Donald Ross Estate Agents Ltd - Lettings

11 Beresford Terrace
Ayr
Ayrshire
KA7 2ER

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Donald Ross Estate Agents Ltd - Lettings 9.7/100
27 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 27 reviews since 2014
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" We're very happy with Donald Ross letting agents :-) We couldn't find tenants for two months with different agency and then we choose Donld Ross and they rented our apartment out within two weeks!...."   more
 
" I have been absolutely delighted with the professionalism of James and all the staff at Donald Ross Ltd as they manage two of my properties and are about to let two more. I would have no hesitation i...."   more
 
" This was my first experience of dealing with Donald Ross Residential Lettings and I am delighted to say that I found them very professional and helpful. From the initial contact with the office to enq...."   more
 
" Very happy with the service provided by Donald Ross. We were first time landlords and everything was explained fully and all questions answered efficiently.All the staff we have dealt with have been m...."   more
 
About Us

Our Lettings Agency opened in August 2012 and is founded on the same successful principles we have employed within property sales, we have invested in the latest management software to ensure our Landlords and tenants get the best possible service and advice that clients have come to expect from us.

Call us now to arrange your free, no obligation rental appraisal!!

Tenants can also be assured of excellent service, with 48 hour references and smooth sign up and move in.

We have quality rental properties available now!!

Our goal is to bring the same successful formula, hands on approach and marketing style to the business setting it apart from our franchised, corporate or PLC competitors.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 70%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 75%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 88%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 87%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Ayr 2
class 3
courteous 2
dealing 2
delighted 4
Donald 10
Excellent 3
extremely 2
finish 2
friendly 4
good 3
happy 4
Having 2
helpful 10
highly 7
James 4
knew 2
landlord 2
landlords 2
let 2
letting 5
Lettings 2
local 3
looking 2
market 4
members 2
myself 2
people 2
pleased 2
pleasure 2
process 6
professional 10
professionalism 3
properties 3
property 7
quick 2
recommend 6
recommended 2
recommending 2
rent 5
rental 5
Residential 2
Ross 11
service 13
team 2
tenants 3
Thank 2
trouble 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Apr 2016
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Duplex apartment in Ayr

"We're very happy with Donald Ross letting agents :-)
We couldn't find tenants for two months with different agency and then we choose Donld Ross and they rented our apartment out within two weeks!!!
Thank you James!"
 
 
Team:
James Gibson
 
 
 

Review 14 Dec 2015
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom semi detached cottage

"I have been absolutely delighted with the professionalism of James and all the staff at Donald Ross Ltd as they manage two of my properties and are about to let two more. I would have no hesitation in recommending their service."
 
 
Team:
James
 
 
 

Review 14 Dec 2015
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One bedroom upper floor flat

"This was my first experience of dealing with Donald Ross Residential Lettings and I am delighted to say that I found them very professional and helpful. From the initial contact with the office to enquire about a Find a Tenant service the response was very prompt and productive. James was exceptionally helpful and had a good feel for the current rental market. There was no delay in the process and I felt that it was due to their professionalism that the whole transaction was concluded so satisfactorily."
 
 
Team:
James, Stephanie, Michelle
 
 
 

Review 10 Nov 2015
Recommended by customer in KA5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom detached bungalow in Mauchline

"Very happy with the service provided by Donald Ross. We were first time landlords and everything was explained fully and all questions answered efficiently.All the staff we have dealt with have been most helpful and friendly and we have no hesitation in recommending this firm to others."
 
 
Team:
James and Stephanie
 
 
 

Review 9 Nov 2015
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Detached bungalow in a rural location. ( 2 bed with garden). Near Troon.

"I have this firm before and would use the firm again. I believe that they have a good understanding of the local market and the rents that are achievable in this year.

One improvement would be that they should work on improving the continuity of who provides the information that is provided to the landlord after viewings, as i often dealt with several people in the office and sometimes i didn't get any feedback after a viewings. Other than that I am very happy with the service."
 
 
Team:
James, Michelle and Stephanie
 
 
 

Review 6 Nov 2015
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Semi-detached, traditional four bedroom

"Very professional service and everything went - and is going - very smoothly"
 
 
Team:
James
 
 
 

Review 19 Oct 2015
Recommended by customer in Ka3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Ground floor flat , in a quiet residential street

"I would highly recommend Donald Ross as a letting agency .
They were very helpful in every aspect of setting up the rental of my flat.
I would recommend them to anyone I knew who was in a position to rent out there property ."
 
 
Team:
James Gibson, Stephenie Marshall
 
 
 

Review 19 Oct 2015
Recommended by customer in ka8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
5 bedroom detached property in Ayr.

"First time using Donald Ross and was Delighted with the professionalism from all Staff involved with the rental of my property."
 
 
Team:
James Gibson
 
 
 

Review 18 Oct 2015
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Semi detached character cottage in small village.

"This is the second property I have let with Donald Ross Ltd. Having previously dealt with a less than satisfactory letting agent I have found dealing with the staff at Donald Ross an absolute pleasure. The staff are enthusiastic, highly qualified and hugely knowledgeable about the local market. *****"
 
 
Team:
James
 
 
 

Review 18 Oct 2015
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Detached villa Ayr

"I found all members of staff professional & helpful from start to finish. They always kept to time scales. I always receive monthly statements & was happy to pay for rent on time scheme."
 
 
Team:
James & Michelle
 
 
 

Review 2 Jun 2015
Recommended by customer in KA19
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Detached farmhouse

"Doanld Ross are our letting agents for two properties. They have been more responsive and helpful than other letting agencies based in Ayr that we have used, including Galbraiths."
 
 
Team:
Deborah, Michelle, Stephenie
 
 
 

Review 3 May 2015
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom apartment with harbour view

"I would recommend (& have done) to other people wanting to rent out their property. Each member of the staff I have dealt with have been very professional, courteous and extremely helpful in every way. Nothing was too much trouble"
 
 
Team:
James & Michelle
 
 
 

Review 2 May 2015
Recommended by customer in ka7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bed Semi, Ayr

"First class service. Thank you!"
 
 
Team:
James and Michelle
 
 
 

Review 1 May 2015
Recommended by customer in Ka7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed refurbished bungalow

"I have found the firm professional and helpful. They know the rental market and came highly recommended to me. I would recommend them to anyone looking to rent a property"
 
 
Team:
James and stephanie
 
 
 

Review 1 May 2015
Recommended by customer in PA3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
modern flat Ayr town centre

"Friendly local letting agents

We have used regularly for our local ayr residential letting needs to improve attention to sourcing and finding suitable tenants and having thee signed up and into properties more swiftly for landlords financial advantage"
 
 
Team:
deborah and james
 
 
 

Review 1 May 2015
Recommended by customer in ka 4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Ayrshire

"First class service"
 
 
Team:
Michelle James Stephanie
 
 
 

Review 30 Apr 2015
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed semi villa in Ayr.

"Very pleased with the way the entire process was conducted. All members of staff were highly professional and courteous at all times. They responded immediately to any requests or queries we had."
 
 

Larghill Lane Front Photo
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We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
James and Michelle
 
 
 

Review 30 Apr 2015
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed flat

"Excellent service"
 
 
Team:
James
 
 
 

Review 30 Apr 2015
Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
5 Bedroom detached villa

"Excellent service throughout the process, kept myself up to date at all times and very friendly and professional approach. Would definitely recommend this company to others."
 
 
Team:
James & Deborah
 
 
 

Review 14 Apr 2015
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom mid terrace villa

"very professional and quick service.
Good ongoing communications."
 
 
Team:
James and Michelle
 
 
 
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