Aylsham Computers

15 Red Lion Street
Aylsham
Norfolk
NR11 6ER

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Website Design
99% recommended   Rating Aylsham Computers 9.3/100
218 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 218 reviews since 2015
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the products or services was as expected and agreed
 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional
 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" I use my laptop constantly. The guys took in my laptop, and I had barely made it home 40 minutes later again before they phoned to say they had completed the diagnostics and the problem was found and ...."   more
 
" We are completely over the moon with the service and sales from Aylsham computers the staff are professional courteous and friendly we are 100% satisfied and wouldn't hesitate to go to them again if ...."   more
 
" A very thorough and pleasant experience. The staff were friendly, knowledgeable and generous with their time. I would certainly return to Aylsham Computers and refer family and friends who need techni...."   more
 
" As ever the expertise is outstanding with customer care exceptional."   more
 
 
About Us

Repairs:

1 Day priority service for clients with Maintenance Schemes
or

Up to 5 day service usually less for clients without a Maintenance Scheme.

Maintenance Schemes include:
Priority in job queue
Remote Access support
Yearly service
Cloud backup
Business grade Internet Security
Web Browser Hijacking protection
Automated problem reporting
Discount on parts and labour
     
Customer Reviews
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Budget:  


Review 15 Oct 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My laptop camera died on me and I need for the regular Zoom meetings for work in these Covid times.
 
Cost: £80
 

"I use my laptop constantly. The guys took in my laptop, and I had barely made it home 40 minutes later again before they phoned to say they had completed the diagnostics and the problem was found and would be dealt with later that day. Thankfully it was a software problem. I had my fully functional laptop back to me in less than 24 hours. Fantastic service. Cannot fault them."
 
 
Team:
Sorry, I didnt get names I was in such a panic about the prob.
 
 
 

Review 7 Oct 2020
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Second hand laptop £250-00 Replaced screen £198-00 Heat resistant Paste £ 97-00 Total £545-00
 
Cost: £545
 

"We are completely over the moon with the service and sales from Aylsham computers the staff are professional courteous and friendly we are 100% satisfied and wouldn't hesitate to go to them again if and when we needed them regards J Paul. Thank you."
 
 
Team:
Michael, Thomas, & Josh over four week period.
 
 
 

Review 5 Oct 2020
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re connect new work MacBook to wifi Diagnose, internal clean, install new hard drive to update old MacBook with Diagnose PC
 
Cost: £160
 

"A very thorough and pleasant experience. The staff were friendly, knowledgeable and generous with their time. I would certainly return to Aylsham Computers and refer family and friends who need technical help or advice."
 
 
Team:
I’m sorry. I can’t remember their names.
 
 
 

Review 5 Oct 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Identifying fault & repairing Apple Computer. Fault found in Bluetooth connection.
 
Cost: £60
 

"As ever the expertise is outstanding with customer care exceptional."
 
 
Team:
All
 
 
 

Review 7 Sep 2020
Recommended by customer in nr11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My computer was compromised by something and wasnt working properly, Aylsham computer , reset the key board, and wiped the hard drive and reinstalled windows 10
 
Cost: £127
 

"I was please with my service from Aylsham Computers, if I am truthful I didn't expect a personal collection of my computer and it helped me enormously.
The guys dealt with the problem and phoned me when it was ready. they offered to open the shop on a day off if i couldn't get in they were so helpful.
Really happy am thinking of buying a new printer and most certainly will use them as they deserve the local trade .
The pricing was accurate too .
"
 
 
Team:
I actually dont know the guys names but they were fab
 
 
 

Review 7 Sep 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Broadband not working. Computer slow to respond.

"Tomas immediately recognised the fault and replaced the tp link which resolved the broadband issue. How handy that he had a replacement plug with him!

Tomas checked the connections and then turned to the computer. He confirmed that it is slow, but there is no shortage of memory. He suggested one or two courses of action or the alternative; to continue as things are until we can't continue, and then make an intervention.

Tomas was able to go through our TV Apple settings. His expertise with Apple is much appreciated."
 
 
Team:
Tomas - very helpful and understands that not everyone, esp elderly, finds computer technology easy.
 
 
 

Review 5 Sep 2020
Recommended by customer in NR11

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sorted out Microsoft problem.
 
Cost: £97
 

"Have said all in answers above"
 
 
 
 

Review 4 Sep 2020
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer build to prescribed specifications. The computer was built with above the recommended specifications which was sensible.
 
Cost: £615
 

"Good personal and prompt service."
 
 
Team:
Joshua
 
 
 

Review 26 Aug 2020
Recommended by customer in NR11

 I'm: Male 

 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repaired my old apple desktop with 15,000 photographs but still not full. Now working as of former times and plenty of mileage in the old thing yet.
 
Cost: £95
 

"Good polite service"
 
 
Team:
Joshua
 
 
 

Review 21 Aug 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had the hard drive in my desktop computer changed to a solid state drive
 
Cost: £186
 

"When I called in the shop I saw Joshua Adams and told him that my computer was very slow and I would like the hard drive changed to a solid state drive. He explained to me that he would clone my hard drive so that I would not lose the content on it.

