Guildhall Bridge Pets Hotel

Burnside Cottage, Kirkconnel
Sanquhar
Dumfries & Galloway
DG4 6NP

Boarding Kennels

Listed under:  Boarding Kennels
100% recommended   Rating 10/10
14 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 14 reviews since 2018
 
 
 
Facilities 9.9/10 Facilities Rating 9.9
The facilities look and smell clean, warm and secure

 
Exercise 9.9/10 Exercise Rating 9.9
Pets have time and space for exercise and socialising

 
People 10/10 People  Rating 10.0
The people are caring, knowledgeable and helpful

 
Value 10/10 Value Rating 10.0
The service represents value for money

 
 
 
Recent Reviews 
 
" The dog loved the experience so much so he has been back for as overnight since his first experience."   more
 
" My dog is always extremely well cared for. He gets lots of exercise and attention and is always excited to see Tracey and Rob. They care for him exactly as I ask and always check he is eating properly...."   more
 
" Tracey and Rob helped us at a time when I was unable to look after the dogs. I live in Devan and had a phone call to say my brother in Scotland had had a heart. Tracey and Rob collected the dogs at 10...."   more
 
" Tracey and Rob where both there when we arrived with Erik. They were both fully aware of Eric needs, Rob took us to the kennels and let us see them, while reassuring us at the same time. During our ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Inspection: 100%
Before Booking were you invited to see the area where your pet will be staying?
 
Space and Bedding: 100%
Before Booking does each pet have suitable resting space and bedding?
 
Run: 100%
Before Booking does each pet have an indoor/ outdoor run or an indoor run and a schedule for exercise?
 
Food: 100%
Before Booking were you able to bring your own pet\'s food, if required?
 
On Site: 100%
Before Booking are the staff on site around the clock?
 
Vaccinations: 100%
Before Admission, did the staff ask you for your pet\'s vaccination record?
 
Your contact details: 100%
Before Admission, did the staff ask you for your emergency contact details?
 
Vet contact details: 100%
Before Admission, did the staff ask you for your vet\'s contact details?
 
Diet: 100%
Before Admission, did the staff ask you for your pet\'s dietary needs?
 
Other: 100%
Before Admission, did the staff ask you for your pet\'s other requirements?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
attention 2
bedding 2
best 3
board 2
boarding 2
booking 3
brand 2
Bridge 3
care 4
cared 3
caring 2
clean 2
collect 2
daily 2
detail 2
dog 6
doggy 2
dogs 5
ease 2
excellent 5
excited 2
exercise 2
exercised 2
experience 2
facilities 2
feeding 2
fine 2
food 3
friendly 4
fully 2
genuine 2
gets 2
good 4
great 2
Guildhall 3
happy 6
Having 2
highly 3
holiday 4
Hotel 3
Kennels 9
knowledge 2
leave 2
live 2
look 3
lovers 2
needs 4
option 2
owners 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 22 Jan 2019
Recommended by customer in DG4
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Looking for a nice friendly local kennel. It was also our dogs first kennel experience?
 
Cost: £52

"The dog loved the experience so much so he has been back for as overnight since his first experience."
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in DG3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I was looking for day care and some overnight stays, in a convene location with good facilites. Tracey and Rob were very friendly who I visited and had an obvious love of dogs.
 

"My dog is always extremely well cared for. He gets lots of exercise and attention and is always excited to see Tracey and Rob. They care for him exactly as I ask and always check he is eating properly and is happy. Their facilities are excellent and the option of booking a grooming service is very useful. They have taken some very last minutes booking for me which is great. "
 
 
 
 
Team:
Tracey Rob
 
 
 


Review 3 Aug 2018
Recommended by customer in EX2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 

"Tracey and Rob helped us at a time when I was unable to look after the dogs. I live in Devan and had a phone call to say my brother in Scotland had had a heart. Tracey and Rob collected the dogs at 10.15pm and cared for them until I could came up 2 weeks later. They were fully booked but made space so the dogs could stay until I came to collect them. I cannot thank them enough. They were very professional and caring. "
 
 
 
 
 
 


Review 11 May 2018
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
My dog was a rescue boy with many issues.
We needed to people to look after him who fully understood them.
I was nervous about putting him in kennels but after the first phone call with Tracey I knew that I found the perfect place.
 
