Guildhall Bridge Pets Hotel

Burnside Cottage, Kirkconnel
Sanquhar
Dumfries & Galloway
DG4 6NP

Boarding Kennels

Listed under:  Boarding Kennels
100% recommended   Rating Guildhall Bridge Pets Hotel 10/100
21 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 21 reviews since 2018
 
 
 
Facilities 10/10 Facilities Rating 10.0
The facilities look and smell clean, warm and secure

 
Exercise 10/10 Exercise Rating 10.0
Pets have time and space for exercise and socialising

 
People 10/10 People  Rating 10.0
The people are caring, knowledgeable and helpful

 
Value 10/10 Value Rating 10.0
The price represents value for money

 
 
 
Recent Reviews 
 
" We have used Guildhall Bridge kennels for the last ten years. Rob and Tracey are fantastic with our two dogs who spend time there most weeks at daycare or to stay for a few nights. Nothing is too much...."   more
 
" I was really apprehensive and worried about leaving our dog overnight initially but both Rob and Tracey put me at ease by inviting us to visit the kennels beforehand.The kennels are fantastic and have...."   more
 
" Tracey and Rob have many years experience as dog handlers/trainers and are highly knowledgeable.I have full confidence in them, knowing that my dog will be very well looked after. So far my dog has on...."   more
 
" Rob and Tracey are extremely helpful, knowledgeable and put us at ease when we leave our two dogs with them. They clearly have a great love of animals and will always make sure any dogs left in their ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Inspection: 100%
Before Booking were you invited to see the area where your pet will be staying?
 
Space and Bedding: 100%
Before Booking does each pet have suitable resting space and bedding?
 
Run: 100%
Before Booking does each pet have an indoor/ outdoor run or an indoor run and a schedule for exercise?
 
Food: 100%
Before Booking were you able to bring your own pet\'s food, if required?
 
On Site: 100%
Before Booking are the staff on site around the clock?
 
Vaccinations: 100%
Before Admission, did the staff ask you for your pet\'s vaccination record?
 
Your contact details: 100%
Before Admission, did the staff ask you for your emergency contact details?
 
Vet contact details: 100%
Before Admission, did the staff ask you for your vet\'s contact details?
 
Diet: 100%
Before Admission, did the staff ask you for your pet\'s dietary needs?
 
Other: 100%
Before Admission, did the staff ask you for your pet\'s other requirements?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

animals 3
attention 3
B 5
bedding 3
best 4
boarding 4
booking 4
Bridge 4
care 10
cared 3
caring 3
daily 3
dog 10
dogs 12
ease 4
excellent 6
excited 3
experience 3
extremely 3
food 4
friendly 5
good 5
great 3
Guildhall 4
hands 3
happy 10
having 3
highly 5
holiday 5
hotel 4
kennels 16
knowing 4
leave 4
leaving 4
look 3
looked 3
needs 5
Owners 6
Payment 3
pet 3
pets 4
previous 3
quality 3
reassured 3
recommend 6
Rob 14
run 3
safe 3
service 3
space 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Sep 2023
Recommended by customer in ML12
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Day care and overnight stays, chosen due to owners.

"We have used Guildhall Bridge kennels for the last ten years. Rob and Tracey are fantastic with our two dogs who spend time there most weeks at daycare or to stay for a few nights. Nothing is too much bother, they have a lot of love for animals and my dogs are both very happy to go there. They have on occasion picked up my dogs, they cater for their needs- any medication or extra food etc. They also very kindly respond to any messages I have regarding how the dogs are doing, making it easier to leave the dogs knowing they are in safe hands."
 
 
Team:
Rob and Tracey
 
 
 


Review 11 Apr 2022
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Day Boarding and Overnight accommodation for my young Dog who had never stayed away from home before.

"I was really apprehensive and worried about leaving our dog overnight initially but both Rob and Tracey put me at ease by inviting us to visit the kennels beforehand.The kennels are fantastic and have lots of space for the dogs to rest and play.

