Earl and Calam Builders Ltd

11 Genoa Road
London

SE20 8ES

Builder

Listed under:  Builders
100% recommended   Rating 9.6/10
3 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 3 reviews since 2015
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9/10 Tidy Rating 9.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Earl & Calam Builders built us a new kitchen diner, which included gutting what used to be there, taking down a wall, some structural work and a full refit. Their work was of a very high standard from...."   more
 
" E&C's attention to detail is fantastic and will talk you through any decisions carefully. We were particularly impressed with the design process, their thinking through of tricky problems and one par...."   more
 
" We used Earl and Calam to install new double glazed timber sash windows on our house in Beckenham. We could not be happier with the job they did, they clearly take great pride in their work and the st...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

attention 2
Builders 2
Calam 2
detail 2
Earl 2
particularly 2
standard 2
thinking 2
trustworthy 2
alteration 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Sep 2019
Recommended by customer in SW16

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Earl & Calam Builders built us a new kitchen diner, which included gutting what used to be there, taking down a wall, some structural work and a full refit.

"Earl & Calam Builders built us a new kitchen diner, which included gutting what used to be there, taking down a wall, some structural work and a full refit. Their work was of a very high standard from the start. Nik made sure the plans were as slick and smart as they could be, maximising space and creating nice long lines. They paid excellent attention to detail. Nothing was too much trouble and communication was easy throughout. And the team were very nice to have in the house: friendly, trustworthy and helpful. We highly recommend them!"
 
 

Kitchen worktop

Sleek kitchen


Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 11 Sep 2019
Recommended by customer in SW2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Design, build, fit-out and installation of kitchen in side return to our Victorian property Spring - Autumn 2018.
 
Cost: £100000
 

"E&C's attention to detail is fantastic and will talk you through any decisions carefully. We were particularly impressed with the design process, their thinking through of tricky problems and one particular design alteration mid-build, which had a marginal cost increase but transformational in appearance.

Clients are not going to discover disastrous things happening after the event. There are also no nasty budget surprises during the build. And if that means it's slow - then that's a fair pay-off.

Having builders in the house for months is a traumatic experience. E&C really do minimise that pain and are completely trustworthy."
 
 

Kitchen diner

Kitchen island

Glazed extension
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Nik Nelberg, Peter Earley
 
 
   Business Reply:

Hi,
Thanks so much for the review always appreciate the time taken.

Hope you are enjoying your new space.

Nik
 


Review 9 Nov 2015
Recommended by customer in BR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
new timber sash windows

"We used Earl and Calam to install new double glazed timber sash windows on our house in Beckenham. We could not be happier with the job they did, they clearly take great pride in their work and the standard of workmanship is very high and I particularly liked that they left the place very clean when they finished each evening. We would definitely consider using them for an extension we are thinking about getting done. "
 
 
 
 

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