Cost: £189

"Tracey and Rob where both there when we arrived with Erik.
They were both fully aware of Eric needs, Rob took us to the kennels and let us see them, while reassuring us at the same time.
During our holiday I contact them and they reassured us that he was fine but nervous.
I appreciated the fact that they were honest with us and if Erik had a blip they told us.
They were the best kennels we have used.
Well done and thank you.
"
 
 
 
 
 
 


Review 23 Apr 2018
Recommended by customer in DG4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I already used these kennels with previous owners.
I was introduce to new owners was very happy to carry on exactly with them.
That is why two boxes ticked for knowing business.
 

"Excellent kennels would no leave my very big long haired GSD anywhere else.
He was dead happy with previous owners and he loves Tracey and Rob, Beydon brown.
They are very good with him he is bit of handful at times just boiterous.
Best kennels I have used anywhere and that include England.
Would and do highly recommend them to anyone wanting to board their dog.
"
 
 
 
 
Team:
Tracey Rob Brydd Brown
 
 
 


Review 3 Apr 2018
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Experience and responsibility in handling, understanding and taking care of dogs which Rob and Tracy have.
 
Cost: £88

"Great Kennels.
Our 2 dogs have going there they are well exercised and in lovely surroundings well taken care of and Kennels are lovely and clean.
Can't fault the kennels at all and will not hesitate in boarding our dogs there again."
 
 
 
 
Team:
Rob Tracy
 
 
 


Review 28 Mar 2018
Recommended by customer in ML12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 9/10
The facilities look and smell clean, warm and secure
Exercise 9/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
My two dogs are familiar with the pet hotel and I have always been happy with the care they have received.

I met Rob and Tracey shortly after they took over the business, they took time to meet the dogs and put my mind at ease and the dogs have regularly boarded since.
 

"Having used the kennels for day boarding and boarding whilst on holiday I am always happy to leave my two dogs. Rob and Tracey are always friendly and take good care of the dogs.

As day boarders my dogs are always keen to arrive at the kennels. They enjoy going for walks and playing in the secure outdoor area.

Rob always keeps me informed on how the dogs have been and what they have done.

We also purchase the food the kennels use which is a good quality at a good price."
 
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in DG4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I was looking for a place to day board my young dog whilst I was at work. This premise being local and having visited it on different occasions, I knew it was ideal for what I required

"This is a well run establishment where the owners are very knowledgeable on what they are doing. Will certainly use it again."
 
 
Team:
Rob and Tracey
 
 
 


Review 26 Mar 2018
Recommended by customer in DG4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Cost: £12

"I live 4 miles from Guildhall Bridge Pat hotel and needed somewhere with that homely caring atmosphere into which I entrust my dog. Very much an L plate owner I'm influenced by those imponderables - friendliness and ease of manner, knowledge, attention to detail and that feeling of "this is the place" I viewed the kennels prior to booking and was impressed by those imponderables but also by facilities daily program and Rob and Tracy's willingness to accommodate any doggy idiosyncracies. My Jack Russell is now a regular one day per week B and B resident arriving with his own bed, ball and feeding bowl ready for his breakfast provided. The care and attention provided is excellent and includes a regular pre-arranged and paid for bath and groom. A happy owner and fresh smelling clean contented dog results! For me as an owner everything is simple straightforward from pick up to payment and I'm reassured by the fact that these genuine dog lovers look after him as if he were their own. I intend to have my "wee brag (rascal)" stay both as a day border for a long time to come and as a holiday border as when necessary. The care is 2nd to none.
Rob and Tracy listen to customer wants and needs and as a result nonstock smaller bags of the high quality brand of food much easier to both handle and store.
I would not hesitate to recommend highly this pet hotel to anyone "
 
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in DG4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Someone who understands dogs and obviously enjoys working with. Someone who listens to info I pass on about my pet.
Someone who takes pride in their work , premises and offer to show where pet will be boarded.
 
