Aylsham Computers

15 Red Lion Street
Aylsham
Norfolk
NR11 6ER

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, Website Design
99% recommended   Rating Aylsham Computers 9.2/10
184 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 184 reviews since 2015
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the products or services was as expected and agreed
 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional
 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Considering I essentially walked in off the street seeking assistance I got a lot more than I anticipated. Service from everyone is excellent and informative. In some computer service agencies older c...."   more
 
" Although I am not good with technology due to age, what was needed was explained and when work was complete I was shown how to use the new upgrade and my many questions were answered."   more
 
" Although I am not good with technology due to age, what was needed was explained and when work was complete I was shown how to use the new upgrade and my many questions were answered."   more
 
" The service was professional and helpful. The job took slightly longer than first anticipated, but this was explained by telephone with a revised time for collection which was adhered to. This also g...."   more
 
About Us

Repairs:

1 Day priority service for clients with Maintenance Schemes
or

Up to 5 day service usually less for clients without a Maintenance Scheme.

Maintenance Schemes include:
Priority in job queue
Remote Access support
Yearly service
Cloud backup
Business grade Internet Security
Web Browser Hijacking protection
Automated problem reporting
Discount on parts and labour
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 97%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 99%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 92%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 96%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 94%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 4
able 4
access 4
Acer 4
advice 6
afternoon 4
annual 5
arrived 6
available 5
Aylsham 41
bought 4
brilliant 4
business 4
case 4
clearly 4
collect 4
collection 5
completely 4
computer 39
Computers 41
Efficient 23
excellent 19
explained 15
Friendly 29
good 31
great 10
happy 17
having 12
help 10
helpful 57
informed 9
knowledgeable 12
laptop 23
needed 8
phone 10
pleased 11
Problem 20
problems 17
professional 12
Prompt 11
quick 8
quickly 16
reasonable 9
received 9
recommend 13
satisfied 18
Service 80
services 11
shop 13
working 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Feb 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Updating my Macair laptop.
 
Cost: £175
 

"Considering I essentially walked in off the street seeking assistance I got a lot more than I anticipated. Service from everyone is excellent and informative. In some computer service agencies older clients - and technically I am in this group -are often given the impression they know little or nothing. This definitely does not happen at Aylsham Computers. They also were accommodating in that they had to were prepared to wait about a month for payment because I was working out of the country having completed their work in an amazingly short period of time. This is not the case in many other repair or restoration services."
 
 
Team:
I would say the whole team should be praised.
 
 
 

Review 21 Jan 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrade to Windows 10
 
Cost: £120
 

"Although I am not good with technology due to age, what was needed was explained and when work was complete I was shown how to use the new upgrade and my many questions were answered."
 
 
Team:
Josh
 
 
 

Review 21 Jan 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrade to Windows 10
 
Cost: £120
 

"Although I am not good with technology due to age, what was needed was explained and when work was complete I was shown how to use the new upgrade and my many questions were answered."
 
 
Team:
Josh
 
 
 

Review 21 Jan 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrading laptop to Windows 10. Removing hard drive from old desk top computer/
 
Cost: £125
 

"The service was professional and helpful. The job took slightly longer than first anticipated, but this was explained by telephone with a revised time for collection which was adhered to. This also gave rise to a somewhat higher cost, similarly properly explained. I was completely satisfied with the work undertaken."
 
 
Team:
Not sure
 
 
 

Review 21 Jan 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrading laptop to Windows 10. Removing hard drive from old desk top computer/
 
Cost: £125
 

"The service was professional and helpful. The job took slightly longer than first anticipated, but this was explained by telephone with a revised time for collection which was adhered to. This also gave rise to a somewhat higher cost, similarly properly explained. I was completely satisfied with the work undertaken."
 
 
Team:
Not sure
 
 
 

Review 9 Dec 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lenovo tablet was deposited for Josh to inspect,it had a shattered screen but otherwise seemed to be okay. Sadly cost of a replacement screen and overall charge exceeded the cost of the item and because of the tablets age I declined any further work,however I was very grateful for the info etc.,
 
Cost: £20
 

"Just found it very helpful to have such a service in Aylsham,so I could be advised accordingly. Everybody was very helpful and very prompt."
 
