my new woodburner."
 
 
Team:
Kerry Walpole
 
 
   Business Reply:

Many thanks, be warm
 


Review 7 Feb 2017
Recommended by customer in TN14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.3171, 0.1514
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The works included knocking through our fire place to the other side and then to supply a double sided parkway woodburner.

"Norfolk Stoves were extremely reliable from turning up for the initial meeting on time, all the way through to the successful installation of our burner .
The stove is a great addition to the house and far the best job we have had done to date.
The team were quick, clean and friendly and I can only highly recommend Norfolk Stoves for all of their professionlism.
If you are even thinking of a wood burner and I did a lot of research Norfolk Stoves will not let you down...."
 
 
Team:
Kerry
 
 
   Business Reply:

Many thanks, be warm!
 


Review 7 Feb 2017
Recommended by customer in pe31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.9169, 0.4970
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A fireplace opened up and a Parkray multi fuel stove supplied and installed
 
Cost: £2450
 

"This company did as they said they would. They turned up on time to do the quote, the quote was emailed to us the following day.
After the quote was accepted they kept us informed up to the day of the building works, and then up to the day of the stove installation.
They were tidy, friendly, helpful and above all else they did what they said they would do.
We recommend to anyone looking for a professional job at a reasonable figure."
 
 

A double sided woodburner

A multi fuel stove with Slate hearth
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:

Many thanks. Be warm
 


Review 7 Feb 2017
Recommended by customer in pe32
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.7292, 0.7849
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fireplace prepared for woodburner. Woodburner supplied and fitted.
 
Cost: £2400
 

"Great service from a fantastic team. The people I dealt with were professional, friendly, knowledgeable and helped me make the right choice for my woodburner. They had a wide range of woodburners and are competitively priced. They delivered on everything they said they would and more! As a single woman I felt happy for the installers to be in my home and they were trustworthy. Once the work started they left my home clean and tidy, nothing was to much trouble. Communication was first class and they kept me fully up to date with deliver times and installation schedules. I would highly recommend Norfolk Stove Installer. I look forward to the cold nights now so I can light my woodburner !"
 
 
Team:
Kerry Walpole
 
 
   Business Reply:

Many thanks, Be warm!
 


Review 7 Feb 2017
Recommended by customer in NR19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6983, 0.9006
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Putting in 2 wood burners - One in our living room ( AGA) and one in our office (bought from ebay)
 
Cost: £1400
 

"Overall extremely happy with these installations. The work done was thorough and well executed and the job was swift and efficient - but in no way rushed.
The workers were clean and tidy and a pleasure to have around.

We are very happy and cosy with our wood burners - the Aga took a little getting used to but now we have bonded and would not look back to life without them.
We would recommend this company without hesitation."
 
 
Team:
Kerry and Chris
 
 
   Business Reply:

Many thanks, be warm
 


Review 7 Feb 2017
Recommended by customer in Bs30
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4239, -2.4604
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of burner/chimney liner. A little building work around the chimney breast.
 
Cost: £1800
 

"Very easy to deal with. Answered all questions patiently and clearly. The installation team were friendly and considerate of keeping things covered and tidy.

Good follow up to make sure everything working and to ensure happy with work completed."
 
 
Team:
Great...on time and considerate. Professional and positive.
 
 
   Business Reply:

Many thanks, be warm
 

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