SOS Drains Ltd

Green Acres,, Dryfebridge
Lockerbie
Dumfries & Galloway
DG11 2SF

Drain Services

Listed under:  CCTV Drain Surveys, Drain Cleaning & Unblocking, Septic Tank & Cess Pit Clearing
99% recommended   Rating SOS Drains Ltd 9.8/100
76 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 76 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Excellent job done even though it was very unpleasant arrived on time. Quickly fixed. 1st class clean-up afterwards. Faultless service. Highly recommended!!"   more
 
" Tip top service from the initial contact to the undertaking and completion of the job Polite and professional tidy and smart in appearance and this also extended to the way the work was carried out...."   more
 
" Due to Covid 19 wasn’t sure if we would be able to get work done. Phoned am and was advised mark would be with us within 1 hour. We were told price on phone and when mark arrived he got job done right...."   more
 
" We have a recurring problem with a drain.We have to have it cleared periodically. We have used SOS Drains, over the years. WE have always been happy with their prompt and friendly service."   more
 
 
About Us

SOS Drains Ltd is a family-run, independent drainage company based in South West Scotland. Established in 1999, we give you exceptional and thorough drain cleaning services at cost-effective prices. You can depend on us to execute all our work cleanly and efficiently.
Our services include
- Drain unblocking
- Drain and pipe cleaning
- Leak repairs
- Drain lining
- CCTV Surveys
- Septic tank clearance
- Electromechanical cleaning
- High pressure water jetting
     
Customer Reviews
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Review 27 Jul 2020
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Water setting drains due to blockage.

Cleaning waste away.
 
Cost: £108

"Excellent job done even though it was very unpleasant arrived on time.

Quickly fixed.

1st class clean-up afterwards.

Faultless service.

Highly recommended!!"
 
 
 
 
 
 

Review 21 May 2020
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To Deal with a blocked and over flowing drain
 
Cost: £108

"Tip top service from the initial contact to the undertaking and completion of the job

Polite and professional tidy and smart in appearance and this also extended to the way the work was carried out. This would be my go to company"
 
 
 
 
 
 

Review 2 May 2020
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mark had to look at 3 different drains. Then checked that the toilet drain was in order. All cleaned and working perfectly. Excellent job and thorough.

"Due to Covid 19 wasn’t sure if we would be able to get work done. Phoned am and was advised mark would be with us within 1 hour. We were told price on phone and when mark arrived he got job done right away. New exactly what he was doing and no time wasted. Could not ask for a better job to be done. What a credit to a local company. Cannot thank you enough."
 
 
Team:
Mark
 
 
 

Review 27 Mar 2020
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drain obstruction removed.
 
Cost: £108
 

"We have a recurring problem with a drain.We have to have it cleared periodically. We have used SOS Drains, over the years. WE have always been happy with their prompt and friendly service."
 
 
 
 

Review 26 Mar 2020
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This firm came and sorted out our blocked drain extremely promptly and effectively.

"Great firm, prompt, reliable and effective."
 
 
 
 

Review 5 Feb 2020
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Multi water and sewer drain blockage
 
Cost: £109
 

"Had a nasty blocked drain, which unfortunately is multi water and sewer system. SOS Drains came very promptly first thing in the morning and after a first attempt called in the SOS Drain company manager who made great efforts and cleared the blockage - excellent work and would highly recommend them."
 
 
Team:
Lee Mark
 
 
 

Review 6 Jan 2020
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 

 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
CCTV Drain Survey on my house.

"Have used SOS drains through my work and their service is exceptional."
 
 
Team:
Ben
 
 
 

Review 5 Jan 2020
Recommended by customer in LE17

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocking drain for elderly confused lady living alone
 
Cost: £100
 

"The communication between us, her relatives, and the company was excellent"
 
 
 
 

Review 1 Nov 2019
Recommended by customer in DG2
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocking a down pipe on three storey house following flooding in the house.
 