Rob and Tracey are so helpful,positive and lovely and our dog was extremely well looked after in their care.

I will definitely use the Kennels again for day boarding and overnight stays for our dog"
 
 
Team:
Rob and Tracey
 
 
 


Review 15 Mar 2022
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Looking for kennels that can occasionally take my dog for DAY CARE. My dog has stayed several times for Day Care and absolutely loves it!

"Tracey and Rob have many years experience as dog handlers/trainers and are highly knowledgeable.I have full confidence in them, knowing that my dog will be very well looked after. So far my dog has only stayed at the kennels for Day Care and he is so excited to go there every time. That is what you want to see as an owner!! A happy dog! Our dog will be staying there for his holidays when we go away in the summer.Am sure he will enjoy his stay, especially with the company of other dogs on his daily walks."
 
 
Team:
Tracey and Rob
 
 
 


Review 4 Jun 2021
Recommended by customer in ML12
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Day boarding and overnight stays

"Rob and Tracey are extremely helpful, knowledgeable and put us at ease when we leave our two dogs with them. They clearly have a great love of animals and will always make sure any dogs left in their care are happy and well fed. We regularly leave our dogs with them for day care when working and to stay for a few days when we go away. On occasion Rob picks them up for us as well both he and Tracey are always happy to help. The two dogs are always happy to see Rob and Tracey and trot off happily for their stay. I would recommend the pet hotel to anyone who wants the best care for their dogs as you can trust they will always be safe and receive the best care."
 
 
Team:
Rob and Tracey
 
 
 


Review 15 Nov 2019
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
a family run business that caters for all the needs of different dogs and a more personal place for our dog to stay where he knows the people who look after him and they know his funny ways and likes and dislikes

"our dog is now elderly with some health problems and the week leading up to his stay he was not very well but the care and attention he had whilst in tracey and robs care was excellent he came out looking so much better , we were sent pics of him during our week away and was kept up to date with his progress, we knew he was in good hands and he loves his stay in the kennels we think he likes the sound of the other dogs, as our other dog passed away earlier in the year due to ill health, we have used the kennels many times now and would always recommend them to anybody. They are experienced dog people who know how different breeds can be and cater for this, your dog has there own safe kennel thats heated when needed and access to an outside enclosed run so they can see whats going on also they get individual free time outside in an enclosed area where they can go out and be a dog, you can take any toys and bedding if you want but beds and blankets are provided."
 
 
Team:
tracey and rob brydon-brown
 
 
 


Review 12 Nov 2019
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I needed accommodation for my very lively cocker spaniel whilst I had a short holiday. I was looking for somewhere where I felt happy to leave her and could be confident that she would be well cared for by people who understand and love dogs. I chose Guildhall Bridge after visiting and meeting the owners, having looked at their website and being encouraged by the fact that they are Trusted Traders. I have previously used other kennels in the area with did not entirely meet my requirements and with which I was not entirely comfortable

"At initial enquiry I was encouraged to visit at any time. I was met by Rob and Tracey, who explained their background and work with dogs, showed me the kennels and encouraged questions. My previous experiences of kennels have not been entirely positive and I was reassured that Tracey and Rob were knowledgeable, competent, caring, loved dogs and would do everything they could to keep her happy during my absence. The fact that they have only 20 kennels was also a plus.
I had no hesitation in booking her in for my week's holiday and on my return collected a very happy and healthy dog, who had obviously enjoyed her stay. I have subsequently used the 'day care' facility offered and
she was clearly happy to be back with Rob and Tracey.
It is worth noting that the cost per day is the same as for other kennels in the area but, to my mind, the service is much better.
I highly recommend!"
 
 
Team:
Tracey and Rob Brydon-Brown
 
 
 


Review 31 May 2019
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Looking to board our two dogs while away on holiday.Used this firm on a recommendation from a work colleague.

