Berserk Computers Ltd

10 New Bridge Street
Ayr
South Ayrshire
KA7 1JX

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs
100% recommended   Rating Berserk Computers Ltd 9.9/100
127 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 127 reviews since 2018
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the products or services was as expected and agreed
 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Berserk Computers was my second call regarding the issues with my computer. I found the first company I used frustrating as it didn't seem to listen to what I was describing and, from there, take app...."   more
 
" As always Lyham is very professional and explained what was required. No unnecessary work or expenses carried out. The work is always carried out quickly."   more
 
" Took laptop to Berserk Computers as not booting. Spoke to Lhyam who was very friendly and helpful. He explained that he would examine the laptop and diagnose the problem, but most likely require disk ...."   more
 
" Lhyam came to the house and collected my iMac he called me a few hours later to say he had fixed the hard drive problem and returned my computer the same evening the service was fast and efficient and...."   more
 
 
About Us

Fast. Friendly. Local. Fully Insured. That's us! Computer repairs and technical support for individuals and small businesses with No Fix, No Fee, in-store, at home or with Free Collect & Return.
     
Customer Reviews
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Review 23 Dec 2021
Recommended by customer in KA5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Found the fault which had my 6yo computer turning off/on ad infinitim. Advised me on whether or not to repair. Due to cost of new motherboard, I decided to have Berserk Computers set up a second-hand stack for me, whilst retaining the facility of transferring my data files.
 
Cost: £110
 

"Berserk Computers was my second call regarding the issues with my computer. I found the first company I used frustrating as it didn't seem to listen to what I was describing and, from there, take appropriate action.

Having to approach another company, Berserk Computers, was daunting. However, Mr Sumal readily put me at ease through his manner and ability to listen and explain the possibilities for the fault. He diagnosed the actual problem quite quickly and then took me through the options. Just before Xmas is a stressful time, yet Mr Sumal made my Xmas by having me up and running again with 2 days to spare.


"
 
 
Team:
Lhyam Sumal
 
 
 

Review 16 Dec 2021
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Check up on laptop to discover problem

"As always Lyham is very professional and explained what was required. No unnecessary work or expenses carried out. The work is always carried out quickly."
 
 
Team:
Lyham Sumal
 
 
 

Review 15 Nov 2021
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Disk upgrade and clean install Windows 10.

"Took laptop to Berserk Computers as not booting. Spoke to Lhyam who was very friendly and helpful. He explained that he would examine the laptop and diagnose the problem, but most likely require disk upgrade and clean Windows install. Quoted price and date when work would be completed. Kept up to date by emails from Alison and Lhyam ie confirm work to be done and turnaround time, work in progress and when work completed, also text message. Paid and collected laptop and once again Lhyam and lady in store (sorry didn't get her name, maybe Alison) very friendly. Great to be kept up to date."
 
 
Team:
Lhyam, Alison who sent a couple of emails and lady in store
 
 
 

Review 6 Nov 2021
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 

 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
27" Apple iMac crashed Lhyam called Berserk computers
 
Cost: £95
 

"Lhyam came to the house and collected my iMac he called me a few hours later to say he had fixed the hard drive problem and returned my computer the same evening the service was fast and efficient and polite
I would highly recommend this company"
 
 
Team:
Lhyam Sumal
 
 
 

Review 3 Nov 2021
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Update Laptop
 

"A job well done"
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 13 Oct 2021
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Investigate what was making my laptop run so slow
 
Cost: £130
 

"My laptop took an age to start up and was running very slow, it was so frustrating!
Lhyam picked it up from my home and within a couple of days i had a full and detailed report of the problem, how it could be fixed and how much it would cost.
All in all it was a first class friendly professional service and was very reasonably priced.
I would highly recommend Lhyam and the Berserk team for all your computer repairs and service."
 
 
Team:
Lhyam Sumal
 
 
 

Review 5 Oct 2021
Recommended by customer in KA6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Resolve inability to upgrade Microsoft Windows 10 and replace damaged hard drive with a new cloned one
 
Cost: £189

"The result was a remarkable difference. Now my laptop is so much quicker."
 
 
 
 
Team:
Cameron Lhyam
 
 
 

Review 29 Sep 2021
Recommended by customer in KA8

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I brought in my Apple Macbook Air to Berserk Computers which had water damage and was severely glitching. Berserk Computers used an alcohol wash to clean up the water and were able to repair the water damage (including cleanup of a burn resulting from the water damage) to the laptop and LVDS connector.

"Berserk Computers worked their magic to rescue my extensively water-damaged Macbook! Lhyam was extremely helpful, knowledgeable, and provided excellent customer service. By the time I brought my Macbook in, I had very little hope that it could be fixed but Lhyam and his team repaired and even updated it so that it's working even better than before! He also provided updates on how the repair was going and explained the problem along with what they had done to repair it. The service was very fast and efficient and pricing was extremely reasonable as well. I would definitely recommend their service!"
 
 
Team:
Lhyam Sumal
 
 
 

Review 3 Sep 2021
Recommended by customer in KA26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Having a faulty cooling system on my computer which I realised was serious I called Berserk Computers and spoke to Lhyam.
 
