Berserk Computers Ltd

10 New Bridge Street
Ayr
South Ayrshire
KA7 1JX

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs
100% recommended   Rating Berserk Computers Ltd 9.9/100
117 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 117 reviews since 2018
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the products or services was as expected and agreed
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Phoned Berserk Computers on Wednesday to enquire about a laptop battery replacement, then went in to the store later that day so they could check the model of battery required. I was given a full ...."   more
 
" Both Lhyam and Josh at Berserk Computers were very approachable, and could explain what their initial thoughts on my laptop problem could be, in laymans terms. They explained what timeline would be r...."   more
 
" Excellent and friendly helpful service. To a computer user and not a computer expert, everything was explained on an easy to absorb level. Would recommend the company without hesitation."   more
 
" My computer developed a fault one morning which I had no chance of resolving myself. I called Berserk and spoke to Liam. After describing the symptoms Liam gave me a possible diagnosis abs explain...."   more
 
 
About Us

Fast. Friendly. Local. Fully Insured. That's us! Computer repairs and technical support for individuals and small businesses with No Fix, No Fee, in-store, at home or with Free Collect & Return.
     
Customer Reviews
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Review 2 Jul 2021
Recommended by customer in KA10
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laptop battery replaced
 
Cost: £132
 

"Phoned Berserk Computers on Wednesday to enquire about a laptop battery replacement, then went in to the store later that day so they could check the model of battery required.

I was given a full invoice and told exactly how much it would cost and that the part would arrive either Thursday or Friday.

On Friday I recieved a phone call letting me know the battery had arrived. I went into store and they installed it immediately. It took less than 5 minutes and I was given instructions about what to do once I got my laptop home.

The staff were extremely friendly and helpful throughout."
 
 
Team:
Josh and Luke
 
 
 

Review 14 May 2021
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My laptop was not updating to the latest Windows 10 systems. The unit was checked and repairs made to allow the updates to be completed successfully
 
Cost: £45
 

"Both Lhyam and Josh at Berserk Computers were very approachable, and could explain what their initial thoughts on my laptop problem could be, in laymans terms.
They explained what timeline would be required to effect repairs and the costing for said works.
They were spot on with their diagnostics, and the repair effected solved the problem with my laptop.
Their costings were as specified, when all completed in the time specified.
A job well done."
 
 
Team:
Lyham and Josh
 
 
 

Review 12 May 2021
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Transfer of data from old to new P.C
 
Cost: £45
 

"Excellent and friendly helpful service. To a computer user and not a computer expert, everything was explained on an easy to absorb level. Would recommend the company without hesitation."
 
 
Team:
Josh and Lhyam
 
 
 

Review 22 Apr 2021
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My desktop PC developed what appeared to be a serious fault. I requires a PC / Computer company to diagnose and correct the fault.
 
Cost: £45
 

"My computer developed a fault one morning which I had no chance of resolving myself. I called Berserk and spoke to Liam.

After describing the symptoms Liam gave me a possible diagnosis abs explaination of the fault. This gave me confidence that Berserk would be able to help. The PC was in the Berserk workshop later the same day. The fault was corrected and the computer was ready for collection the next day.

Liam also cleaned the PC and helped me with another couple of issues I’d been having.

Liam was friendly, helpful, quick, knowledgable and, importantly, fixed the problem. And the cost of repair was lower than I had expected.

Berserk will be my first stop for any IT related issues."
 
 
Team:
Liam
 
 
 

Review 17 Apr 2021
Recommended by customer in KA88
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Berserk Computers transferred my data from my old phone to my new one.
 
Cost: £22
 

"I was given a ticket number and I was kept very informed of the progress. Previously I took my computer to them to for an assessment. I found them very helpful and friendly and will definitely recommend them."
 
 
 
 

Review 8 Apr 2021
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of faulty laptop screen
 
Cost: £120
 

"Berserk Comptures were very freindly and very helpful, in fact they went above and beyond in providing additional information to someone who is not particularly computer savvy . Wouldn't hesitate to use them again. If only ever service provider were as freindly and as these two guys. Very happy."
 
 
Team:
Lyham (?)
 
 
 

Review 25 Mar 2021
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £149
 

"My PC which is less than fifteen months old was continually crashing and taking an inordinately long time to find web pages. It turned out the hard drive had totally failed. The company picked the computer up, worked hard on it, keeping me informed throughout, and fitted a new hard drive. They retrieved all my valuable photos and delivered the machine back to me. When a minor issue arose (no fault of the company) they rectified it without hesitation. All for a fraction of what it would have cost me for a new computer. The service was friendly and professional. Particular thanks to Liam who was my main point of contact."
 
 
Team:
Liam
 
 
 

Review 19 Mar 2021
Recommended by customer in KA1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean laptop. After two years use, the laptop needed a thorough clean. Berserk Computers did this in a timely fashion - a single day, at a reasonable cost.
 
