Reeds Rains Estate Agents - Sales

798 Ormskirk Road, Pemberton
Pemberton
Wigan
WN5 8AP

Estate Agents

Listed under:  Estate Agents
33% recommended   Rating 6.2/10
3 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
6.2 /10 Overall Rating 6.2/10
Based on 3 reviews since 2014
 
 
 
Professional 6/10 Professional Rating 6.0
The firm acted professionally at all times

 
Knowledgeable 7.3/10 Knowledgeable Rating 7.3
The firm showed a good knowledge of local market conditions

 
Friendly 5/10 Friendly Rating 5.0
The staff are friendly and give clear and helpful information

 
Helpful 6.3/10 Helpful Rating 6.3
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Terrible service and would always try to avoid Reeds Rains in the future. Sales negotiator(SN) was difficult to get hold of, usually "just nipped out". Had a difficult buying experience due to info no...."   more
 
" I had used the same estate agent 12 years ago who we're very efficient. So thought I would use them again on previous experience, however will not use them again I have also informed my friends and w...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 50%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 50%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 50%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 0%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 31 May 2014
Recommended by customer in WN5
 My Age: 60 - 69 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached.
 
Cost: £1000
 
 
 
 


Review 29 May 2014
Not Recommended by customer in WN5
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached Wigan
 
Cost: £105000
 

"Terrible service and would always try to avoid Reeds Rains in the future. Sales negotiator(SN) was difficult to get hold of, usually "just nipped out". Had a difficult buying experience due to info not being sent to our solicitor/wrong info being sent and SN did not help this situation by telling us everything was ok on numerous occasions even advising we were ready to complete to then receive a call from our solicitor that many items were still outstanding. If SN hadn't lied we could have pushed for results sooner instead of believing that all was ok and waiting even longer for confirmation. It took our solicitor on our behalf to set a date for pulling out of the sale to move it along and still SN tried to advise us on things that she had no right to do such as telling us we didn't need a completion certificate for an extension which was not her place to do so. Thankfully we had an excellent solicitor to protect our interest. On the day of completion the sale was completed by 12noon but we agreed with SN that the seller could have until 3pm and we would collect the keys from the office. When we arrived no keys were available and our (SN) herself was waiting by her desk with her coat on ready to finish for the day. Another member of staff told us to just go and collect them from the house (obviously nobody within reeds rains could be bothered at this stage as the sale was completed). Sales negotiator then left us in the office with no keys and went home even though all this had been arranged with her. All in all, very unprofessional, very bad customer service and certainly no customer care. My parents have recently put their house up for sale and deliberately avoided Reeds Rains.

"
 
 
Team:
Vicky was our sales negotiator.. please do not say thanks on our behalf....terrible service.
 
 
 


Review 22 May 2014
Not Recommended by customer in WN1
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 2/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached located in hawkley hall wigan
 
Cost: £117000
 

"I had used the same estate agent 12 years ago who we're very efficient. So thought I would use them again on previous experience, however will not use them again I have also informed my friends and work colleagues who have gone with other estate agents and I will continue to do this. After advice of the agent went for the extra package 250 to have professional photos and a larger ad in the paper, no ad was put in for 4 weeks then told it was a slight "miss ap". No negotiation with photos as promised which didn't all do the property justice. No continuity amongst colleagues or update of viewings and offers I always had to call days after viewings. Notified office that we would be away, however booked 2 viewings in, as they knocked on the door and spoke to my adult children who had to apologise only one of those viewers returned. When I spoke to a member of staff they declined anyone had been booked in. So spoke to another member of staff who confirmed they were booked in by error. Felt staff lacked communication skill, no continuity at all, blatantly lied when you only want honesty. One lady even put the phone down on me. Will definately not use them again hope this information is passed on to the estate agents."
 
 
Team:
Gavin, lee, Vicky, maureen
 
 
 

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