Stephen Burke t/a J & S Builders and Joiners

Lorimar, Blair Road
Kilwinning
Ayrshire
KA13 7QH

Builder

Listed under:  Builders, Joiners
100% recommended   Rating 9.4/10
6 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 6 reviews since 2018
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Work was done quickly and pretty much to our satisfaction. "   more
 
" Excellent workmanship. Very clean and tidy. Estimate was over, so price reduced on completion. Very honest."   more
 
" As completed work is on view, exceptional high standard of workmanship. Polite well mannered - tidy team."   more
 
" Very competent company who carried out all the work and move at the initial price quoted. They were professional and helpful and went above and beyond during the work. Would gladly recommend."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
recommend 2
standard 2
tidy 3
workmanship 2
certificate 1
clean 1
competent 1
council 1
ensured 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Oct 2018
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had our loft converted for storage. Old roof windows taken out and field over. Light put in loft. New floor. Joists raised. New extendable loft ladder installed.
 

"Work was done quickly and pretty much to our satisfaction. "
 
 
 
 
Team:
Stephen Sam John
 
 
 


Review 8 May 2018
Recommended by customer in KA20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Knock 2 bedrooms into 1 large room.
Removed wall, made good electrics, moved door, moved gas heaters. Plastered.
 
Cost: £2370

"Excellent workmanship.
Very clean and tidy.
Estimate was over, so price reduced on completion.
Very honest."
 
 
 
 
 
 


Review 4 May 2018
Recommended by customer in KA21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Woodwork, throughout house front door, landing door.
 
Cost: £1460

"As completed work is on view, exceptional high standard of workmanship.
Polite well mannered - tidy team."
 
 
 
 
 
 


Review 27 Apr 2018
Recommended by customer in KA30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 27 Apr 2018
Recommended by customer in KA13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Convert garage to sitting room, split large utility into shower room and smaller utility, change flat roof to pitched sloping roof, all to match existing house.
 
Cost: £15000

"Worked to an excellent standard and kept me informed of all progress.
Exceptionally tidy at all times.
Wouldn't hesitate to recommend and use for any future work.
They also dealt with all relevant permissions through council and ensured I got the relevant completion certificate."
 
 
 
 
 
 


Review 27 Apr 2018
Recommended by customer in KA13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full refurbishment and renovation of 2 bed flat including new kitchen and bathroom, ceiling repairs, glazing units, 2 double glazed doors and full decor and flooring.
 
Cost: £18600

"Very competent company who carried out all the work and move at the initial price quoted.
They were professional and helpful and went above and beyond during the work.
Would gladly recommend."
 
 
 
 
Team:
Stephen David
 
 
 

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