Berserk Computers Ltd

10 New Bridge Street
Ayr
South Ayrshire
KA7 1JX

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs
100% recommended   Rating Berserk Computers Ltd 9.9/100
103 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 103 reviews since 2018
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the products or services was as expected and agreed
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" From first phone call to picking up my laptop, total professionalism, perfect job, reasonably priced. Josh was very friendly, polite and helpful. Got a lot of advice and helpful hints. Great job. ...."   more
 
" I left my ageing laptop with Berserk Computers to establish why it would not open or allow access to basic things such as email etc.. They checked the laptop and made a couple of recommendations (new ...."   more
 
" Berserk Computers is a thoroughly professional service backed up with impressive knowledge and skills. The customer is kept fully informed throughout and the quality of their service is high. ."   more
 
" Very good experience"   more
 
 
About Us

Fast. Friendly. Local. Fully Insured. That's us! Computer repairs and technical support for individuals and small businesses with No Fix, No Fee, in-store, at home or with Free Collect & Return.
     
Customer Reviews
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Review 5 Jan 2021
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General Service plus advise.
 
Cost: £79

"From first phone call to picking up my laptop, total professionalism, perfect job, reasonably priced.
Josh was very friendly, polite and helpful. Got a lot of advice and helpful hints.
Great job.
Well done. "
 
 
 
 
 
 

Review 18 Dec 2020
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New sold state hard drive and general update of software.
 
Cost: £139
 

"I left my ageing laptop with Berserk Computers to establish why it would not open or allow access to basic things such as email etc.. They checked the laptop and made a couple of recommendations (new hard drive and updates) which I accepted the repair was carried out quickly to my complete satisfaction I would have no hesitation in recommending Berserk Computers to anyone who needs their expertise at a very reasonable cost."
 
 
Team:
Josh Egan / Lhyam Sumal
 
 
 

Review 25 Nov 2020
Recommended by customer in KA8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and service laptop computer
 
Cost: £124
 

"Berserk Computers is a thoroughly professional service backed up with impressive knowledge and skills. The customer is kept fully informed throughout and the quality of their service is high.
."
 
 
Team:
Lhyam Sumal
 
 
 

Review 10 Nov 2020
Recommended by customer in Ka74
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new router
 
Cost: £30
 

"Very good experience"
 
 
Team:
Lhyam Sumal
 
 
 

Review 5 Nov 2020
Recommended by customer in KA6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix my computer that had bee hacked.

Needed to be stripped down-windows 10 replaced new items. Put on including better security.
 
Cost: £45

"Very pleased indeed."
 
 
 
 
Team:
Josh
 
 
 

Review 29 Oct 2020
Recommended by customer in KA11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and update to laptop computer.
 
Cost: £55

"Lhyam was very professional but very good at explaining everything to someone who was not so computer literate. Everything was resolved to our complete satisfaction and we would not hesitate to recommend this firm to others."
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 21 Oct 2020
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing new printer and scanner to my computer.
 
Cost: £60

"Excellent service

Knowledgeable

Efficient

Patient, taking time to explain.

Polite this company, I am more than happy to recommend."
 
 
 
 
Team:
Josh Egan
 
 
 

Review 18 Oct 2020
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sound card problem on my new computer. Windows 10 had to be re-installed and other issues fixed. Great job done.
 
Cost: £55
 

"Excellent service from start to finish I would recommend Berserk computers to family and friends"
 
 
Team:
Lhyam Sumal
 
 
 

Review 26 Sep 2020
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Problems with external hard drives and suspected malware on laptop. issues with external hard drives explained, helpful solutions offered for two and issue resolved for one. Malware detected and removed from laptop.
 
Cost: £45
 

"Very clear description of what was going to be done and then was done very promptly and efficiently. I was very pleased with the outcome and impressed by the excellent customer service. I would definitely recommend Berserk Computers."
 
