Aylsham Computers

15 Red Lion Street
Aylsham
Norfolk
NR11 6ER

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Website Design
99% recommended   Rating Aylsham Computers 9.2/100
203 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 203 reviews since 2015
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the products or services was as expected and agreed

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Just did a great job on time and didn't try to sell anything I didn't need. Great explanation of faults and carried out repairs quickly."   more
 
" I wanted to deal with a local provider as I believe in helping small local businesses , It met all my expectations and wouldn’t hesitate in using this company in the future. Micheal was patient with...."   more
 
" Very satisfied."   more
 
" Hard drive problem was sorted very quickly and efficiently by replacement with no loss of data. I was kept clearly informed of what was required following performance tests. Very impressed! "   more
 
 
About Us


Repairs:

1 Day priority service for clients with Maintenance Schemes
or

Up to 5 day service usually less for clients without a Maintenance Scheme.

Maintenance Schemes include:
Priority in job queue
Remote Access support
Yearly service
Cloud backup
Business grade Internet Security
Web Browser Hijacking protection
Automated problem reporting
Discount on parts and labour
     
Customer Reviews
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Review 29 Jun 2020
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of computer
 
Cost: £195
 

"Just did a great job on time and didn't try to sell anything I didn't need. Great explanation of faults and carried out repairs quickly."
 
 
 
 


Review 25 Jun 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New computer provided and help with install
 
Cost: £950
 

"I wanted to deal with a local provider as I believe in helping small local businesses ,
It met all my expectations and wouldn’t hesitate in using this company in the future.
Micheal was patient with me as my pc skills are limited .
All in all very happy"
 
 
Team:
Micheal
 
 
 


Review 24 Jun 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Instal a solid state hardrive.
 
Cost: £199
 

"Very satisfied."
 
 
Team:
Thomas.
 
 
 


Review 23 Jun 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced hard drive on laptop to run efficiently and transferred data from old one.
 
Cost: £149
 

"Hard drive problem was sorted very quickly and efficiently by replacement with no loss of data. I was kept clearly informed of what was required following performance tests.
Very impressed!
"
 
 
Team:
Dave
 
 
 


Review 22 Jun 2020
Recommended by customer in NR27

 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recommendation for a laptop for domestic use for one person Chosen laptop set up and ready to use. Annual computer service scheme. Home printer connected to laptop - ready to use
 
Cost: £481
 

"I went to Aylsham Computers on the recommendation of a friend who has been using the firm for all aspects of computer services and support for a long time.

I use a laptop for limited purposes, information, banking, utilities, communication and online bookings etc.

I required a basic device for access\use as above. I didn't require a lot of technical features\services that I didn't understand or would not be likely to make use of.

However, I might need to extend my usage so the device would need to be able to accommodate\connect any further usage.

I explained all this to Michael Crafer, the person I dealt with in the shop. He noted all my requests, clarified some information, and suggested a device that would meet my needs plus a support package to assist me for any future servicing and if my computing needs change.

Michael put together a quote for a complete package purchase, it was clear, concise and easy to understand. I felt confident and able to go ahead with the purchase.

Michael was a pleasure to deal with, he pitched the technical information so that I could understand what I was purchasing."
 
 
Team:
Michael Crafer.
 
 
 


Review 3 Jun 2020
Recommended by customer in NR27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A quick very efficient service provided. printing
 
Cost: £27
 

"Polite, friendly and efficient"
 
 
Team:
Michael Crafer
 
 
 


Review 3 Jun 2020
Recommended by customer in Nr10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer fixed. Something wrong with hard drive.
 
Cost: £130
 

"I would definitely use this shop again, they were kind, friendly and did a good job for a good price. Having used a similar service in London I can tell that Aylsham computers are reputable and offer a good service of which I will recommend to friends and family"
 
 
 
 


Review 21 May 2020
Recommended by customer in NR24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Email lockdown password needed verifying & I had forgotten the password & the security numbers.

"Every help was given to sort the problem out. Patience & consideration was very much appreciated. We have always found Aylsham Computers to be very friendly & helpful. Thank you"
 
 
Team:
Michael
 
 
 


Review 20 May 2020
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of iMac, not booting up. HDD replaced and os installed
 
Cost: £192
 

"Totally professional service which I would recommend to anyone."
 
 
 
 


Review 20 May 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
I have just purchased a laptop from Aylsham Computers and would say that the service I have received over the phone due to Covid-19 was superb. I look forward to dealing with this company in the future.