 
Team:
Josh and a gentleman on Saturday morning
 
 
 

Review 7 Dec 2019
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Screen cable replacement
 
Cost: £130
 

"I've used this firm before and have been very satisfied. This time I was disappointed with the time it took ( one week) and the fact that I had to phone to enquire when it would be done. Also the cost seems to me to be a bit excessive."
 
 
Team:
Thomas/Josh
 
 
   Business Reply:
Thank you for your review. We offer a 3 to 10 working day turnaround to those without one of our IT Support packages(from £44 per year including a 0 to 3 day turnaround) and completed this job in 5 working days. The cost including parts was £120 including VAT which we would like to think was good value. Sorry to disappoint you this time.
 

Review 5 Nov 2019
Recommended by customer in NR11

 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
new screen repair keyboard general service.
 
Cost: £137
 

"Friendly service very happy with the results."
 
 
Team:
Don't know the names
 
 
 

Review 1 Oct 2019
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the products or services was as expected and agreed
Service 5/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My laptop was not working luckily it was a software problem and the guys at Aylsham Computers sorted me out with great kindness and cosideration
 
Cost: £90
 

"They were very helpful to an older person and did a good job"
 
 
 
 

Review 1 Oct 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Alysham Computers sold me a Asus Vivobook S14 Laptop and upgraded my Music computer from Windows 8.1 to W10 and installed a 500gig SSD.
 
Cost: £1000
 

"All the transactions were perfect. I was able to specify the computer of my choice and it was supplied at a competitive price. I could not be happier. It is good to deal with a local supplier."
 
 
Team:
Michael and Josh
 
 
 

Review 18 Jul 2019
Recommended by customer in Nr29

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mended my computer
 
Cost: £182
 

"Very helpful and friendly"
 
 
 
 

Review 10 Jul 2019
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrade to Windows 10 and Annual Service
 
Cost: £92
 

"I have been dealing with them for some years and find them always helpful and reliable."
 
 
Team:
Michael Crafer, Thomas
 
 
 

Review 12 Jun 2019
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Retrieving files and data off a crippled hard drive. Excellent service - all done within 24 hours and all date etc placed on a memory stick and useable.
 
Cost: £73
 

"Very good. Friendly and competent service - all done in the time and within the price range quoted."
 
 
 
 

Review 25 May 2019
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new ram new Ssd card and new hard drive.
 
Cost: £65
 

"Friendly service. Efficient and staff were knowledgeable and polite. Quick service and reasonable price and they traded in the old ram to deduct from the price. Friendly knowledgeable staff. Took time to explain and fitted us in at short notice. I would recommend their service to others"
 
 
 
 

Review 20 Apr 2019
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Apple update installation "not completed" and wouldn''t start up properly

"very good service as always"
 
 
 
 

Review 10 Apr 2019
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I lost the brightness on the screen, it turned out to be a driver problem.
 
Cost: £80
 

"I lost the brightness on the screen of my laptop, took it to Aylsham Computors where it was diagnosed and repaired very quickly. I was very pleased with the speed and cost of the repair."
 
 
 
 

Review 28 Mar 2019
Recommended by customer in NR11

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New pc purchase
 
Cost: £500
 

"No problem - all as expected."
 
 
 
 

Review 14 Mar 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laptop repair
 
Cost: £60
 

"Very good, efficient and friendly service from delivering my laptop which had stopped working, to collection after repair. Thoroughly recommended."
 
 
Team:
Young man, I don't recall name. Helpful & knowledgeable.
 
 
 

Review 10 Mar 2019
Recommended by customer in NR24

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To mend computer.

"As always we were very satisfied with the service given. Very efficient, quick to fix the problem & very helpful."
 
 
Team:
I think the young mans name was Ruben
 
 
 

Review 9 Mar 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The desktop computer was failing to set up
 
Cost: £60
 

"Work was completed quickly and satisfactorily.
On the phone I was told that the price to pay would be £50 but on arrival I was told that it was £60.

This was explained as the price given to me perhaps hadn't included VAT.

More clarity on this would be useful."
 
 
Team:
Reuben
 
 
 
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