Berserk Computers Ltd

10 New Bridge Street
Ayr
South Ayrshire
KA7 1JX

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs
100% recommended   Rating 9.9/10
72 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 72 reviews since 2018
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the products or services was as expected and agreed
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Excellent job computer now back to normal kept informed at all times first class service. "   more
 
" Not knowing exactly what was wrong with my laptop I dropped it to see Lhyam at Berserk Computers, on a quick examination the possibility of the problem was detected. I left the laptop with Lhyam for f...."   more
 
" Excellent service. "   more
 
" Good efficient service. "   more
 
About Us

Fast. Friendly. Local. Fully Insured. That's us! Computer repairs and technical support for individuals and small businesses with No Fix, No Fee, in-store, at home or with Free Collect & Return.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 98%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 3
appreciated 3
arrived 3
Berserk 11
certainly 3
check 3
clearly 3
competent 3
computer 15
Computers 10
courteous 4
customer 4
definitely 5
Delighted 4
efficient 4
exactly 3
Excellent 27
explained 6
explaining 5
extremely 5
friendly 10
friends 4
Good 8
Great 5
Happy 5
helpful 13
Highly 4
just 4
laptop 10
Lhyam 14
man 4
needed 4
pleasant 9
pleased 6
problem 8
Problems 5
professional 7
questions 3
quickly 5
Really 3
received 4
recommend 10
recommended 4
recommending 3
repair 3
satisfied 6
service 31
Sumal 3
support 4
terms 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Oct 2019
Recommended by customer in KA7
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
System health check malware removes
 
Cost: £50

"Excellent job computer now back to normal kept informed at all times first class service. "
 
 
 
 
Team:
Lhtam Sumal
 
 
 

Review 11 Oct 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laptop screen fading out to white
 
Cost: £97
 

"Not knowing exactly what was wrong with my laptop I dropped it to see Lhyam at Berserk Computers, on a quick examination the possibility of the problem was detected. I left the laptop with Lhyam for further examination and for clarification of the problem. It turned out that Lhyam's first analysis was correct. I authorised Lhyam to go ahead and replace the part that was needed, in this instance, it was the screen itself. I was kept fully informed each step of the way, and I must say that the service was way and above anything I would have expected. I was very pleased with the price charged and would have absolutely no hesitation in returning to Berserk Computers again. Lastly and by no means least you would have to travel far and wide to find a more pleasant young man than Lhyam."
 
 
Team:
Lyham Sumal
 
 
 

Review 7 Oct 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
LCD screen repairs.
 

"Excellent service. "
 
 
 
 
Team:
Imyam Sumal
 
 
 

Review 7 Oct 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing connection on disc drive.
 
Cost: £52

"Good efficient service. "
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 22 Sep 2019
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
In-Store repair of laptop which resolved LCD flicker issue, updated to windows 10
 
Cost: £45

"Lhyam was very professional and approachable, explaining and keeping me up to date with the repair work etc. Would definitely recommend. "
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 28 Aug 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrade to Microsoft windows 10 with data recovery plus upgrade to 240GB SSD and service to cooling fan.
Crucial 240 GB solid state drive
Thermal compound paste.
 
Cost: £88

"Excellent service by Lhyam who explained everything clearly.
Delighted with the cost and after sales care was also excellent.
Will certainly be recommended Berserk Computers in Ayr. "
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 31 Jul 2019
Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Great service my laptop was checked updated and repaired in just 3 days
"
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 29 Jul 2019
Recommended by customer in G52
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning up P.C
 
Cost: £55

"Excellent as always.
Experience this time first lite to 120L
Encourages we to keep using Berserk "
 
 
 
 
Team:
Lgyam Sumal
 
 
 

Review 21 Jul 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recovery of data files from a broken external hard drive.
 
Cost: £75

"Recovery completed successfully and within the predicted time scale. "
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 29 Jun 2019
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reset apple MAC laptop
 
Cost: £65

"Compared to others in the area a very good price.
Excellent, helpful service for a customer who is not computer savvy. "
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 14 Jun 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tidying up I-pad - removing emails, photos etc.
Tidying up Laptop. Apps, account etc.
 
Cost: £55

"Berserk Computers have serviced my ipad, lap top for several years.
Lhyam is very professional, polite, well spoken, very competent and helpful for an older person like me. I have been to the shop but had decided it would be more convenient to have a home visit. This was most helpful
"
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 2 Jun 2019
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 13 May 2019
Recommended by customer in KA26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigate malfunctioning old laptop - Main board found to be dead. Replace with refurbished laptop, transforming old laptop disk ever.
 

"The service provided by Lhyam is truly outstanding. Not only is it friendly, polite, professional, flexible, and timely, Lhyam is a magician with what he has delivered to be following my old laptop problem. "
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 8 May 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Updating and clearing computers.
Assisting and instructing elderly beginner.
Installing security.
 
Cost: £79

"Very helpful and ongoing backup."
 
 
 
 
Team:
Lmyam Sumal
 
 
 

Review 3 Apr 2019
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My laptop had effectively seized up, and worked either dreadfully slowly or not at all.
It transpired that the hard drive was faulty.
Also my charger cable was powering the laptop but not recharging the butter needed replaced.
 
Cost: £127

"Lhyam explained every stage of the process to me in terms I could understand.
The work was carried out quickly competently and I was very happy with the price. I effectively have a new computer for the price of a repair. "
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 29 Mar 2019
Recommended by customer in KA1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

", Very Good Service"
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 25 Mar 2019
Recommended by customer in KA13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install Firefox
General system health check and upgrade to SSD(sold State Drive) on my Laptop.
 
Cost: £96

"This is the second year I have had Lhyam Sumal do an annual system health check, and as usual I was delighted with the service, Lhyam's competence and professionalism, his pleasing and courteous demeanor.
When he recommended an upgrade to SSD, based on the age of my Laptop, I had no hesitation about going ahead, as he clearly explained the benefits, but I never felt under pressure to agree. If it was possible to give Lhyam 101% I would!"
 
 
 
 
Team:
Lyham Sumal
 
 
 

Review 25 Mar 2019
Recommended by customer in KA5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Installing a new IOS on an 'old' MAC Book computer and demonstrating its functionality.

2. Adjusting the settings on an I.PAD mini
 
Cost: £120

"Very satisfied with outcome and punctuality"
 
 
 
 
Team:
Lhyan Samal
 
 
 

Review 18 Mar 2019
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To set up laptop and speed up, install all updates, synchronize laptop to printer
 
Cost: £75

"I am very pleased with work done and how it was done, punctual, courteous and a fair price.
Thank you Layam."
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 7 Mar 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrading the hard disc in our "old" computer
"cleaning" up anything which was unnecessary generally improving speed and quality
 
Cost: £192

"Excellent. They did exactly what they said they would do. All work was agreed after full discussion and advice for improved quality and value for money. Work done expeditiously and in a friendly, approachable manner."
 
 
 
 
Team:
Lhyam Sumal
 
 
 
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