Pilot Garage Tayside

6 Miln Street
Dundee
Angus
DD1 5BZ

Garage Services

Listed under:  Garage Services / Car Servicing
100% recommended   Rating Pilot Garage Tayside 9.7/100
17 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 17 reviews since 2014
 
 
 
Servicing 9.5/10 Servicing Rating 9.5
The vehicle runs reliably between services, given its age and mileage

 
Repairs 9.7/10 Repairs Rating 9.7
The garage identifies faults and corrects them successfully

 
Advice 9.8/10 Advice Rating 9.8
The staff are friendly and give clear and helpful information

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great service Great guys Did not make me feel like a stupid female and did not rip me off."   more
 
" Great service and quick."   more
 
" Well experienced on time delivery will recommend."   more
 
" Absolutely fantastic company will go above and beyond requirements. Example, I booked car in Alas my mum was on her death bed. So to ensure I was back home as quickly as possible. Ben called the siste...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 100%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 100%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 100%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 100%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advised 3
car 2
Friendly 3
garage 5
good 4
Great 3
happy 2
quick 2
ready 2
reasonable 3
recommend 4
service 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 31 Oct 2018
Recommended by customer in DD6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT.
 

"Great service and quick."
 
 
 
 
 
 


Review 31 Oct 2018
Recommended by customer in DD6
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electrical work.
MOT
 

"Great service
Great guys
Did not make me feel like a stupid female and did not rip me off."
 
 
 
 
 
 


Review 26 Feb 2018
Recommended by customer in DD1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Well experienced on time delivery will recommend."
 
 
 
 
 
 


Review 7 Apr 2017
Recommended by customer in DD8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ball joint.
Timing belt.
Adjust hand brake.
Water pump.
 
Cost: £230

"Absolutely fantastic company will go above and beyond requirements. Example, I booked car in Alas my mum was on her death bed. So to ensure I was back home as quickly as possible. Ben called the sister garage "Pilot" and got work carried out immediately."
 
 
 
 
 
 


Review 8 Mar 2016
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full service on my wifeís car. Mot on my own car.
 

"Always great service from Dennis and his team. Kept informed about what was needed and the cost. Cars ready on time. itís almost a pleasure to hand the money over. Would recommend this garage to everyone."
 
 
 
 
 
 


Review 2 Oct 2015
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carried out full service and repaired out leak.
 
Cost: £155

"All work complete well and on time. Cost was as per advised."
 
 
 
 
 
 


Review 21 Aug 2014
Recommended by customer in DD2
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Accident damage repair, plus painting. Service.
 
Cost: £300

"Very good job carried out. All within the advised time. Price very reasonable."
 
 
 
 
 
 


Review 5 Jun 2014
Recommended by customer in DD4
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full service & MOT.
 
Cost: £138

"Friendly, helpful service happy with work done."
 
 
 
 
 
 


Review 2 Jun 2014
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT & repairs.
 
Cost: £250

"Very good service and friendliness of staff."
 
 
 
 
 
 


Review 29 May 2014
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New break pads & discs.
 
Cost: £200

"Work well done and promt."
 
 
 
 
 
 


Review 29 May 2014
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT.
 
Cost: £40

"Good reliable service."
 
 
 
 
 
 


Review 29 May 2014
Recommended by customer in DD2
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual servicing. Running repairs.
 
Cost: £200

"Clean and tidy garage. Friendly staff. Reasonable prices. Quick turn round car ready as advised."
 
 
 
 
 
 


Review 29 May 2014
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New spring fitted.
 
Cost: £80

"Satisfied with work carried out."
 
 
 
 
 
 


Review 27 May 2014
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 7/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have had my car serviced and also MOT. Timing belt replaced.
 

"Very happy with service and cost."
 
 
 
 
 
 


Review 24 May 2014
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 Apr 2014
Recommended by customer in PH14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT.
 
Cost: £40

"I have used the services of this garage for many years and have no cause to complain. They have always been open and honest and the workmanship has been of excellent standard. I always recommend this garage to family and friends."
 
 
 
 
 
 


Review 17 Apr 2014
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oil & filter change weld exhaust.
 
Cost: £84

"Friendly, efficient staff & professional level of service. I would definitely recommend pilot garage, where I have received good quality service at a reasonable cost."
 
 
 
 
 
 

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