Cost: £642
 

"The following day he came and uplifted my computer and took it to the workshop. The next day he phoned me to inform me about the problems with my computer and they were serious. Lhyam explained the best solutions and I agreed that he should undertake the work. Several days later he informed me that he was going to return my computer which was a total rebuild, with quality components. I was more than happy when I saw my new computer rebuild. I found the whole experience very professional from Lhyam and his team. I would not hesitate to recommend Berserk Computers to anyone who has a computer problem. I would certainly use them again."
 
 
Team:
Lhyam Sumal
 
 
 

Review 7 Aug 2021
Recommended by customer in KA8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Got my Password Removed from my Computer . And Cleaned up.
 
Cost: £49
 

"Found that the Service Received was 100% I am one Happy Customer. And will be Using "Berserk Computers" Again."
 
 
Team:
Lhyam
 
 
 

Review 2 Jul 2021
Recommended by customer in KA10
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Laptop battery replaced
 
Cost: £132
 

"Phoned Berserk Computers on Wednesday to enquire about a laptop battery replacement, then went in to the store later that day so they could check the model of battery required.

I was given a full invoice and told exactly how much it would cost and that the part would arrive either Thursday or Friday.

On Friday I recieved a phone call letting me know the battery had arrived. I went into store and they installed it immediately. It took less than 5 minutes and I was given instructions about what to do once I got my laptop home.

The staff were extremely friendly and helpful throughout."
 
 
Team:
Josh and Luke
 
 
 

Review 14 May 2021
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My laptop was not updating to the latest Windows 10 systems. The unit was checked and repairs made to allow the updates to be completed successfully
 
Cost: £45
 

"Both Lhyam and Josh at Berserk Computers were very approachable, and could explain what their initial thoughts on my laptop problem could be, in laymans terms.
They explained what timeline would be required to effect repairs and the costing for said works.
They were spot on with their diagnostics, and the repair effected solved the problem with my laptop.
Their costings were as specified, when all completed in the time specified.
A job well done."
 
 
Team:
Lyham and Josh
 
 
 

Review 12 May 2021
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Transfer of data from old to new P.C
 
Cost: £45
 

"Excellent and friendly helpful service. To a computer user and not a computer expert, everything was explained on an easy to absorb level. Would recommend the company without hesitation."
 
 
Team:
Josh and Lhyam
 
 
 

Review 22 Apr 2021
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My desktop PC developed what appeared to be a serious fault. I requires a PC / Computer company to diagnose and correct the fault.
 
Cost: £45
 

"My computer developed a fault one morning which I had no chance of resolving myself. I called Berserk and spoke to Liam.

After describing the symptoms Liam gave me a possible diagnosis abs explaination of the fault. This gave me confidence that Berserk would be able to help. The PC was in the Berserk workshop later the same day. The fault was corrected and the computer was ready for collection the next day.

Liam also cleaned the PC and helped me with another couple of issues I’d been having.

Liam was friendly, helpful, quick, knowledgable and, importantly, fixed the problem. And the cost of repair was lower than I had expected.

Berserk will be my first stop for any IT related issues."
 
 
Team:
Liam
 
 
 

Review 17 Apr 2021
Recommended by customer in KA88
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Berserk Computers transferred my data from my old phone to my new one.
 
Cost: £22
 

"I was given a ticket number and I was kept very informed of the progress. Previously I took my computer to them to for an assessment. I found them very helpful and friendly and will definitely recommend them."
 
 
 
 

Review 8 Apr 2021
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of faulty laptop screen
 
Cost: £120
 

"Berserk Comptures were very freindly and very helpful, in fact they went above and beyond in providing additional information to someone who is not particularly computer savvy . Wouldn't hesitate to use them again. If only ever service provider were as freindly and as these two guys. Very happy."
 
 
Team:
Lyham (?)
 
 
 

Review 25 Mar 2021
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
Cost: £149
 

"My PC which is less than fifteen months old was continually crashing and taking an inordinately long time to find web pages. It turned out the hard drive had totally failed. The company picked the computer up, worked hard on it, keeping me informed throughout, and fitted a new hard drive. They retrieved all my valuable photos and delivered the machine back to me. When a minor issue arose (no fault of the company) they rectified it without hesitation. All for a fraction of what it would have cost me for a new computer. The service was friendly and professional. Particular thanks to Liam who was my main point of contact."
 
 
Team:
Liam
 
 
 

Review 19 Mar 2021
Recommended by customer in KA1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To clean laptop. After two years use, the laptop needed a thorough clean. Berserk Computers did this in a timely fashion - a single day, at a reasonable cost.
 
Cost: £55
 

"Excellent communication regarding the process. I had phoned around to get the best quote. Berserk Computers gave me that. They also were able to do the work and get the laptop back to me much sooner than any of the other companies I had phoned."
 
 
Team:
Special mention to Lhyam Sumal.
 
 
 

Review 4 Mar 2021
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Examination of failing laptop, they reported on possible problems quoting repair options with associated costs.. Work involved replacement hard drive, transfer of data and upgrade of RAM.
 
Cost: £179
 

"Contacted Berserk Computers as I had used the company to disose of and recycle some old computers in the past. They dealt with that well..
The staff recognised possible causes and offered remedies.. And quoted prices for different options.
They kept in touch during the repair work to keep me up to date.
They spent time bringing me up to date with the newly installed system on completion.."
 
 
Team:
Lhyam
 
 
 

Review 4 Mar 2021
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
laptop went in on poor condition and came out like new.

"Service was very good and i will use again."
 
 
Team:
both team members
 
 
 
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