 
Team:
Lhyam Sumal
 
 
 

Review 9 Sep 2020
Recommended by customer in KA6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Data recovery from a failed 4tb internal hard drive. Given information on removing a partition from an SSD drive

"Thoroughly professional service.
Extremely helpful knowledgeable staff.
I would not consider going elsewhere for future computer repairs.
A first class personal service.
Thoroughly recommended"
 
 
Team:
Ihyam Sumal
 
 
 

Review 4 Sep 2020
Recommended by customer in KA91
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer software repair
 
Cost: £78
 

"Incredibly helpful, efficient and informative. They always go the extra mile to ensure the job is done to a very high standard and then demonstrate that everything is working perfectly."
 
 
Team:
Lhyam Sumal
 
 
 

Review 2 Sep 2020
Recommended by customer in KA10
 My Age: 60 - 69 
 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of Graphic Card
 
Cost: £60
 

"Excellent work"
 
 
 
 

Review 27 Aug 2020
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 30 Jul 2020
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning and checking MACbook air and setting up security on-line.
 
Cost: £45

"Very helpful, and very patient.

We will definitely use Lhyam in the future."
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 10 Jul 2020
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of Office 365
 
Cost: £40
 

"Friendly and very helpful, particularly with assistance in areas surrounding the installation and its consequences."
 
 
Team:
Lhyam
 
 
 

Review 22 Jun 2020
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Keyboard fault on laptop rectified and replaced
 
Cost: £65

"An excellent service all round.
Very friendly and helpful.
Thoroughly recommend Berserk computers."
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 15 Jun 2020
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Windows not starting collect and return service upgraded to SSD and general system health check for lenovo laptop.
 
Cost: £120

"Laptop was driving the "berserk! The service provided by Lhyam was first class! Everything was clearly explained from start to finish in a very friendly and approachable manner. Can't thank you enough, Lhyam!"
 
 
 
 
Team:
Lhyam Sumal
 
 
 

Review 17 May 2020
Recommended by customer in KA26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
After downloading an update for my computer from the manufacturers web site my computer failed to start up. I realised this was serious and beyond my capabilities .After a phone call to Lhyam at Berserk computers and explaining the problem he said he would come and pick up my computer that very afternoon and he did.
 
Cost: £65
 

"What a pleasant and friendly gentleman he is.
My computer was away for a few days for repair and Lhyam phoned to keep me up to date with what was happening.
My computer was delivered back to me and is in full working order.

I am very pleased with the service that was provided to me and would highly recommend Berserk Computers to anyone requiring their services.
"
 
 
Team:
Lhyam Sumal
 
 
 

Review 15 May 2020
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer repair and upgrade of operating program
 
Cost: £135
 

"After a statutory update of my Accounting program the program failed to function.
Being new to the area I did not know where to turn to get advice and went to the Ayrshire Trusted Traders website and thankfully found Berserk Computers. I phoned the firm and Lhyam answered the phone immediately. I explained the problem to him and he was most sympathetic and supportive.
He sorted out my problem by upgrading the operating system and servicing the computer.
Throughout the whole repair Lhyam kept me informed about everything and was very reassuring that he would get the problem solved.
I will certainly recommend Berserk Computers and I am eternally grateful to Lhyam for getting my computer up and running again.
Thank you Lhyam."
 
 
Team:
Lyham
 
 
 

Review 4 Mar 2020
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of a new SSD drive on our computer and full data migration.
 
Cost: £180
 

"This was another first class job completed by Lhyam at the Ayr branch of Berserk Computers. This is the 4th computer Lyham has work on for us and he maintained the high standards this time, that he showed when completing our previous requirements.
He went as far as to talk and old head through what was not a problem to him, but was not fully understood by myself in a friendly and very approachable way.

Will be back if further works are needing to be completed to any of our devices, Berserk Computers Lyham Sumal has the correct attitude to make your experience painless, cost effective, and timely."
 
 
Team:
Lyham Sumal
 
 
 
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