Aylsham Computers

15 Red Lion Street
Aylsham
Norfolk
NR11 6ER

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Website Design
99% recommended   Rating Aylsham Computers 9.3/100
207 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 207 reviews since 2015
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the products or services was as expected and agreed
 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional
 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" I am very happy with the service,time taken ana price.I used Aylsham computer services befor I moved ,when I came back to the area Aylsham computers were the obvious choice."   more
 
" Very helpful, especially to people like myself who do not use computers and modern technology comfortably."   more
 
" Excellent advise on purchasing a new laptop with appropriate windows 10 and Microsoft 365. Listened to what I actually required. Prompt, efficient and enabled me to carry on with critical work (as...."   more
 
" The old computer was taken away on the Friday morning and data cloned. The new computer, Laser printer was delivered and installed on the Saturday morning which was excellent as computer in use at al...."   more
 
 
About Us

Repairs:

1 Day priority service for clients with Maintenance Schemes
or

Up to 5 day service usually less for clients without a Maintenance Scheme.

Maintenance Schemes include:
Priority in job queue
Remote Access support
Yearly service
Cloud backup
Business grade Internet Security
Web Browser Hijacking protection
Automated problem reporting
Discount on parts and labour
     
Customer Reviews
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Review 2 Aug 2020
Recommended by customer in NR25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I dropped my laptop ,I had to have the screen replace
 
Cost: £150
 

"I am very happy with the service,time taken ana price.I used Aylsham computer services befor I moved ,when I came back to the area Aylsham computers were the obvious choice."
 
 
Team:
Sorry I don't know the name'sone maure and handsome the other young and helpful two gentleman
 
 
 

Review 24 Jul 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision of new Dell laptop.
 
Cost: £542
 

"Very helpful, especially to people like myself who do not use computers and modern technology comfortably."
 
 
Team:
Michael, Josh and previously Tomas.
 
 
 

Review 14 Jul 2020
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase a new laptop set up windows 10 & Microsoft 365
 
Cost: £618
 

"Excellent advise on purchasing a new laptop with appropriate windows 10 and Microsoft 365. Listened to what I actually required.

Prompt, efficient and enabled me to carry on with critical work (as working from home)

Supporting local retail is important, so you pay a little more, but I know will get the customer service later if required.

Did recommend a friend, but she felt the £80-118 quote for set up of her equipment was to high."
 
 
Team:
Michael and Josh
 
 
 

Review 11 Jul 2020
Recommended by customer in NR26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provided a new computer, monitor and HP Laser Printer. Took away old computer and cloned data to input on new computer. Set up and installed.

"The old computer was taken away on the Friday morning and data cloned. The new computer, Laser printer was delivered and installed on the Saturday morning which was excellent as computer in use at all times. Michael was very helpful and explained the use of computer, monitor and printer very patiently. He even set up the scan function for me. I would highly recommend this company especially if you are not computer literate!"
 
 
Team:
Michael
 
 
 

Review 29 Jun 2020
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of computer
 
Cost: £195
 

"Just did a great job on time and didn't try to sell anything I didn't need. Great explanation of faults and carried out repairs quickly."
 
 
 
 

Review 25 Jun 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New computer provided and help with install
 
Cost: £950
 

"I wanted to deal with a local provider as I believe in helping small local businesses ,
It met all my expectations and wouldn’t hesitate in using this company in the future.
Micheal was patient with me as my pc skills are limited .
All in all very happy"
 
 
Team:
Micheal
 
 
 

Review 24 Jun 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Instal a solid state hardrive.
 
Cost: £199
 

"Very satisfied."
 
 
Team:
Thomas.
 
 
 

Review 23 Jun 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced hard drive on laptop to run efficiently and transferred data from old one.
 
Cost: £149
 

"Hard drive problem was sorted very quickly and efficiently by replacement with no loss of data. I was kept clearly informed of what was required following performance tests.
Very impressed!
"
 
 
Team:
Dave
 
 
 

Review 22 Jun 2020
Recommended by customer in NR27

 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recommendation for a laptop for domestic use for one person Chosen laptop set up and ready to use. Annual computer service scheme. Home printer connected to laptop - ready to use
 
Cost: £481
 

"I went to Aylsham Computers on the recommendation of a friend who has been using the firm for all aspects of computer services and support for a long time.

I use a laptop for limited purposes, information, banking, utilities, communication and online bookings etc.

I required a basic device for access\use as above. I didn't require a lot of technical features\services that I didn't understand or would not be likely to make use of.

However, I might need to extend my usage so the device would need to be able to accommodate\connect any further usage.

