Satisfaction Ratings |
|
|
|
Quality
|
1/10
|
 |
The quality of the products or services was as expected and agreed
|
|
Service
|
2/10
|
|
The team was friendly, helpful, considerate and professional
|
|
|
Show All
|
|
|
|
|
|
Charges
|
Yes
|
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
|
|
Timing
|
Yes
|
Before starting work, did the firm explain when the products or services would be provided.?
|
|
Payment
|
Yes
|
Before starting work, did the firm explain how and when to pay?
|
|
Reliable
|
No
|
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
|
|
Invoice
|
Yes
|
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
|
|
Guarantee
|
No
|
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
|
|
|
|
|
|
Customer Review
|
|
screen was flikering on my computer. I asked for a diagnosis of the problem and an estimate of the cost of repair. I was not contacted with an estimate but informed that my computer was repaired and was given a bill for 66% of the cost of a new comparable computer.
|
|
Cost: £197
|
|
|
|
|
Team: Dont know name but not to be trusted.
|
|
|
|
|
|