TNT Carpet and Upholstery Cleaning

24 Hepburn Way, Lawthorn
Irvine
Ayrshire
KA11 2EE

Carpet Cleaning

Listed under:  Carpet Cleaners / Carpet Cleaning, Hard Floor Cleaning and Treatment
100% recommended   Rating 9.8/10
10 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 10 reviews since 2019
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Great job! Excellent customer service would highly recommend."   more
 
" Very pleased with this service indeed. Tom took a great deal of time to make sure we knew exactly what would be involved. Everything he said he would do he did. I would have no hesitation in recommen...."   more
 
" Friendly and efficient service. "   more
 
" Tom came in cleaned my carpet's to a very top spec. Very very satisfied with the professional job that he had done and a very trustworthy person. I had to nip out and leave him alone in my house defo ...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 90%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 3
carpet 3
carpets 2
efficient 2
Excellent 2
Explained 2
fantastic 2
Friendly 2
Great 2
highly 4
like 2
looked 3
professional 4
prompt 2
recommend 4
service 4
stains 2
Thorough 2
thought 2
Tom 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

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Review 27 Dec 2019
Recommended by customer in KA13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean and deodorize 2 carpets.
 
Cost: £120
 
 
Team:
Tom
 
 
 

Review 13 Dec 2019
Recommended by customer
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £205

"Great job!
Excellent customer service would highly recommend."
 
 
 
 
Team:
Tom
 
 
 

Review 5 Nov 2019
Recommended by customer in KA11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of suite comprising 2 coaches, one arm chair, one footstool and 12 cushions.
 
Cost: £295

"Very pleased with this service indeed. Tom took a great deal of time to make sure we knew exactly what would be involved. Everything he said he would do he did.
I would have no hesitation in recommending him to friends and family. "
 
 
 
 
Team:
Tom
 
 
 

Review 28 Oct 2019
Recommended by customer in KA24
 My Age: 60 - 69 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of stair and hall carpet.
 
Cost: £168

"Friendly and efficient service. "
 
 
 
 
Team:
Tom
 
 
 

Review 27 Oct 2019
Recommended by customer in KA21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full clean and deodorize of living room and hall carpet.
 
Cost: £120

"Tom came in cleaned my carpet's to a very top spec. Very very satisfied with the professional job that he had done and a very trustworthy person. I had to nip out and leave him alone in my house defo would recommend.
Tom work
"
 
 
 
 
Team:
Tom
 
 
 

Review 22 Sep 2019
Recommended by customer in KA11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean a large corner sofa (4 seater)
 
Cost: £180

"Quoted after an initial phone call and prompt visit. Explained different options available and treatments. Arrived on time on day of appointment put down protective sheets for floor. Thorough clean done. Very please with result!"
 
 
 
 
Team:
Tom
 
 
 

Review 10 Sep 2019
Recommended by customer in KA11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning carpets and upholstery. So happy with the quality of service and results that I now pay monthly, this not only enables me to spread the cost but I have the peace of mind if any unfortunate accidents happen that TNT will come and see to it as soon as possible.

"Very highly qualified and professional staff. Knowledgeable about materials and stains of all kinds.

Polite and helpful, arrived on time and kept cleaning until the carpets looked like new. Gave advice on aftercare too.

Not the cheapest but definitely the best"
 
 
 
 

Review 10 Sep 2019
Recommended by customer in KA13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lounge carpet cleaned and stains removed
 
Cost: £80
 

"Everything was first class , arrived on time to survey the job , and gave us a quote, which we thought was very very reasonable for the area and age of the carpet , informed us of how the stains would be treated and removed, the equipment he would be using, filled us with confidence that it was the right company to do the job.
Tom gave us a time and date that suited us, appeared on time, explained what he was going to do, no fuss just straight in and started! Finished in timescale he had given us and couldn’t believe how well carpet came up, looked like new. Highly recommend."
 
 
Team:
Tom
 
 
 

Review 10 Sep 2019
Recommended by customer in G44

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tom from TNT Carpet and Upholstery Cleaning came to my mother flat on Saturday to clean her wool carpet.

"He did a fantastic job and my mother thought the carpet looked better than it did when it was new. He was prompt, efficient, professional and extremely thorough in his attention to detail. The carpet does look excellent. Thanks Very much Lynn Thomas"
 
 
Team:
Tom
 
 
 

Review 9 Sep 2019
Recommended by customer in KA35
 My Age: 50 - 59 
 I'm: Female 

 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hall carpet and stairs was deep cleaned, deodorised, and stain protected.
 
Cost: £138
 

"What a fantastic job Tom from TNT carried out on my hall carpet and stairs. Very professional and friendly service. He was happy to answer any questions I had. I highly recommend them and will have them back again myself"
 
 
 
 
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