"We have used other boarding kennels in the past and always felt guilty about going away and enjoying ourselves but knowing our dogs probably weren't. Leaving them with Rob and Tracey is a joy, they are friendly and professional and understand dogs and what the owners want for their pets. It is like having your own family care for them while you are away. We know that when we go back to pick them up they wont be stressed like they have been before at other kennels. Now we have no qualms about going away and leaving them in kennels as we know they will be well and truly looked after. Would not take them anywhere else now."
 
 
Team:
Rob and Tracey
 
 
 


Review 22 Jan 2019
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Looking for a nice friendly local kennel. It was also our dogs first kennel experience?
 

"The dog loved the experience so much so he has been back for as overnight since his first experience."
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was looking for day care and some overnight stays, in a convene location with good facilites. Tracey and Rob were very friendly who I visited and had an obvious love of dogs.
 

"My dog is always extremely well cared for. He gets lots of exercise and attention and is always excited to see Tracey and Rob. They care for him exactly as I ask and always check he is eating properly and is happy. Their facilities are excellent and the option of booking a grooming service is very useful. They have taken some very last minutes booking for me which is great. "
 
 
 
 
Team:
Tracey Rob
 
 
 


Review 3 Aug 2018
Recommended by customer in EX2
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Tracey and Rob helped us at a time when I was unable to look after the dogs. I live in Devan and had a phone call to say my brother in Scotland had had a heart. Tracey and Rob collected the dogs at 10.15pm and cared for them until I could came up 2 weeks later. They were fully booked but made space so the dogs could stay until I came to collect them. I cannot thank them enough. They were very professional and caring. "
 
 
 
 
 
 


Review 11 May 2018
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My dog was a rescue boy with many issues.
We needed to people to look after him who fully understood them.
I was nervous about putting him in kennels but after the first phone call with Tracey I knew that I found the perfect place.
 

"Tracey and Rob where both there when we arrived with Erik.
They were both fully aware of Eric needs, Rob took us to the kennels and let us see them, while reassuring us at the same time.
During our holiday I contact them and they reassured us that he was fine but nervous.
I appreciated the fact that they were honest with us and if Erik had a blip they told us.
They were the best kennels we have used.
Well done and thank you.
"
 
 
 
 
 
 


Review 23 Apr 2018
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I already used these kennels with previous owners.
I was introduce to new owners was very happy to carry on exactly with them.
That is why two boxes ticked for knowing business.
 

"Excellent kennels would no leave my very big long haired GSD anywhere else.
He was dead happy with previous owners and he loves Tracey and Rob, Beydon brown.
They are very good with him he is bit of handful at times just boiterous.
Best kennels I have used anywhere and that include England.
Would and do highly recommend them to anyone wanting to board their dog.
"
 
 
 
 
Team:
Tracey Rob Brydd Brown
 
 
 


Review 3 Apr 2018
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Experience and responsibility in handling, understanding and taking care of dogs which Rob and Tracy have.
 

"Great Kennels.
Our 2 dogs have going there they are well exercised and in lovely surroundings well taken care of and Kennels are lovely and clean.
Can't fault the kennels at all and will not hesitate in boarding our dogs there again."
 
 
 
 
Team:
Rob Tracy
 
 
 


Review 28 Mar 2018
Recommended by customer in ML12
 
 
Satisfaction Ratings
 
Facilities 9/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My two dogs are familiar with the pet hotel and I have always been happy with the care they have received.

I met Rob and Tracey shortly after they took over the business, they took time to meet the dogs and put my mind at ease and the dogs have regularly boarded since.
 

"Having used the kennels for day boarding and boarding whilst on holiday I am always happy to leave my two dogs. Rob and Tracey are always friendly and take good care of the dogs.

As day boarders my dogs are always keen to arrive at the kennels. They enjoy going for walks and playing in the secure outdoor area.

Rob always keeps me informed on how the dogs have been and what they have done.

We also purchase the food the kennels use which is a good quality at a good price."
 
