Granada Home Improvements (NW) Ltd

Unit 17 Denton Enterprise Cen, Pitt Street
Manchester
Lancashire
M34 6PT

Builder

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Kitchens / Kitchen Fitters / Kitchen Installers
85% recommended   Rating Granada Home Improvements (NW) Ltd 8.9/100
13 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
8.9 /10 Overall Rating 8.9/10
Based on 13 reviews since 2015
 
 
 
Quality 8.6/10 Quality Rating 8.6
The quality of the work was as expected and agreed

 
Tidy 9.2/10 Tidy Rating 9.2
There was little disruption and the site was left clear and tidy

 
Service 8.8/10 Service Rating 8.8
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Granada are a very professional and approachable company. We had our kitchen extended to combine with a garage conversion and could not have found a team of people more reliable than these. All the m...."   more
 
" Company came recommended to myself, found the standard of work to be very good, all workman who were involved worked to a high standard, communication good on a daily basis. Would recommend them if yo...."   more
 
" Brilliant team work supportive with ideas. Workmanship to great standard. Project manager very organised. Plumber supported us during difficulties with our suppliers. All the workers were polite, ar...."   more
 
" Very professional with a great team of workers. Everything planned in advance which was followed through to detail. Very clean & professional work carried out to a very high standard. Love the conv...."   more
 
 
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Customer Reviews
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Review 13 Jan 2016
Recommended by customer in M18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen and Garage Conversion

"Granada are a very professional and approachable company. We had our kitchen extended to combine with a garage conversion and could not have found a team of people more reliable than these. All the men that are employed by them are qualified professionals, they get on with the job and are so proud of a job well (excellently) done. And in this day and age it is very hard to find gentlemen and I can say that everyone that was on site was. They arrive on time and when they finish they clean up as if they have never been. We would 150% recommend them to anyone wanting a proper job done. "
 
 
 
 


Review 8 Jun 2015
Recommended by customer in Bl5
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage Conversion

"Company came recommended to myself, found the standard of work to be very good, all workman who were involved worked to a high standard, communication good on a daily basis. Would recommend them if you want a hassle free conversion. "
 
 
 
 


Review 6 Jun 2015
Recommended by customer in Sk12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage conversion to bedroom and shower room

"Brilliant team work supportive with ideas. Workmanship to great standard. Project manager very organised. Plumber supported us during difficulties with our suppliers. All the workers were polite, arrived on time and completed as promised. Plastering was a work of art as was the woodwork. I would recommend this firm if considering a garage conversion."
 
 
 
 


Review 5 Jun 2015
Recommended by customer in WN2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage conversion

"Very professional with a great team of workers. Everything planned in advance which was followed through to detail. Very clean & professional work carried out to a very high standard. Love the conversion & how they matched up the brickwork was fantastic you'd never notice the difference of where the work was done. Already recommended to family & will also highly recommend to friends. Iceing on the cake for me was on last day builders turning up to powerhose the driveway even though it wasn't required. Great team & courteous builders who go that extra mile."
 
 
 
   Business Reply:

Thank you for taking time out of your day to leave this review. We are all glad your happy with your new room. It was a pleasure working for you.
 


Review 20 May 2015
Recommended by customer in SK8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loft Conversion

"Extremely delighted with the job Craig and the team delivered. Absolute pleasure to to see builders so dedicated to my job day after day. The joiners took such time and attention to detail to make sure I was totally satisfied with things. I can't believe how much space we have now in our new loft conversion! We were recommended by friends to Granada and I will be sure to be doing the same from now on. 10/10 to Granada ^_^"
 
 
 
   Business Reply:

Thanks for the feedback Gareth.

It was a pleasure working with you on your dormer conversion. Glad your pleased with the Finnish. Take care for the future.

Regards the Granada team
 


Review 8 Apr 2015
Recommended by customer in OL2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
garage conversion

"Very professional trustworthy company, pleased with the job and have no hesitation in recommending, and will use them for any building work in future."
 
 
 
   Business Reply:

Thank you Rick for your 5* review.

It was a pleasure working for you and we all wish you and Lucy well for the future.
 


Review 1 Apr 2015
Recommended by customer in M27
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Building Contractors

"Granada have completed a number of projects for ourselves (20+) over the years, following our bespoke design and specifications. From the site set-up to signing the project off they always go the extra mile. Courteous, professional and very customer focussed. "
 
 
 
 


Review 30 Mar 2015
Recommended by customer in M19
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rear extension

"The company completed the work in the time agreed. All tradesmen turned up when expected, were friendly, and did a good job. If there was anything we were not happy with, the company responded to our requests and made the necessary alterations. The completed product was of good quality. At the end of the job we mentioned some snagging work and a team came to ensure all was properly finished."
 
