We initiated a contract to have the existing 1996 Econoloft loft conversion removed and a new conversion and roof put in according to current standards. Elite Econoloft Ltd failed to meet their contractual obligations since we instructed them in February. We signed a contract and paid the £3000 deposit, but there were so many issues and errors that followed, with the price we signed for being increased, drawings and receipts regarding other properties provided to us on more than one occasion, items being charged for that had already been included in the order form, inaccurate final specification and payment schedule, and start dates repeatedly delayed. The stress of having to make several attempts along the way to address these issues made us completely lose faith in their capability to deliver the service and we felt forced to terminate the contract before the work started. We terminated the contract on this basis and requested half of our £3000 deposit back. They refused our request, so we are lodging this complaint to warn others about them. Since we have instructed a different company and they removed the existing Econoloft conversion, we are glad we did not proceed with them. Perhaps the regulations in 1996 were not so stringent, but there were 3 beams bolted together rather than one full section, and the floor had dropped because the weight of the roof pushing down via the dwarf wall had deflected the timber floor joists over time. This meant the floor joists had very minimal bearing on the main supporting steel. Further, the supports to the old velux windows were inadequate and there was no insulation at all in the eaves storage area. We have photos to prove this. I have lodged a complaint with Fair Trades about them, but as yet Econoloft have failed to respond to their enquiries.