Aylsham Computers

15 Red Lion Street
Aylsham
Norfolk
NR11 6ER

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Service Centre, Computer Services, Website Design
99% recommended   Rating Aylsham Computers 9.3/100
259 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 259 reviews since 2015
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the products or services was as expected and agreed
 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional
 
Value 9.1/10 Value Rating 9.1
The price represents value for money
 
 
 
Recent Reviews 
 
" Aylsham Computers used an Outlook repair package and said that the fault was fixed. BT also checked on line then attended at my home and said there was a line problem which they said they had fixed...."   more
 
" As ever, prompt friendly service from Aylsham Computers. Computer experts rescuing a computer-stupid customer."   more
 
" I got a very clear description of how to get the solution I wanted and the work was done within a couple of days. The computer is now excellent."   more
 
" I’ve been using Aylsham Computers for years and am a returning customer because they have good customer service, and get the job done quickly and professionally. This time was no different, I’m sure I...."   more
 
 
About Us

Repairs:

1 Day priority service for clients with Maintenance Schemes
or

Up to 5 day service usually less for clients without a Maintenance Scheme.

Maintenance Schemes include:
Priority in job queue
Remote Access support
Yearly service
Cloud backup
Business grade Internet Security
Web Browser Hijacking protection
Automated problem reporting
Discount on parts and labour
     
Customer Reviews
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Review 6 Mar 2022
Recommended by customer in NR10

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Send/receive error with Microsoft Outlook. This had been intermittent and fixable by switching off and restarting, but then started to happen every time and restarting did not clear it. The error message was always "synchronising authorised folders" (Not certain about the word "Authorised", could have been "Assigned").
 
Cost: £106
 

"Aylsham Computers used an Outlook repair package and said that the fault was fixed.

BT also checked on line then attended at my home and said there was a line problem which they said they had fixed.

The fault is still occurring very intermittently but at a level we have decided to live with at the moment.

This is the problem most times we have a computer fault, it never seems to be fixable by one person, and as the relatively unskilled user I have no idea of what has actually happened.

Both companies and their staff were very helpful and friendly but the whole process leaves a feeling of frustration."
 
 
Team:
Josh and Michael
 
 
 

Review 5 Mar 2022
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
01/03/2022 Clone to new TVME provided.. Test
 
Cost: £145
 

"As ever, prompt friendly service from Aylsham Computers.
Computer experts rescuing a computer-stupid customer."
 
 
Team:
Joshua
 
 
 

Review 4 Mar 2022
Recommended by customer in NR28
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New solid state hard drive to revitalise a windows 10 desktop.

"I got a very clear description of how to get the solution I wanted and the work was done within a couple of days. The computer is now excellent."
 
 
Team:
Michael Crafer
 
 
 

Review 4 Mar 2022
Recommended by customer in NR12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of graphics card, purchase and installation of cooling system.
 
Cost: £96
 

"I’ve been using Aylsham Computers for years and am a returning customer because they have good customer service, and get the job done quickly and professionally. This time was no different, I’m sure I’ll be back again next time I need work done."
 
 
Team:
Joshua
 
 
 

Review 23 Feb 2022
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
I wanted my computer ''debugging'' after scammers froze my computer and duped me into buying fake security products in a malware (?) attack.
 
Cost: £99
 

"The staff were friendley and helpful and the service provided was very quick, effective and reasonably priced."
 
 
Team:
Josh (?)
 
 
 

Review 13 Feb 2022
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 

 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I needed a new fan fitted in my laptop,
 
Cost: £96
 

"I was quoted a good price. Friendly, honest and reliable, I got my laptop on the day promised."
 
 
Team:
Sorry, I cannot remember his name
 
 
 

Review 9 Feb 2022
Recommended by customer in nr11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
change out of hardrive on imac computer

"very please with the outcome , was kept informed of progress and completion"
 
 
 
 

Review 9 Feb 2022
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Sorting out power supply to laptop

"Used them before and they were reliable. Will use them again if I need to."
 
 
 
 

Review 9 Feb 2022
Recommended by customer in Nr10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Diagnose and Fit new Hardrive 3 Days. All my my information Docs etc was transferred over safely and retained.
 
