SOS Drains Ltd

Squirrels Leap
Lockerbie
Dumfries & Galloway
DG11 1SS

Drain Services

Listed under:  CCTV Drain Surveys, Drain Cleaning & Unblocking, Septic Tank & Cess Pit Clearing
99% recommended   Rating 9.8/10
68 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 68 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Saturday and Sunday Heavy rain filled a blocked down pipe and water drained into a shower causing flooding which had to be baled. A neighbour's plumber told us about SOS drains ltd and my son phoned ...."   more
 
" Very pleasant and kind. Cleaned area in house where blocked drain had caused server ingress. Gave me some good advice re-ingress of water and length of time it would take to dry out for which I was ...."   more
 
" Mr.Kaye arrived at house on time and was very polite, informative and professional in his work, I have no hesitation in recommending him to similar jobs. "   more
 
" Brilliant job done efficiently & engineers tidy, polite & very helpful. Would most definetly use again & would highly recommend."   more
 
About Us

SOS Drains Ltd is a family-run, independent drainage company based in South West Scotland. Established in 1999, we give you exceptional and thorough drain cleaning services at cost-effective prices. You can depend on us to execute all our work cleanly and efficiently.
Our services include
- Drain unblocking
- Drain and pipe cleaning
- Leak repairs
- Drain lining
- CCTV Surveys
- Septic tank clearance
- Electromechanical cleaning
- High pressure water jetting
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 83%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 95%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 85%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 72%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
access 2
advice 4
amazing 3
arrived 4
blockage 3
blocked 5
Brilliant 2
called 6
caused 3
Cleaned 5
Cleared 6
courteous 4
drain 10
Drains 9
efficient 6
efficiently 4
Excellent 14
explained 3
explanation 3
Friendly 13
friends 4
fuss 3
good 7
Happy 4
helpful 8
highly 6
identified 3
Kaye 3
knowledgeable 3
manner 3
need 3
people 3
phone 4
pleasant 4
pleased 4
polite 4
problem 13
professional 8
prompt 6
quickly 4
reasonable 3
recommend 12
response 3
septic 5
service 20
SOS 9
tank 5
tidy 3
water 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Nov 2019
Recommended by customer in DG2
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocking a down pipe on three storey house following flooding in the house.
 
Cost: £150

"Saturday and Sunday
Heavy rain filled a blocked down pipe and water drained into a shower causing flooding which had to be baled. A neighbour's plumber told us about SOS drains ltd and my son phoned to learn that a man finishing work could come to us. He was very pleasant did the work required that Sunday afternoon. We were so relieved! "
 
 
 
 
Team:
Mark Byatt
 
 
 

Review 3 Sep 2019
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clear blocked drain after diagnosis of same.
 
Cost: £108

"Very pleasant and kind. Cleaned area in house where blocked drain had caused server ingress.
Gave me some good advice re-ingress of water and length of time it would take to dry out for which I was most grateful. Cleared up after work done on drain. I highly recommend this firm."
 
 
 
 
Team:
Mark
 
 
 

Review 12 Feb 2019
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Mr.Kaye arrived at house on time and was very polite, informative and professional in his work, I have no hesitation in recommending him to similar jobs. "
 
 
 
 
Team:
Andrew Kaye
 
 
 

Review 5 Feb 2019
Recommended by customer in DG11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clear blocked drain & install land drainage.

"Brilliant job done efficiently & engineers tidy, polite & very helpful. Would most definetly use again & would highly recommend."
 
 
Team:
Andrew & Ben Kaye
 
 
 

Review 20 Dec 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"What can I say? These guys were brilliant , they did face a major problem . It looked a fairly straight forward drain blockage .... but it wasn't !
They persisted ( many times) but thankfully they managed to get the blockage sorted .
They were efficient , courteous ( and insisted on taking off their outdoor shoes every time they came from outside to in)
I would definitely highly recommend this team .

These guys are first class , I would definitely recommend them if you need this service."
 
 
Team:
The dad and 2 sons , first class !
 
 
 

Review 6 Dec 2018
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contacted the company on Tuesday and they came on Wednesday morning.
 
Cost: £108
 

"Delighted with the prompt response. Had a blocked drain and it was cleared quickly and efficiently. Was a messy and foul procedure but was cleaned and disinfected perfectly. The young man doing the work was pleasant and courteous. Very pleased with this company."
 
 
Team:
Squirrels Leap, Johnsfiels, Lockerbie. DG11 1SS
 
 
 

Review 31 Jul 2018
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
SOS Drains were contacted and I was surprised to hear they'd attend the same day. They arrived within a couple of hours and quickly and efficiently sorted out the problem. Would recommend this firm.
 
Cost: £90

"Finding a blockage in a domestic drain and flushing it to release the fat accumulation which had caused it."
 