I explained all this to Michael Crafer, the person I dealt with in the shop. He noted all my requests, clarified some information, and suggested a device that would meet my needs plus a support package to assist me for any future servicing and if my computing needs change.

Michael put together a quote for a complete package purchase, it was clear, concise and easy to understand. I felt confident and able to go ahead with the purchase.

Michael was a pleasure to deal with, he pitched the technical information so that I could understand what I was purchasing."
 
 
Team:
Michael Crafer.
 
 
 

Review 3 Jun 2020
Recommended by customer in NR27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A quick very efficient service provided. printing
 
Cost: £27
 

"Polite, friendly and efficient"
 
 
Team:
Michael Crafer
 
 
 

Review 3 Jun 2020
Recommended by customer in Nr10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer fixed. Something wrong with hard drive.
 
Cost: £130
 

"I would definitely use this shop again, they were kind, friendly and did a good job for a good price. Having used a similar service in London I can tell that Aylsham computers are reputable and offer a good service of which I will recommend to friends and family"
 
 
 
 

Review 21 May 2020
Recommended by customer in NR24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Email lockdown password needed verifying & I had forgotten the password & the security numbers.

"Every help was given to sort the problem out. Patience & consideration was very much appreciated. We have always found Aylsham Computers to be very friendly & helpful. Thank you"
 
 
Team:
Michael
 
 
 

Review 20 May 2020
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of iMac, not booting up. HDD replaced and os installed
 
Cost: £192
 

"Totally professional service which I would recommend to anyone."
 
 
 
 

Review 20 May 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
I have just purchased a laptop from Aylsham Computers and would say that the service I have received over the phone due to Covid-19 was superb. I look forward to dealing with this company in the future.

"This was my first contact with Aylsham Computers. I have purchased one of the laptops on sale. The transaction was done over the phone due to Co-vid 19 and the information and successful completion was first class. I look forward to more interaction with this company in the future."
 
 
Team:
Michael Chafer
 
 
 

Review 13 May 2020
Recommended by customer in LE15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Transferred files from broken computer to new supplied computer. All set up, including security, office and files so very little hassle for me in restarting my work seemlessly.
 
Cost: £975
 

"I had a crisis when my computer was hacked and not functioning but Aylsham computers solved all my problems with great speed and efficiency. I'm very satisfied with the result and grateful for the help I received."
 
 
Team:
Michael Thomas
 
 
 

Review 12 May 2020
Recommended by customer in NR11

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Problems with PC - monitor not functioning properly. Plus upgrade to Windows 10
 
Cost: £127
 

"I am currently working from home due to Covid-19 and was relieved to find that my local Computer Shop was open for business as usual.

I explained the problems I was having with my computer, and although these weren't transferred to the engineer initially, when I spoke in person to Thomas he was very professional and repaired and upgraded my PC for what I felt was a very reasonable price.

The service was there when I needed it most. Thank you all at Aylsham Computers Limited!"
 
 
Team:
Thomas
 
 
 

Review 7 May 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have been using the services of Aylsham Computers for a number of years and have always found them excellent. During this time I have bought a new computer from them, was advised to have a hard drive upgrade rather than to spend money on a new computer in 2018, and this week bought a new computer after helpful discussions on the telephone with Michael Crafer. My drive was cloned to my new laptop drive and I was only without the computer for three days - which was extremely good service. I have also used bought printers from them, used them for maintenance and repairs over the years and if I have any computer minor problems and give them a call, they are always extremely helpful. As a result I use them when I need printer cartridges and so forth.

"I just cannot speak more highly of this local firm whom I have been dealing with ever since I retired and would not consider going anywhere else for computer services.

"
 
 
Team:
Michael David
 
 
 

Review 5 May 2020
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer Malfunction
 
Cost: £184
 

"Courteous, Timely & Professional. First Class Service"
 
 
Team:
Michael
 
 
 

Review 29 Apr 2020
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tidy up and replace hard drive to solid state
 
Cost: £250
 

"Excellent service and very helpful."
 
 
Team:
Thomas
 
 
 

Review 24 Apr 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a virus on my computer which basically meant windows would not load. The guys at Aylsham computers sorted it out and at least I did not have buy a new laptop.
 
Cost: £127
 

"I was pleased that my computer was fixed and that the company did their best to follow the government safety advice. If I am being honest the cost was a little bit of a surprise but I had no idea how much repairs to computers were. At least it was cheaper than a new laptop and a lot less hassle. It was also very quick service, only a few days."
 
 
Team:
Tomas Leigh
 
 
 
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