Cost: £55
 

"Excellent communication regarding the process. I had phoned around to get the best quote. Berserk Computers gave me that. They also were able to do the work and get the laptop back to me much sooner than any of the other companies I had phoned."
 
 
Team:
Special mention to Lhyam Sumal.
 
 
 

Review 4 Mar 2021
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Examination of failing laptop, they reported on possible problems quoting repair options with associated costs.. Work involved replacement hard drive, transfer of data and upgrade of RAM.
 
Cost: £179
 

"Contacted Berserk Computers as I had used the company to disose of and recycle some old computers in the past. They dealt with that well..
The staff recognised possible causes and offered remedies.. And quoted prices for different options.
They kept in touch during the repair work to keep me up to date.
They spent time bringing me up to date with the newly installed system on completion.."
 
 
Team:
Lhyam
 
 
 

Review 4 Mar 2021
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
laptop went in on poor condition and came out like new.

"Service was very good and i will use again."
 
 
Team:
both team members
 
 
 

Review 24 Feb 2021
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I took our slow running laptop to Lhyam and his team as Berserk had been recommended to me. They did a first class job diagnosing the problems and then replacing the hard drive.

"Customer service was first class from start to finish. The laptop is now operating as if new."
 
 
Team:
Lhyam
 
 
 

Review 18 Feb 2021
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My pc, which has a few years under its belt, had stopped working. It simply would not ''boot'' in to action. I asked Berserk Computers to diagnose the problem and advise me the cost of repair as I made clear that, depending on the cost, I may not wish to proceed further.
 
Cost: £35
 

"I was promised that they would complete the diagnosis within 3 days.

Within the promised 3 days, they had not only diagnosed the problem but fixed it. I was charged nothing for the repair, paying only their standard 'diagnosis only' charge.

Simply put, this company treated me to a level of customer service, courtesy and professionalism which I had long since concluded were no longer considered valued business assets.

I now know that I was wrong.

Thank you Berserk Computers.
"
 
 
 
 

Review 9 Feb 2021
Recommended by customer in KA6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Custom build new PC and all data transferred from old PC
 
Cost: £575
 

"First contacted Berserk as old PC was running very slow. Lyham had a look at the old PC and after discussion we agreed a new PC would be more cost effective.
After agreeing on my requirements I asked Lyham to build me a new PC which was done quickly and problem free.
As part of the service all data from my old PC was transferred to the new machine along with all programs which were also installed.
Throughout the exercise Lyham was totally professional and courteous and kept me up to date with progress.
I have had no problems with the new PC and would certainly recommend this company for all IT related issues."
 
 
Team:
Lyham Sumal
 
 
 

Review 27 Jan 2021
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-set laptop after becoming frozen during uninstalling programmes.
 
Cost: £22
 

"Prompt friendly service in eradicating all problems in my business laptop."
 
 
Team:
Lhyam Sumal
 
 
 

Review 5 Jan 2021
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General Service plus advise.
 
Cost: £79

"From first phone call to picking up my laptop, total professionalism, perfect job, reasonably priced.
Josh was very friendly, polite and helpful. Got a lot of advice and helpful hints.
Great job.
Well done. "
 
 
 
 
 
 

Review 18 Dec 2020
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New sold state hard drive and general update of software.
 
Cost: £139
 

"I left my ageing laptop with Berserk Computers to establish why it would not open or allow access to basic things such as email etc.. They checked the laptop and made a couple of recommendations (new hard drive and updates) which I accepted the repair was carried out quickly to my complete satisfaction I would have no hesitation in recommending Berserk Computers to anyone who needs their expertise at a very reasonable cost."
 
 
Team:
Josh Egan / Lhyam Sumal
 
 
 

Review 25 Nov 2020
Recommended by customer in KA8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and service laptop computer
 
Cost: £124
 

"Berserk Computers is a thoroughly professional service backed up with impressive knowledge and skills. The customer is kept fully informed throughout and the quality of their service is high.
."
 
 
Team:
Lhyam Sumal
 
 
 

Review 10 Nov 2020
Recommended by customer in Ka74
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new router
 
Cost: £30
 

"Very good experience"
 
 
Team:
Lhyam Sumal
 
 
 

Review 5 Nov 2020
Recommended by customer in KA6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix my computer that had bee hacked.

Needed to be stripped down-windows 10 replaced new items. Put on including better security.
 
Cost: £45

"Very pleased indeed."
 
 
 
 
Team:
Josh
 
 
 

Review 29 Oct 2020
Recommended by customer in KA11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and update to laptop computer.
 
Cost: £55

"Lhyam was very professional but very good at explaining everything to someone who was not so computer literate. Everything was resolved to our complete satisfaction and we would not hesitate to recommend this firm to others."
 
 
 
 
Team:
Lhyam Sumal
 
 
 
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