 
 
 
Team:
Andrew Kaye
 
 
 

Review 10 Jul 2018
Recommended by customer in DG6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent & prompt service to clean & unblock drains that had started to overflow.
 
Cost: £264
 

"I found the company via google & called & they were prompt & reassuring about what they were doing. Cannot recommend them too highly - excellent service & delivery"
 
 
Team:
Andy & Fiona
 
 
 

Review 10 Jul 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Locating the source of a blocked downstairs toilet and releasing the blockage and checking the drains further to be sure they were clear.
 
Cost: £216

"Very pleased with their approach to completion of the work."
 
 
 
 
Team:
Ben Kaye
 
 
 

Review 11 Jun 2018
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocking drains on outside of house.
 
Cost: £114

"Friendly workers. No hesitancy in completing the job, very knowledgeable. Very happy with the fast service. Highly recommend."
 
 
 
 
Team:
Stephan Lee Kaye
 
 
 

Review 29 May 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To create a manhole.
 

"The work was done very professionally and both men were very good at their job."
 
 
 
 
Team:
Lee Kaye
 
 
 

Review 16 Apr 2018
Recommended by customer in dg2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
High pressure water jetting for blockage leading to septic tank.
 
Cost: £102
 

"Very happy with this company. Despite living in a rather rural part of Dumfries and Galloway, the engineers were at my address within 2 hours of me phoning the company to report my drain problem. They called beforehand to give me an estimated time of arrival.

I was very pleased with the professional and efficient manner in which the engineers dealt with the issue. There was a block in the drain leading from the house to the septic tank. Quite difficult for them to access but they persevered and dealt with the problem brilliantly.

Very happy with the price and quality of work.

SOS Drains are my go-to company for any future drain and plumbing problems. Thank you very much!"
 
 
 
 

Review 12 Mar 2018
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of waste from failed toilet outlet.Clean and disinfect are - repair to pipes and joints.
 
Cost: £372

"Came to view problem on day contacted-completed work next day.
Friendly service-left area in good order.
"
 
 
 
 
Team:
Andrew Kaye Lee Kaye
 
 
 

Review 15 Jan 2018
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Jason
 
 
 

Review 15 Dec 2017
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing blocked sewage system for the residents of the village.
 
Cost: £102

"The men arrived at dusk in a cold wind with rain turning to snow. Found the site of the blockage and cleared it. Clearing up the resultant mess before they left for another job. All on a Friday evening after other jobs caused by extensive floods.


"
 
 
 
 
Team:
Benjamin Kaye
 
 
 

Review 16 Nov 2017
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing blocked drain from house to septic tank, checking septic tank.
 
Cost: £102

"Mr Coupland was very capable and knew what was needed to be done. The had the necessary equipment and completed the job and check with efficient expertise. "
 
 
 
 
Team:
Colin
 
 
 

Review 16 Oct 2017
Recommended by customer in DG5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Empty septic tank (3000 L)
 
Cost: £185

"Excellent, friendly & communicative people & service"
 
 
 
 
Team:
Colin Coupland
 
 
 

Review 11 Oct 2017
Recommended by customer in DG5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear blocked drain which was blocked with tarmac.
 
Cost: £102

"Work carried out speedily which is essential. Carried out in a very professional manner."
 
 
 
 
Team:
Colin Coupland
 
 
 

Review 11 Sep 2017
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drain problem as an emergency.
 
Cost: £1700

"I called SOS drains on a Saturday afternoon as drains backing up. They come out within the hour - it was a very difficult job but they got the septic tank emptied so we were able to use toilets etc over the weekend. They came back on Monday and cleared out the drains using diggers etc. They contacted me by phone he keep me aware of what was happening. They solved the problem and put all the garden back and you would not have known they had been. I was extremely please with the work carried out and the chaps who worked on the problem. It is all solved now."
 
 
 
 
Team:
Lee Kaye Colin Coupland
 
 
 

Review 29 Aug 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a broken drain at the rear of our property, discovered while I was replacing my decking, so I contacted SOS Drains to do the work. Unfortunately, on the day they arrived, I was out. Nevertheless, the work team gained access to the rear of the property and did a great job of replacing the drain in question. By the time I got home, the replacement was complete.
 
Cost: £220
 

"The work was finished to the highest standard, and that allowed me to get on with replacing my deck. I would have absolutely no hesitation in having them do any further work at my property, or recommending them to anyone who needs drain work done. These guys rock.

I genuinely could not have been happier with the way the company responded to my initial inquiry, to doing their jobs and the courtesy and friendliness of ALL the staff that I dealt with. I will certainly have no hesitation whatsoever in recommending this company to friends and family if they need drain work done."
 
 
Team:
Andrew Kaye and his team
 
 
 
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