He had some problems with bad sectors on the original drive so had to repair these before cloning the drive to the new solid state drive, which took longer than he originally thought.

On collecting my computer, I signed a document detailing the work carried out, payed the bill and received a till receipt.

I connected the computer and switched it on, it works very fast now I am extremely pleased job well done.

Joshua was very knowledgeable, friendly and helpful

"
 
 
Team:
Joshua Adams
 
 
 

Review 10 Aug 2020
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The work undertaken was to erase all data from a very old MacPro lap top and set it up with the most up to date operating system it would take ( in the event amazingly OSX Mojave - only six months old ) so that it could be recycled to a worthy cause.
 
Cost: £80
 

"Throughout the process my requirements for the laptop were attended to with the one priority of achieving a satisfied customer. I was fitted in at short notice. Judging by the considered responses to questions about the job there is a weighty background of experience, a high level of technical competence and also a confident, can do, open minded attitude. I have no hesitation in returning to Aylsham Computers with any future computing issues as I feel they care about their customers and I know that their collaborative approach means that I get a tailor made solution every time."
 
 
Team:
Josh
 
 
 

Review 2 Aug 2020
Recommended by customer in NR25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I dropped my laptop ,I had to have the screen replace
 
Cost: £150
 

"I am very happy with the service,time taken ana price.I used Aylsham computer services befor I moved ,when I came back to the area Aylsham computers were the obvious choice."
 
 
Team:
Sorry I don't know the name'sone maure and handsome the other young and helpful two gentleman
 
 
 

Review 24 Jul 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision of new Dell laptop.
 
Cost: £542
 

"Very helpful, especially to people like myself who do not use computers and modern technology comfortably."
 
 
Team:
Michael, Josh and previously Tomas.
 
 
 

Review 14 Jul 2020
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase a new laptop set up windows 10 & Microsoft 365
 
Cost: £618
 

"Excellent advise on purchasing a new laptop with appropriate windows 10 and Microsoft 365. Listened to what I actually required.

Prompt, efficient and enabled me to carry on with critical work (as working from home)

Supporting local retail is important, so you pay a little more, but I know will get the customer service later if required.

Did recommend a friend, but she felt the £80-118 quote for set up of her equipment was to high."
 
 
Team:
Michael and Josh
 
 
 

Review 11 Jul 2020
Recommended by customer in NR26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provided a new computer, monitor and HP Laser Printer. Took away old computer and cloned data to input on new computer. Set up and installed.

"The old computer was taken away on the Friday morning and data cloned. The new computer, Laser printer was delivered and installed on the Saturday morning which was excellent as computer in use at all times. Michael was very helpful and explained the use of computer, monitor and printer very patiently. He even set up the scan function for me. I would highly recommend this company especially if you are not computer literate!"
 
 
Team:
Michael
 
 
 

Review 29 Jun 2020
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of computer
 
Cost: £195
 

"Just did a great job on time and didn't try to sell anything I didn't need. Great explanation of faults and carried out repairs quickly."
 
 
 
 

Review 25 Jun 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New computer provided and help with install
 
Cost: £950
 

"I wanted to deal with a local provider as I believe in helping small local businesses ,
It met all my expectations and wouldn’t hesitate in using this company in the future.
Micheal was patient with me as my pc skills are limited .
All in all very happy"
 
 
Team:
Micheal
 
 
 

Review 24 Jun 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Instal a solid state hardrive.
 
Cost: £199
 

"Very satisfied."
 
 
Team:
Thomas.
 
 
 

Review 23 Jun 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced hard drive on laptop to run efficiently and transferred data from old one.
 
Cost: £149
 

"Hard drive problem was sorted very quickly and efficiently by replacement with no loss of data. I was kept clearly informed of what was required following performance tests.
Very impressed!
"
 
 
Team:
Dave
 
 
 

Review 22 Jun 2020
Recommended by customer in NR27

 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recommendation for a laptop for domestic use for one person Chosen laptop set up and ready to use. Annual computer service scheme. Home printer connected to laptop - ready to use
 
Cost: £481
 

"I went to Aylsham Computers on the recommendation of a friend who has been using the firm for all aspects of computer services and support for a long time.

I use a laptop for limited purposes, information, banking, utilities, communication and online bookings etc.

I required a basic device for access\use as above. I didn't require a lot of technical features\services that I didn't understand or would not be likely to make use of.

However, I might need to extend my usage so the device would need to be able to accommodate\connect any further usage.

I explained all this to Michael Crafer, the person I dealt with in the shop. He noted all my requests, clarified some information, and suggested a device that would meet my needs plus a support package to assist me for any future servicing and if my computing needs change.

Michael put together a quote for a complete package purchase, it was clear, concise and easy to understand. I felt confident and able to go ahead with the purchase.

Michael was a pleasure to deal with, he pitched the technical information so that I could understand what I was purchasing."
 
 
Team:
Michael Crafer.
 
 
 
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