ReferenceLine

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...helping you make a more informed choice

You can't please everybody

Some customers may have unreasonable expectations

  • We encourage constructive criticism, but we won't publish offensive comments.
  • We hold complaints for 20 days to give you time to resolve any issues.
  • Where complaints are resolved, we accept a new form from the customer.
  • We will speak to any customer with a complaint, if you would like us to do so.
  • We will publish your response to any complaints that can't be resolved.

93% isn't bad!
Overall, 93% of respondents recommend the firms listed on our site.  We think that's more impressive than 100% because it shows that:

  • Referenceline is independent.  We publish complaints as well as praise
  • Listed firms are honest.  Nobody's perfect, not even customers!

“ You can please some of the people all of the time,

   Y
ou can please all of the people some of the time, but

   You can’t please all of the people all of the time ”

John Lydgate (poet)