Cost: £150

"Saturday and Sunday
Heavy rain filled a blocked down pipe and water drained into a shower causing flooding which had to be baled. A neighbour's plumber told us about SOS drains ltd and my son phoned to learn that a man finishing work could come to us. He was very pleasant did the work required that Sunday afternoon. We were so relieved! "
 
 
 
 
Team:
Mark Byatt
 
 
 

Review 3 Sep 2019
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clear blocked drain after diagnosis of same.
 
Cost: £108

"Very pleasant and kind. Cleaned area in house where blocked drain had caused server ingress.
Gave me some good advice re-ingress of water and length of time it would take to dry out for which I was most grateful. Cleared up after work done on drain. I highly recommend this firm."
 
 
 
 
Team:
Mark
 
 
 

Review 12 Feb 2019
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Mr.Kaye arrived at house on time and was very polite, informative and professional in his work, I have no hesitation in recommending him to similar jobs. "
 
 
 
 
Team:
Andrew Kaye
 
 
 

Review 5 Feb 2019
Recommended by customer in DG11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clear blocked drain & install land drainage.

"Brilliant job done efficiently & engineers tidy, polite & very helpful. Would most definetly use again & would highly recommend."
 
 
Team:
Andrew & Ben Kaye
 
 
 

Review 20 Dec 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"What can I say? These guys were brilliant , they did face a major problem . It looked a fairly straight forward drain blockage .... but it wasn't !
They persisted ( many times) but thankfully they managed to get the blockage sorted .
They were efficient , courteous ( and insisted on taking off their outdoor shoes every time they came from outside to in)
I would definitely highly recommend this team .

These guys are first class , I would definitely recommend them if you need this service."
 
 
 
 

Review 6 Dec 2018
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contacted the company on Tuesday and they came on Wednesday morning.
 
Cost: £108
 

"Delighted with the prompt response. Had a blocked drain and it was cleared quickly and efficiently. Was a messy and foul procedure but was cleaned and disinfected perfectly. The young man doing the work was pleasant and courteous. Very pleased with this company."
 
 
 
 

Review 31 Jul 2018
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
SOS Drains were contacted and I was surprised to hear they'd attend the same day. They arrived within a couple of hours and quickly and efficiently sorted out the problem. Would recommend this firm.
 
Cost: £90

"Finding a blockage in a domestic drain and flushing it to release the fat accumulation which had caused it."
 
 
 
 
Team:
Andrew Kaye
 
 
 

Review 10 Jul 2018
Recommended by customer in DG6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent & prompt service to clean & unblock drains that had started to overflow.
 
Cost: £264
 

"I found the company via google & called & they were prompt & reassuring about what they were doing. Cannot recommend them too highly - excellent service & delivery"
 
 
Team:
Andy & Fiona
 
 
 

Review 10 Jul 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Locating the source of a blocked downstairs toilet and releasing the blockage and checking the drains further to be sure they were clear.
 
Cost: £216

"Very pleased with their approach to completion of the work."
 
 
 
 
Team:
Ben Kaye
 
 
 

Review 11 Jun 2018
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocking drains on outside of house.
 
Cost: £114

"Friendly workers. No hesitancy in completing the job, very knowledgeable. Very happy with the fast service. Highly recommend."
 
 
 
 
Team:
Stephan Lee Kaye
 
 
 

Review 29 May 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To create a manhole.
 

"The work was done very professionally and both men were very good at their job."
 
 
 
 
Team:
Lee Kaye
 
 
 

Review 16 Apr 2018
Recommended by customer in dg2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
High pressure water jetting for blockage leading to septic tank.
 
Cost: £102
 

"Very happy with this company. Despite living in a rather rural part of Dumfries and Galloway, the engineers were at my address within 2 hours of me phoning the company to report my drain problem. They called beforehand to give me an estimated time of arrival.

I was very pleased with the professional and efficient manner in which the engineers dealt with the issue. There was a block in the drain leading from the house to the septic tank. Quite difficult for them to access but they persevered and dealt with the problem brilliantly.

Very happy with the price and quality of work.

SOS Drains are my go-to company for any future drain and plumbing problems. Thank you very much!"
 
 
 
 
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