Aylsham Computers

15 Red Lion Street
Aylsham
Norfolk
NR11 6ER

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Website Design
99% recommended   Rating Aylsham Computers 9.2/10
196 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 196 reviews since 2015
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the products or services was as expected and agreed
 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional
 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Every help was given to sort the problem out. Patience & consideration was very much appreciated. We have always found Aylsham Computers to be very friendly & helpful. Thank you"   more
 
" Totally professional service which I would recommend to anyone."   more
 
" This was my first contact with Aylsham Computers. I have purchased one of the laptops on sale. The transaction was done over the phone due to Co-vid 19 and the information and successful completion wa...."   more
 
" I had a crisis when my computer was hacked and not functioning but Aylsham computers solved all my problems with great speed and efficiency. I'm very satisfied with the result and grateful for the he...."   more
 
 
About Us

Repairs:

1 Day priority service for clients with Maintenance Schemes
or

Up to 5 day service usually less for clients without a Maintenance Scheme.

Maintenance Schemes include:
Priority in job queue
Remote Access support
Yearly service
Cloud backup
Business grade Internet Security
Web Browser Hijacking protection
Automated problem reporting
Discount on parts and labour
     
Customer Reviews
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Review 21 May 2020
Recommended by customer in NR24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Email lockdown password needed verifying & I had forgotten the password & the security numbers.

"Every help was given to sort the problem out. Patience & consideration was very much appreciated. We have always found Aylsham Computers to be very friendly & helpful. Thank you"
 
 
Team:
Michael
 
 
 

Review 20 May 2020
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of iMac, not booting up. HDD replaced and os installed
 
Cost: £192
 

"Totally professional service which I would recommend to anyone."
 
 
 
 

Review 20 May 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
I have just purchased a laptop from Aylsham Computers and would say that the service I have received over the phone due to Covid-19 was superb. I look forward to dealing with this company in the future.

"This was my first contact with Aylsham Computers. I have purchased one of the laptops on sale. The transaction was done over the phone due to Co-vid 19 and the information and successful completion was first class. I look forward to more interaction with this company in the future."
 
 
Team:
Michael Chafer
 
 
 

Review 13 May 2020
Recommended by customer in LE15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Transferred files from broken computer to new supplied computer. All set up, including security, office and files so very little hassle for me in restarting my work seemlessly.
 
Cost: £975
 

"I had a crisis when my computer was hacked and not functioning but Aylsham computers solved all my problems with great speed and efficiency. I'm very satisfied with the result and grateful for the help I received."
 
 
Team:
Michael Thomas
 
 
 

Review 12 May 2020
Recommended by customer in NR11

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Problems with PC - monitor not functioning properly. Plus upgrade to Windows 10
 
Cost: £127
 

"I am currently working from home due to Covid-19 and was relieved to find that my local Computer Shop was open for business as usual.

I explained the problems I was having with my computer, and although these weren't transferred to the engineer initially, when I spoke in person to Thomas he was very professional and repaired and upgraded my PC for what I felt was a very reasonable price.

The service was there when I needed it most. Thank you all at Aylsham Computers Limited!"
 
 
Team:
Thomas
 
 
 

Review 7 May 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have been using the services of Aylsham Computers for a number of years and have always found them excellent. During this time I have bought a new computer from them, was advised to have a hard drive upgrade rather than to spend money on a new computer in 2018, and this week bought a new computer after helpful discussions on the telephone with Michael Crafer. My drive was cloned to my new laptop drive and I was only without the computer for three days - which was extremely good service. I have also used bought printers from them, used them for maintenance and repairs over the years and if I have any computer minor problems and give them a call, they are always extremely helpful. As a result I use them when I need printer cartridges and so forth.

"I just cannot speak more highly of this local firm whom I have been dealing with ever since I retired and would not consider going anywhere else for computer services.

"
 
 
Team:
Michael David
 
 
 

Review 5 May 2020
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer Malfunction
 
Cost: £184
 

"Courteous, Timely & Professional. First Class Service"
 
 
Team:
Michael
 
 
 

Review 29 Apr 2020
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tidy up and replace hard drive to solid state
 
Cost: £250
 

"Excellent service and very helpful."
 
 
Team:
Thomas
 
 
 

Review 24 Apr 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a virus on my computer which basically meant windows would not load. The guys at Aylsham computers sorted it out and at least I did not have buy a new laptop.
 