Cost: £213
 

"Josh and the other’s engaged with me in the process. Makes a difference when one’s IT skills in an older person are not so advanced. Selling IT products is one thing, Engaging with the Customer to create understanding is quite another. Thank You"
 
 
Team:
Josh
 
 
 

Review 5 Jan 2022
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service and repair of my computer on several occasions over the past few years

"First class staff and service .. would have no other - always reliable"
 
 
 
 

Review 5 Jan 2022
Not Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 1/10
The quality of the products or services was as expected and agreed
Service 2/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
screen was flikering on my computer. I asked for a diagnosis of the problem and an estimate of the cost of repair. I was not contacted with an estimate but informed that my computer was repaired and was given a bill for 66% of the cost of a new comparable computer.
 
Cost: £197
 

"They quoted me a cost range for inspecting and diagnosing the problem with the computer and promised to inform me of the findings before going ahead with any further repairs. As this was quite an old computer i was quite happy to have to replace it after having paid for the diagnosis if it was going to cost an uneconomical ammount to repair. They did not contact me with the results of their diagnosis ( which was not apparently to hard to come to a conclusion on),but went ahead with the repair without my permission and then I had to contact them to to what the conclusion was , to be told my computer was ready for collection.I was suprised at the size of the bill as I would not have had the repair performed If I had known.It was not worth an argument at the time but I was amazed at the difference between what they said they would do and what they actually did.I will not be using them again and I will recommend that non of my friends or aquaintances do not use them either. Extremely dissatisfied customer as the computer is showing its age in other ways now."
 
 
Team:
Dont know name but not to be trusted.
 
 
 

Review 4 Jan 2022
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"A very good local business very helpful,know there stuff would recommend. "
 
 
 
 

Review 4 Jan 2022
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Hard drive fitted to two very slow running computers
 
Cost: £350
 

"We have used Aylsham Computers several times for both our business and personal computers when they have needed repair.

The staff are always extremely polite, professional and fast.

They managed to bring my old PC back to life and recover some important files on it.

Most recently they replaced the hard drives on two of our business computers. One was repaired the same day and the other was ready the very next day.

When you rely on your computers like we do, we can't be without them for long.

Great service Aylsham Computers - we wouldn't use anyone else!

Best regards

Mike Ashwell

Caravan Accessory Shop Ltd
Cromer & West Runton."
 
 
Team:
Sorry I didn't get any names - but all staff are great.
 
 
 

Review 4 Jan 2022
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
analyzing computer problem and replacing hard drive
 
Cost: £151
 

"Very helpful for an emergency situation working from home."
 
 
Team:
Mike and Josh were very responsive
 
 
 

Review 4 Jan 2022
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair to screen and update to Windows 10.
 
Cost: £150
 

"Good service"
 
 
Team:
Don't know
 
 
 

Review 1 Oct 2021
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supplied new computer and uploaded data from old device.
 
Cost: £859
 

"Aylsham computers were extremely easy to deal with and they were very knowledgeable. All the work was done expertly the same day, excellent. I would definitely return to them if I need any further technical work done."
 
 
 
 

Review 16 Sep 2021
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Replaced old hard drive with new SSD one, and transferred files to the new one
 
Cost: £206
 

"I was happy with the work carried out and what was fully explained at the time of the initial commitment."
 
 
Team:
not known
 
 
 

Review 16 Sep 2021
Recommended by customer in NR11
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replaced failed SSD in MacBook Pro
 
Cost: £284
 

"Identified and fixed the problem quickly and professionally - my computer now works again, thank you!"
 
 
 
 

Review 15 Sep 2021
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Computer maintenance

"Good helpful guys, who have had my computer work (what there is of it) for the past 10 years, with no problems."
 
 
 
 

Review 6 Jul 2021
Recommended by customer in PE34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted New Hard Drive on My Apple Lap top & Transferred the Data
 
Cost: £191
 

"Spoke to them at the Shop then phoned & Booked the work to be carried out as agreed.
They Started the Repair a day early - I know this because I foolishly gave them the wrong pass word so they had to contact me for the right one. Sorry.
The new hard drive has certainly revived my old lap top - the spinning wheel of death has gone, so the £191.00 spent was a lot cheaper than a new lap top and it has a 3 year guaranteed so am very happy."
 
 
Team:
Don't remember Names but all Polite & Helpful
 
 
 
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