|
Some customers may have unreasonable expectations
- We encourage constructive criticism, but we won't publish offensive comments.
- We hold complaints for 20 days to give you time to resolve any issues.
- Where complaints are resolved, we accept a new form from the customer.
- We will speak to any customer with a complaint, if you would like us to do so.
- We will publish your response to any complaints that can't be resolved.
93% isn't bad!
Overall, 93% of respondents recommend the firms listed on our site. We think that's more impressive than 100% because it shows that:
- Referenceline is independent. We publish complaints as well as praise
- Listed firms are honest. Nobody's perfect, not even customers!
|
“ You can please some of the people all of the time,
You can please all of the people some of the time, but
You can’t please all of the people all of the time ”
John Lydgate (poet)
|