Cost: £127
 

"I was pleased that my computer was fixed and that the company did their best to follow the government safety advice. If I am being honest the cost was a little bit of a surprise but I had no idea how much repairs to computers were. At least it was cheaper than a new laptop and a lot less hassle. It was also very quick service, only a few days."
 
 
Team:
Tomas Leigh
 
 
 

Review 15 Apr 2020
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace my laptop screen.

"I needed my laptop screen replaced quite urgently.
I contacted Michael st Aylsham computers who provided a speedy professional response and within a week i had it back in my possession. In what are difficulf times the service, cost and professional advice was outstanding. Id highly recommend them.
"
 
 
Team:
Michael
 
 
 

Review 10 Apr 2020
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of new computer to replace outdated obsolete model
 
Cost: £600
 

"As always very helpful friendly and professional"
 
 
Team:
Michael Crafer
 
 
 

Review 22 Feb 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Updating my Macair laptop.
 
Cost: £175
 

"Considering I essentially walked in off the street seeking assistance I got a lot more than I anticipated. Service from everyone is excellent and informative. In some computer service agencies older clients - and technically I am in this group -are often given the impression they know little or nothing. This definitely does not happen at Aylsham Computers. They also were accommodating in that they had to were prepared to wait about a month for payment because I was working out of the country having completed their work in an amazingly short period of time. This is not the case in many other repair or restoration services."
 
 
 
 

Review 19 Feb 2020
Recommended by customer in NR11

 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 3/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New computer causing trouble in the end went black, that was mended but it never printed in colour from the computer but after a visit to the house was made to work. Now fingers crossed. £80 paid so far, Have not had visit to house bill. I thought it would come under the guarantee but not apparently not
 
Cost: £80
 

" Not really happy with new computer working Ok at the moment but has been known to go back to not working properly."
 
 
Team:
Thomas Josh
 
 
 

Review 21 Jan 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrade to Windows 10
 
Cost: £120
 

"Although I am not good with technology due to age, what was needed was explained and when work was complete I was shown how to use the new upgrade and my many questions were answered."
 
 
Team:
Josh
 
 
 

Review 21 Jan 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrade to Windows 10
 
Cost: £120
 

"Although I am not good with technology due to age, what was needed was explained and when work was complete I was shown how to use the new upgrade and my many questions were answered."
 
 
Team:
Josh
 
 
 

Review 21 Jan 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrading laptop to Windows 10. Removing hard drive from old desk top computer/
 
Cost: £125
 

"The service was professional and helpful. The job took slightly longer than first anticipated, but this was explained by telephone with a revised time for collection which was adhered to. This also gave rise to a somewhat higher cost, similarly properly explained. I was completely satisfied with the work undertaken."
 
 
Team:
Not sure
 
 
 

Review 21 Jan 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrading laptop to Windows 10. Removing hard drive from old desk top computer/
 
Cost: £125
 

"The service was professional and helpful. The job took slightly longer than first anticipated, but this was explained by telephone with a revised time for collection which was adhered to. This also gave rise to a somewhat higher cost, similarly properly explained. I was completely satisfied with the work undertaken."
 
 
Team:
Not sure
 
 
 

Review 9 Dec 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lenovo tablet was deposited for Josh to inspect,it had a shattered screen but otherwise seemed to be okay. Sadly cost of a replacement screen and overall charge exceeded the cost of the item and because of the tablets age I declined any further work,however I was very grateful for the info etc.,
 
Cost: £20
 

"Just found it very helpful to have such a service in Aylsham,so I could be advised accordingly. Everybody was very helpful and very prompt."
 
 
Team:
Josh
 
 
 

Review 7 Dec 2019
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Screen cable replacement
 
Cost: £130
 

"I've used this firm before and have been very satisfied. This time I was disappointed with the time it took ( one week) and the fact that I had to phone to enquire when it would be done. Also the cost seems to me to be a bit excessive."
 
 
Team:
Thomas/Josh
 
 
   Business Reply:
Thank you for your review. We offer a 3 to 10 working day turnaround to those without one of our IT Support packages(from £44 per year including a 0 to 3 day turnaround) and completed this job in 5 working days. The cost including parts was £120 including VAT which we would like to think was good value. Sorry to disappoint you this time.
 

Review 5 Nov 2019
Recommended by customer in NR11

 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
new screen repair keyboard general service.
 
Cost: £137
 

"Friendly service very happy with the results."
 
 
Team:
Don't know the names
 
 
 
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