Kevin Pirie & Son

3/4 The Fruitmarket, East Dock Street
Dundee
Angus
DD1 3JN

Garage Services

Listed under:  Garage Services / Car Servicing
100% recommended   Rating Kevin Pirie & Son 9.8/100
28 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 28 reviews since 2007
 
 
 
Servicing 9.8/10 Servicing Rating 9.8
The vehicle runs reliably between services, given its age and mileage

 
Repairs 9.8/10 Repairs Rating 9.8
The garage identifies faults and corrects them successfully

 
Advice 10/10 Advice Rating 10.0
The staff are friendly and give clear and helpful information

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Paul and his team are fantastic. There were many twists and turns with investigating the problem with the Honda and can't thank Paul enough for his dedication and perseverance in resolving the problem...."   more
 
" Main dealer garage had car for a week unable to trace fault. Charged 320 and wanted to charge a further 1500 without guarantee of clearing the fault! Car taken to Piries, where fault found strength...."   more
 
" Item 1 Above followed upon good diagnostic work on an intermittent but persisting fault. Pirie's were very helpful and communicated well. Item 2 Above followed upon my request to investigate what se...."   more
 
" Top service as always, cannot fault them. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 95%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 95%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 96%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 83%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 90%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Car 6
communication 2
customer 2
definitely 2
diagnostic 2
electrician 2
excellent 5
explained 3
fantastic 2
fault 4
fine 2
friendly 5
garage 3
good 5
Great 2
happy 2
helpful 6
highly 3
Paul 3
Piries 2
pleasant 2
polite 2
problem 4
quickly 2
Really 2
Reasonable 2
recommend 3
second 2
service 11
sought 2
wanted 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Aug 2020
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
EML/cylinder 3 mistire

Diagnosis of problem

Sourcing of parts

Replacement of parts

Road testing.
 
Cost: £575

"Paul and his team are fantastic. There were many twists and turns with investigating the problem with the Honda and can't thank Paul enough for his dedication and perseverance in resolving the problem. I can highly recommend Kevin Pirie and son if you want excellent customer service and superb attention to what needs doing and follow through support."
 
 
 
 
Team:
Paul Piric
 
 
 


Review 20 Feb 2020
Recommended by customer in KY10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Intermittent starting fault diagnostic test fuel pressure intermittent.
 
Cost: £244

"Main dealer garage had car for a week unable to trace fault. Charged 320 and wanted to charge a further 1500 without guarantee of clearing the fault!
Car taken to Piries, where fault found strength away. changed pipe, pipe replaced fault cleared cost 244.
Pirie's approach, communication and expertise second to none excellent company highly recommended. "
 
 
 
 
Team:
Paul Ewan
 
 
 


Review 4 Sep 2019
Recommended by customer in DD6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Replacement of an engine management component (supplied by me) 45
2. Replacement of damaged rear brake dish and adjustment of handbrake cable 168.27
 
Cost: £213

"Item 1 Above followed upon good diagnostic work on an intermittent but persisting fault. Pirie's were very helpful and communicated well.
Item 2 Above followed upon my request to investigate what seemed to be a defective handbrake cable or linkage. The emergent work was fully explained to me and Pirie's invoice came in below the quote by a few pounds.
Pirie's have previously carried out electrical work on our motor home quickly and efficiently. To our complete satisfaction. There may be cheaper places but they are unlikely to be better. "
 
 
 
 
 
 


Review 17 May 2019
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT and service on Audi A4
 
Cost: £307

"Top service as always, cannot fault them. "
 
 
 
 
Team:
Paul Ewan
 
 
 


Review 20 Mar 2019
Recommended by customer in KY15
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnose Fault relating to air-bag warning light flashing constantly source and fit replacement part.
 
Cost: £186

"Very helpful and very friendly. They did exactly what they said would do and went out of their way to reduce costs where possible."
 
 
 
 
 
 


Review 11 Dec 2018
Recommended by customer in DD4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out diagnostics then replace dash cluster.
 
Cost: £220

"Fantastic Service!.
Good communication and polite. Explained options well and sought permission before carrying on work. Saved me about 700 on a new part by sourcing second hand and collecting part in his own time. Car working fine now. Very happy with diagnostic, repair and customer service - will use again. "
 
 
 
 
Team:
Paul
 
 
 


Review 8 Aug 2018
Recommended by customer in DD5
 My Age: 30 - 39 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mot and service Mot repairs.
 
Cost: £243

"Excellent service and pricing great location, handy. "
 
 
 
 
Team:
Kevin Pirie
 
 
 


Review 22 Jan 2018
Recommended by customer in EH10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced a faulty thermostat.
 
Cost: £170

"They were brilliant.They quickly fitted me in at no notice on a busy Monday. They.They advised me about the costs and had completed the job in a couple of hours.I could not have been happier with the service."
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in DD6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Key fob not working. Carried re-configuration on new key at our address to get car working.
 
Cost: £150

"Really friendly, explained everything and came to our home to fix the problem.
Would highly recommend to other people and go back with any other issues."
 
 
 
 
 
 


Review 20 Oct 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 8/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trace fault for vehicle not starting.
 
Cost: £135

"Whilst no fault could be identified (other than battery replacement) they were sympathetic in the bill compared to the actual hours spent on the car. Philip kept me updated throughout."
 
 
 
 
 
 


Review 19 Oct 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New wiring harness.

 
Cost: £186

"Everything seems fine. Paul said the job was definitely needing done.
"
 
 
 
 
Team:
Paul
 
 
 


Review 18 Nov 2015
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
 
 
 
 


Review 13 Nov 2015
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to broken wiring in front of side light area.
 
Cost: £103

"The staff were very helpful and went out of their way to complete work while I wanted as Id agreed this as to leave car and come back was too much trouble. The electrician worked into his lunch time to complete the work."
 
 
 
 
 
 


Review 11 Oct 2013
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provide pin code for locked radio.
 

"Very friendly and helpful. Fixed problem next day. Really good price too, less than half what the dealership would charge. Would definitely recommend this garage."
 
 
 
 
 
 


Review 23 Sep 2013
Recommended by customer
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tracing & rectifying electrical fault.
 
 
 
 
 


Review 29 Jul 2013
Recommended by customer in PE28
 
 
Satisfaction Ratings
 
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Audi A6 electrical faults flooded footnell caused fault.
 
Cost: £81

"I had to get back to London same day & electrician was very good & kept me in touch did enough to make vehicle operate safely. Pleasant receptionist. Very impressed."
 
 
 
 
 
 


Review 24 Jul 2013
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thermostat housing replacement.
 

"Good com from garage and pull out all the stop to get car back on the road for holiday."
 
 
 
 
 
 


Review 2 Apr 2012
Recommended by customer in PH11
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electrical repair work and connect 12 pin socket.
 
Cost: £250

"Very helpful. Will use again."
 
 
 
 
 
 


Review 20 Aug 2008
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £512

"Great service and work excellent!"
 
 
 
 
 
 


Review 10 May 2008
Recommended by customer in DD6
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service for vintage SL both MOT's.
 

"Always well done and so far I have never ever had a problem, although I know if I did have a problem it would be dealt with right away.

"
 
 
 
 
 
 

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