 
 
   Business Reply:

It was nice to work for yourself and Rachel, from everyone at Granada we wish you well and hope you enjoy your new kitchen extension for many years to come.
 


Review 17 Mar 2015
Recommended by customer in SK9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage Conversion

"I found the young guys who carried out the work on the conversion to be very professional and there was absolutely no disruption. I was surprised how clean and tidy they kept everything. They even sheeted out my driveway to protect it. Very pleased with everything; they always kept me updated as to the progress of the work and really took an interest in making sure I was happy with the job. Thank you to all involved. I can't wait to start using the new playroom! Thank you :) Catherine"
 
 
 
   Business Reply:

Thank You for reviewing us Catherine.

It was a pleasure doing this conversion for you and your family. We wish you well in the future.
 


Review 13 Mar 2015
Recommended by customer in WA14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage Conversion

"Completely hassle free job from start to finish. Were fully complete inside only 2 weeks. Dave came out and carried out the survey and gave me all the advice I needed. The quote was done the next day. Such a pleasant experience. I wouldn't even hesitate about coming back to Granada when I get my extension done in the Summer. Thank you!"
 
 
 
   Business Reply:

Thank You for your kind review Mr E.

It was a pleasure working with you on your garage conversion, I am sure Jake and April will love there new play room for years to come.

We look forward to working with you again in the future.
 


Review 9 Mar 2015
No Recommendation by customer in SK6
 
 
Satisfaction Ratings
 
Quality 2/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 2/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen Extension

"Quoted for work, we signed a contract and paid a significant deposit (over 3k). They cancelled contract by email without notice, citing access to the site as an issue, when they had previously stated in writing that it would not be a problem. Subsequently had to chase several times by telephone and email to get a prompt refund of deposit. They were going to retain this for up to a further 28 days from the date THEY backed out of the contract. On challenge they said this was 'company policy'. Had previously had a good experience of work on a garage conversion, but would not use again."
 
 
 
   Business Reply:

I am very sorry to see that you felt it necessary to leave this review. I know you feel disappointed that we were not able to do your extension especially after how delighted you were with the garage conversion we did for you last summer.

The lack of access to site would have made it impossible to successfully deliver you the quality build you wanted. We took the decision to cancel the contract only as a last resort after extremely careful consideration. Granada's number one priority at all times is it's customers and we made this decision with your own best interests in mind. Thank you.
 


Review 24 Feb 2015
Recommended by customer in M33
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extension

"I brought Granada in to carry out my quite large extension and loft conversion project back in Summer 2014 and what a breath of fresh air they were! A real pleasure to deal with from start to finish. Nothing was too much trouble for Garry and the team and they worked solidly throughout to deliver my project to completion on time. I particularly enjoyed the care and attention they paid to the finer details such as the final finishing work. Really felt like they understood my needs. I really can't recommend them more! So happy I found you guys. Thanks, Andy"
 
 
 
   Business Reply:

Thank You Andy for your review.

It was a real pleasure to do this home improvement for you and you family. We hope you enjoy the build and have many happy years in your new dream home.
 


Review 15 Feb 2015
No Recommendation by customer in wa16
 
 
Satisfaction Ratings
 
Quality 4/10
The quality of the work was as expected and agreed
Tidy 4/10
There was little disruption and the site was left clear and tidy
Service 4/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extension

"They consistently failed to follow the plan leaving it to me to catch them when they didn't. If I didn't catch the error in time then it was too late and I was forced to live with it. The joiners were terrible. Holes in the floor were filled with foam instead of wood and in one case they attached an electrical outlet to the wall only with decorator's caulk (no screws) to make it easier to install a skirting board. The outlet came away from the wall leaving live wires exposed to my children. My wireless thermostat will only work when directly in line of site of the boiler. I have many more."
 
 
 
   Business Reply:

We are deeply disappointed that you were not 100% happy with the quality of your build. We try our utmost to keep all of our customers as happy as possible and you have our sincere apologies if you are dissatisfied in any way. All our tradesmen are time-served professionals who take immense pride in their work.

Rest assured your build is fully covered by our comprehensive 10-year guarantee so please do not hesitate to contact our office should you have any issues in the future. Thank you for your valued feedback which we have taken on board.
 

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