Drainstorm

19 Strathyre Place
Dundee

DD5 3WN

Drain Services

Listed under:  Drain Cleaning & Unblocking, Drainpipe cleaning, Gutter Cleaners / Gutter Cleaning
100% recommended   Rating 10/10
7 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 7 reviews since 2018
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Kenny carried out the work very professionally. Would certainly recommend Drainstorm."   more
 
" Kenny worked out a method of removing a blockage from near the top of a very tall downpipe (4 storeys high), working from ground level, rather than roof level, thus saving us a lot of money. He comes ...."   more
 
" Very responsive contractor, especially out of hours. Always conducts work to a high standard and in a timely manner. Good value for money and professional service at all times. Would highly recommend."   more
 
" Prompt service done at short notice. We are well satisfied with the standard of work. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Drainstorm 3
Kenny 2
money 2
Professional 2
recommend 3
service 3
standard 2
blockage 1
business 1
carefully 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Aug 2019
Recommended by customer in DD5

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All drains and internal plumbing checked and cleaned.
 
Cost: £205
 

"Kenny carried out the work very professionally. Would certainly recommend Drainstorm."
 
 
Team:
Kenny and Jack
 
 
 


Review 15 Jul 2019
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocking an underground drain using high pressure water jet.
Removing blockage from top of 4 storey-high downpipe using rods.
 
Cost: £200

"Kenny worked out a method of removing a blockage from near the top of a very tall downpipe (4 storeys high), working from ground level, rather than roof level, thus saving us a lot of money. He comes well equipped, and works carefully and efficiently. Very pleased. "
 
 
 
 
Team:
Kenny
 
 
 


Review 29 Sep 2018
Recommended by customer in DD1
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing blocked toilets and sinks draining washing machines.
 

"Very responsive contractor, especially out of hours. Always conducts work to a high standard and in a timely manner. Good value for money and professional service at all times. Would highly recommend."
 
 
 
 
 
 


Review 20 Sep 2018
Recommended by customer in DD1
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Maintenance of drains at discovery point and verdant works.
 
Cost: £1000

"Prompt service done at short notice. We are well satisfied with the standard of work. "
 
 
 
 
 
 


Review 18 Sep 2018
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blocked drains, CCTV of drains, Diagnosis of problems. Jet cleaning drains. Drainage and plumbing repairs.
 

"Professional and courteous service provided by Drainstorm across various jobs. Would recommend to others. "
 
 
 
 
 
 


Review 18 Sep 2018
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Called at to blocked shower cleared blockage flow restored.
 
Cost: £65

"Very reliable business. Always helpful when any questions are asked. We are always happy to use Drainstorm and have never had any issues. "
 
 
 
 
Team:
Timothy Knight
 
 
 


Review 14 Sep 2018
Recommended by customer in DD7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear drain.
 
Cost: £60
 
 
 
 

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