Fresh Start Cleaning Services

58 Garrick Drive
Stranraer
Dumfries & Galloway
DG9 7FH

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Cleaners / Cleaning Services - Commercial, Cleaners / Home Cleaning Services - Domestic, Upholstery Cleaners / Upholstery Cleaning
100% recommended   Rating 9.8/10
6 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 6 reviews since 2018
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have 2 houses cleaned on a regular basis by the team and everyone has been friendly and superb at their job. The houses look like show homes when they are finished and the carpet cleaning brought 3 ...."   more
 
" As always a very professional service. I didnít think the carpets stains could be removed but once again David and Emma proved me wrong, not only removing the stains (which included tar) but also givi...."   more
 
" This company has been very accommodating regarding very late notice and supplied a cleaner. The price is extremely reasonable, work is to an excellent standard and the cleaners are friendly and socia...."   more
 
" This firm did an excellent job in a professional manner. We were very pleased with the results. Contacted us very promptly and turned up as arranged. Cleaned the carpets for very little more than t...."   more
 
About Us


we provide a high standard of commercial and domestic cleaning all our staff are uniformed and insured.

we also do commercial and domestic carpet and upholstery cleaning

free quotations on request
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 80%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 80%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 2
carpet 2
carpets 3
cleaned 3
cleaners 2
cleaning 5
Contacted 2
excellent 4
extremely 2
friendly 3
happy 2
included 2
notice 2
professional 3
quickly 2
service 3
standard 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 11 Sep 2019
Recommended by customer in DG9
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning and home cleaning.

"I have 2 houses cleaned on a regular basis by the team and everyone has been friendly and superb at their job. The houses look like show homes when they are finished and the carpet cleaning brought 3 carpets back to new condition even though I had considered changing them as I thought they were wrecked! The staff are always cheery and the owners follow up and make sure I am happy with the service and see what else they can do for me which is great."
 
 
 
 


Review 11 Sep 2019
Recommended by customer in DG9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Office carpet cleaning
 
Cost: £45
 

"As always a very professional service. I didnít think the carpets stains could be removed but once again David and Emma proved me wrong, not only removing the stains (which included tar) but also giving our carpets some extra years before needing replacement. Arrived on time as scheduled and minimum disruption to our office activities."
 
 
Team:
David and Emma
 
 
 


Review 12 Feb 2019
Recommended by customer in DG9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of a holiday home.

"This company has been very accommodating regarding very late notice and supplied a cleaner. The price is extremely reasonable, work is to an excellent standard and the cleaners are friendly and sociable! Excellent!"
 
 
Team:
David, Lauren & Sheila
 
 
 


Review 1 Sep 2018
Recommended by customer in DG9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cream hall and sitting room carpets cleaned
 
Cost: £50
 

"This firm did an excellent job in a professional manner. We were very pleased with the results. Contacted us very promptly and turned up as arranged. Cleaned the carpets for very little more than the cost of hiring a carpet cleaning machine and made a much better job than we could have done ourselves. Would definitely use this firm again."
 
 
 
 


Review 25 Jun 2018
Recommended by customer in DG9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Living room and hallway carpets cleaned.
 
Cost: £45
 

"I contacted the firm and they responded very quickly. A time was arranged to carry out the cleaning. The firm arrived at agreed time and work was done to a high standard."
 
 
Team:
David McCulloch
 
 
 


Review 23 Jun 2018
Recommended by customer in M34
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning services for Holiday home and holiday rental property.

"I have been using Fresh Start Cleaning Services for some time now and I have found them to be consistently reliable and professional. The standard of cleaning provided is excellent and the time-keeping and commitment of the cleaners is exemplary.

One thing that I have been particularly impressed by is the dedication of the business to the comfort of the guests using my cottage. They understand the importance of the first impact a well cleaned cottage can have on a guest and this can be the first step towards a memorable and stress-free holiday for my guests.

I live a long distance away from the property so it is particularly important to me to have a cleaning business that I can trust without me being there to ensure they're doing a good job. I have had no negative comments about the cleanliness of the cottage from guests and indeed, when I have dropped in unannounced, I have been very impressed with the work they have done.

Fresh Start Cleaning Services are extremely easy to contact (phone, email, messenger) and always reply quickly. They are very obliging to any specific or unusual requests such as cleans at short notice, non-standard days or cleans at unusual times. I am very impressed with the way I am kept informed about how things are going and the feedback and suggestions I receive are always helpful and appreciated.

I have not included a specific figure in the pricing section above as this is dependant on a number of variables such as the number of guests, whether they have pets and the length of their stay. However, I have been in this business for 13 years and I can confirm that their prices are very competitive and I am very happy with the value for money I receive.

In conclusion, I am delighted with the friendly, helpful and professional service I receive from Fresh Start Cleaning Services and the genuine interest they appear to have in the success of my business. I would not hesitate to recommend them to anyone looking for a similar service in the area."
 
 
Team:
David McCulloch
 
 
 

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