Cost: £12

"Robb and Tracey are friendly, welcoming, tolerant of "anxious parent" and very accommodating.
They make me feel that they will treat Luna as one of their own.
Luna is very happy to go to pet hotel and gets excited as soon as she realizes we are approaching the Kennels."
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in KA18
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
I have chosen them due to the fact that they are tried, tested and reliable.
 

"Always accessable, friendly and interested totally in my dogs needs. I would not go anywhere else in my district, having built up a rapport and trust with the owners. "
 
 
 
 
 
 


Review 16 Mar 2018
Recommended by customer in DG4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
Quality service and accommodation for our pets at a competitive price. We found all of this at Guildhall Bridge Pets Hotel.
 
Cost: £12
 

"We found the whole experience of using Guildhall Bridge Pets Hotel excellent!
New customers are invited to view the kennels prior to booking. Everything was explained in detail from daily exercise to feeding regime.
Payment system is straight forward. A deposit is required on booking and balance due on arrival.
Pets are exercised on a regular basis and a good quality food is included in the payment. Owners have the option to supply their pets own preferred brand.
Owners are invited to supply their pets own bedding for added comfort and toys.
On collection our pets were very happy and content.
I would not hesitate to use The Pets Hotel in the future and highly recommend them to family and friends.


"
 
 
 
 


Review 16 Mar 2018
Recommended by customer in KA18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
We live close to this kennel and therefore have known the business for a number of years. The Pets Hotel has a great reputation in the area. We have visited several times to purchase the great dog food sold there. We hadn''t needed kennel services until recently but had no hesitation in asking Tracey and Rob to look after Truffle.

"The service provided at Guildhall Bridge is excellent from start to finish. Tracey & Rob are really friendly and put you at your ease as soon as you meet them. I think they know it's not a easy thing putting your best pal in a new environment. They have a wealth of doggy knowledge between then from there previous careers . Truffle's kennel space was all ready for him when we got there and as the weather was cold the heating was on. Tracey & Rob asked us about Truffle's likes and dislikes, general health, vets name etc etc more stuff than I can remember. When we arrived back to collect our boy he was absolutely fine. Rob & Tracey are genuine dog lovers and look after your dog as they do there own. So dog loving people send your pooch to Guildhall Bridge for a holiday you won't regret it :-))"
 
 
Team:
Rob & Tracey Bryson-Brown
 
 
 


Review 16 Mar 2018
Recommended by customer in DG4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Facilities 10/10
The facilities look and smell clean, warm and secure
Exercise 10/10
Pets have time and space for exercise and socialising
People 10/10
The people are caring, knowledgeable and helpful
Value 10/10
The service represents value for money
Show All
 
 
Customer Review
 
We looked for somewhere that was not just a boarding kennel but more what our dogs are used to at home so this is why we chose guildhall bridge pets hotel

"We own two English bull terriers some kennels are reluctant to board these breed of dog the owners rob and tracey are both qualified dog handlers and welcomed our two even though they had not experienced this breed before, they took to them immediately and we had no worries about leaving them as we knew they were in good hands , they have more outside space to run around in and are cared for as they would be at home you can take in your pets bedding and toys so they feel more relaxed and are treated the same as the owners two dogs, the owners rob and tracey are very passionate about all animals and nothing is to much trouble for them, they tailor to the needs of each dog so you know they are getting the right amount of walks, treats and fuss as what they are used to, you are welcome to go and view the kennels before hand and also try them for a day board to see how they get on, our two have now been in 3 times now while we were away and it gives you piece of mind knowing they are in good hands."
 
 
Team:
Rob and Tracey
 
 
 

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