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was looking for a place to day board my young dog whilst I was at work. This premise being local and having visited it on different occasions, I knew it was ideal for what I required

"This is a well run establishment where the owners are very knowledgeable on what they are doing. Will certainly use it again."
 
 
Team:
Rob and Tracey
 
 
 


Review 26 Mar 2018
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"I live 4 miles from Guildhall Bridge Pat hotel and needed somewhere with that homely caring atmosphere into which I entrust my dog. Very much an L plate owner I'm influenced by those imponderables - friendliness and ease of manner, knowledge, attention to detail and that feeling of "this is the place" I viewed the kennels prior to booking and was impressed by those imponderables but also by facilities daily program and Rob and Tracy's willingness to accommodate any doggy idiosyncracies. My Jack Russell is now a regular one day per week B and B resident arriving with his own bed, ball and feeding bowl ready for his breakfast provided. The care and attention provided is excellent and includes a regular pre-arranged and paid for bath and groom. A happy owner and fresh smelling clean contented dog results! For me as an owner everything is simple straightforward from pick up to payment and I'm reassured by the fact that these genuine dog lovers look after him as if he were their own. I intend to have my "wee brag (rascal)" stay both as a day border for a long time to come and as a holiday border as when necessary. The care is 2nd to none.
Rob and Tracy listen to customer wants and needs and as a result nonstock smaller bags of the high quality brand of food much easier to both handle and store.
I would not hesitate to recommend highly this pet hotel to anyone "
 
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Someone who understands dogs and obviously enjoys working with. Someone who listens to info I pass on about my pet.
Someone who takes pride in their work , premises and offer to show where pet will be boarded.
 

"Robb and Tracey are friendly, welcoming, tolerant of "anxious parent" and very accommodating.
They make me feel that they will treat Luna as one of their own.
Luna is very happy to go to pet hotel and gets excited as soon as she realizes we are approaching the Kennels."
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in KA18
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I have chosen them due to the fact that they are tried, tested and reliable.
 

"Always accessable, friendly and interested totally in my dogs needs. I would not go anywhere else in my district, having built up a rapport and trust with the owners. "
 
 
 
 
 
 


Review 16 Mar 2018
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Quality service and accommodation for our pets at a competitive price. We found all of this at Guildhall Bridge Pets Hotel.

"We found the whole experience of using Guildhall Bridge Pets Hotel excellent!
New customers are invited to view the kennels prior to booking. Everything was explained in detail from daily exercise to feeding regime.
Payment system is straight forward. A deposit is required on booking and balance due on arrival.
Pets are exercised on a regular basis and a good quality food is included in the payment. Owners have the option to supply their pets own preferred brand.
Owners are invited to supply their pets own bedding for added comfort and toys.
On collection our pets were very happy and content.
I would not hesitate to use The Pets Hotel in the future and highly recommend them to family and friends.


"
 
 
 
 


Review 16 Mar 2018
Recommended by customer in KA18
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We live close to this kennel and therefore have known the business for a number of years. The Pets Hotel has a great reputation in the area. We have visited several times to purchase the great dog food sold there. We hadn''t needed kennel services until recently but had no hesitation in asking Tracey and Rob to look after Truffle.

"The service provided at Guildhall Bridge is excellent from start to finish. Tracey & Rob are really friendly and put you at your ease as soon as you meet them. I think they know it's not a easy thing putting your best pal in a new environment. They have a wealth of doggy knowledge between then from there previous careers . Truffle's kennel space was all ready for him when we got there and as the weather was cold the heating was on. Tracey & Rob asked us about Truffle's likes and dislikes, general health, vets name etc etc more stuff than I can remember. When we arrived back to collect our boy he was absolutely fine. Rob & Tracey are genuine dog lovers and look after your dog as they do there own. So dog loving people send your pooch to Guildhall Bridge for a holiday you won't regret it :-))"
 
 
Team:
Rob & Tracey Bryson-Brown
 
 
 

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