John Payne (Lee) Ltd

119 Burnt Ash Road, Lee
London

SE12 8RA

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating John Payne (Lee) Ltd 9.5/100
88 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 88 reviews since 2008
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Chris and his team were extremely helpful and supportive in helping me sell my house in a very short space of time."   more
 
" Was very happy with the service provided under very difficult personal circumstances.Thankyou"   more
 
" Had to comment on the dynamism of people sharing prices. Perhaps young staff need a bit more friendly and professionalism of appointment booking not always “spot on”."   more
 
" We were very happy with the service provided by John Payne. Much more personable than other estate agents we had dealings with."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 73%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 70%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 98%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 98%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 69%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 76%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 81%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 3
acted 4
advertised 2
advice 3
advised 2
available 2
best 4
better 2
branch 2
buy 4
buyer 5
buyers 2
calm 2
chased 2
chose 2
Chris 3
Claire 3
clear 2
communication 2
contact 2
couldn’t 2
delays 2
developments 2
difficult 4
efficient 7
estate 10
Excellent 12
extremely 4
friendly 17
good 18
happy 7
Helped 5
helpful 23
informed 11
J 5
John 20
Lee 4
offer 6
Payne 19
process 8
professional 14
property 7
recommend 9
sale 8
sell 6
service 19
supportive 5
team 5
viewing 4
viewings 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Oct 2016
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed garden flat Hither green London.
 
 
 
Team:
Claire
 
 
 

Review 29 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sold: 3 bed Edwardian terraced house in lee. Bought: 4-bed house in Blackheath, 1950s.
 
 
 
Team:
Chris Richard
 
 
 

Review 3 Jun 2016
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached 1960s property with large south facing garden in close proximity to station and good schools in SE London.
 

"Chris and his team were extremely helpful and supportive in helping me sell my house in a very short space of time."
 
 
 
 
 
 

Review 9 May 2016
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 50's house.
 

"Was very happy with the service provided under very difficult personal circumstances.Thankyou"
 
 
 
 
Team:
Chris
 
 
 

Review 25 Apr 2016
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bed house, new kitchen, bathroom and conservatory. Well shaded south facing garden. Close to station and local shops. Lee, SE12.
 
 
 
Team:
Chris
 
 
 

Review 4 Feb 2016
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bed terraced Victorian.
 

"Had to comment on the dynamism of people sharing prices. Perhaps young staff need a bit more friendly and professionalism of appointment booking not always “spot on”."
 
 
 
 
 
 

Review 28 Nov 2015
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 storey Victorian property, 5 bed house. Located near green London.
 

"We were very happy with the service provided by John Payne. Much more personable than other estate agents we had dealings with."
 
 
 
 
 
 

Review 23 Mar 2015
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid century town house, Lee
 

"Will at John Payne was friendly, professional and helpful, very good to deal with."
 
 
 
 
 
 

Review 9 Feb 2015
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroomed semi detached, 1 bathroom, 2 x lounge, big garden. Sale price £725,000.
 

"We were given a price range and John Payne advised to lower and we choose the higher end to start with. In the event, J P held an open day and the house sold for £95k more than advertised. The buyer did not have the full deposit. We only found out the day before completion. This in my opinion was a major error that should have been notified earlier."
 
 
 
 
 
 

Review 29 Dec 2014
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house, Edwardian in South East London.
 

"Excellent, very helpful, kept us informed."
 
 
 
 
 
 

Review 29 Dec 2014
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern detached property.
 

"The service, care and attention was exceptional. I was updated regularly & despite several delays on all sides. The transaction was completed to my absolute satisfaction. Thank you to all the staff."
 
 
 
 
 
 

Review 17 Aug 2014
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace in suburbs of London
 

"Exemplary, efficient and friendly service. A stress free sale."
 
 
 
 
 
 

Review 12 Apr 2014
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
6 bedroom semi with extensive off street parking.
 

"Reasonably well managed and executed."
 
 
 
 
 
 

Review 4 Mar 2014
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
SE London, basement flat, Victorian conversion, fireplace & high ceilings. Off street parking & garden.
 

"Very honest about the condition of the flat i.e. pointing out damp on first viewing. Helped arrange 2nd viewing & liaised with seller effectively. I felt they always had our best interests at heart."
 
 
 
 
 
 

Review 20 Feb 2014
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi detached house built around 1927 in need of modernization, near to b/r station, Docklands light railway, buses, Lewisham shopping centre, parks, schools, library, local shops and amenities.
 

"John Payne acted to the highest standard throughout, everything explain in detail and every member of staff were only too willing to help. If there were any questions that we need from the buyers of our property they were quick to find out and provide the answer. They were at all times polite, kind and efficient. John Payne have a very good knowledge of the local market in which they operate and priced and marketed the property to our best advantage. Would recommend them to anyone wishing to buy or sell their property."
 
 
 
 
 
 

Review 10 Feb 2014
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1920’s semi in S E London. 3 beds.
 
 
 
 
 

Review 9 Feb 2014
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat ex-local authority, now housing association – sought after location which is going up.
 

"They were helpful, always answered the phone. They leased quite a lot with the vendor & the solicitors to get the sale through as quickly as possible without being too pushy i.e. they got it right."
 
 
 
 
 
 

Review 20 Jan 2014
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Unmodernised Victorian terraced house.
 

"Good, professional. Managed vendor expectations appropriately over Christmas as delays occurred."
 
 
 
 
 
 

Review 20 Jan 2014
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end terrace house in SE13, in need of work.
 

"Claire Pay was pleasant and straight forward to deal with – a big improvement on other estate agents we’ve dealt with."
 
 
 
 
 
 

Review 8 Jan 2014
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
First floor apartment of a 2-story building, within a private estate of similar apartments. It is situated on the outskirts of London, within easy reach of the centre.
 

"The service given to us by “John Payne”, agent, was very efficient and carried out any instructions, from us, well."
 
 
 
 
 
 
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