"This was my first contact with Aylsham Computers. I have purchased one of the laptops on sale. The transaction was done over the phone due to Co-vid 19 and the information and successful completion was first class. I look forward to more interaction with this company in the future."
 
 
Team:
Michael Chafer
 
 
 


Review 13 May 2020
Recommended by customer in LE15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Transferred files from broken computer to new supplied computer. All set up, including security, office and files so very little hassle for me in restarting my work seemlessly.
 
Cost: £975
 

"I had a crisis when my computer was hacked and not functioning but Aylsham computers solved all my problems with great speed and efficiency. I'm very satisfied with the result and grateful for the help I received."
 
 
Team:
Michael Thomas
 
 
 


Review 12 May 2020
Recommended by customer in NR11

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Problems with PC - monitor not functioning properly. Plus upgrade to Windows 10
 
Cost: £127
 

"I am currently working from home due to Covid-19 and was relieved to find that my local Computer Shop was open for business as usual.

I explained the problems I was having with my computer, and although these weren't transferred to the engineer initially, when I spoke in person to Thomas he was very professional and repaired and upgraded my PC for what I felt was a very reasonable price.

The service was there when I needed it most. Thank you all at Aylsham Computers Limited!"
 
 
Team:
Thomas
 
 
 


Review 7 May 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have been using the services of Aylsham Computers for a number of years and have always found them excellent. During this time I have bought a new computer from them, was advised to have a hard drive upgrade rather than to spend money on a new computer in 2018, and this week bought a new computer after helpful discussions on the telephone with Michael Crafer. My drive was cloned to my new laptop drive and I was only without the computer for three days - which was extremely good service. I have also used bought printers from them, used them for maintenance and repairs over the years and if I have any computer minor problems and give them a call, they are always extremely helpful. As a result I use them when I need printer cartridges and so forth.

"I just cannot speak more highly of this local firm whom I have been dealing with ever since I retired and would not consider going anywhere else for computer services.

"
 
 
Team:
Michael David
 
 
 


Review 5 May 2020
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer Malfunction
 
Cost: £184
 

"Courteous, Timely & Professional. First Class Service"
 
 
Team:
Michael
 
 
 


Review 29 Apr 2020
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tidy up and replace hard drive to solid state
 
Cost: £250
 

"Excellent service and very helpful."
 
 
Team:
Thomas
 
 
 


Review 24 Apr 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a virus on my computer which basically meant windows would not load. The guys at Aylsham computers sorted it out and at least I did not have buy a new laptop.
 
Cost: £127
 

"I was pleased that my computer was fixed and that the company did their best to follow the government safety advice. If I am being honest the cost was a little bit of a surprise but I had no idea how much repairs to computers were. At least it was cheaper than a new laptop and a lot less hassle. It was also very quick service, only a few days."
 
 
Team:
Tomas Leigh
 
 
 


Review 15 Apr 2020
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace my laptop screen.

"I needed my laptop screen replaced quite urgently.
I contacted Michael st Aylsham computers who provided a speedy professional response and within a week i had it back in my possession. In what are difficulf times the service, cost and professional advice was outstanding. Id highly recommend them.
"
 
 
Team:
Michael
 
 
 


Review 10 Apr 2020
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of new computer to replace outdated obsolete model
 
Cost: £600
 

"As always very helpful friendly and professional"
 
 
Team:
Michael Crafer
 
 
 


Review 22 Feb 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Updating my Macair laptop.
 
Cost: £175
 

"Considering I essentially walked in off the street seeking assistance I got a lot more than I anticipated. Service from everyone is excellent and informative. In some computer service agencies older clients - and technically I am in this group -are often given the impression they know little or nothing. This definitely does not happen at Aylsham Computers. They also were accommodating in that they had to were prepared to wait about a month for payment because I was working out of the country having completed their work in an amazingly short period of time. This is not the case in many other repair or restoration services."
 
 
 
 


Review 19 Feb 2020
Recommended by customer in NR11

 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 3/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New computer causing trouble in the end went black, that was mended but it never printed in colour from the computer but after a visit to the house was made to work. Now fingers crossed. £80 paid so far, Have not had visit to house bill. I thought it would come under the guarantee but not apparently not
 
Cost: £80
 

" Not really happy with new computer working Ok at the moment but has been known to go back to not working properly."
 
 
Team:
Thomas Josh
 
 
 

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