A Steven Transport & City Garden Service Ltd

218 Northumberland Street
Norwich
Norfolk
NR2 4EE

Gardening Services

Listed under:  Gardeners / Gardening / Garden Maintenance, Landscapers / Landscaping, Turfing
99% recommended   Rating 9.6/10
238 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 238 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional
 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Very good service and workmanship. "   more
 
" Professional job, team was very friendly and tidy. Access required via a neighbours property and they were very considerate and cleaned up after themselves. Would recommend to anyone requiring similar...."   more
 
" All the men were pleasant, professional and straight. The work was completed in one day - as promised everything was left clean and tidy. I was given good advise on maintaining the new lawn. It l...."   more
 
" I was very pleased with the job. They worked hard and quickly 'at a trot', offered general lawn care advice. Helpful and good communication. Looked smart in their 'uniform' - polo shirts. "   more
 
About Us

Having been established for over 40 years we take pride in the work we carry out, don’t just take our word for it, read our customer reviews at referenceline.
We have full insurance and all our staff are CRB checked. We will be happy to visit you to discuss your detailed requirements and provide an estimate for the work to be carried out.
Let us turn your dream garden into reality, transforming an overgrown patch into a turfed area to give you a lawn to be proud of, creating a green oasis which can soon become your pride and joy or just helping to make your garden more manageable. We are also licenced waste carriers, so you can be assured that any waste is disposed of at a licenced tip.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 58%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 6
agreed 6
Andrew 6
Arrived 5
care 8
class 6
clean 13
cleaned 6
cleared 6
communication 8
Courteous 6
definitely 11
Delighted 5
efficient 18
efficiently 6
Excellent 46
expected 5
explained 6
extremely 6
finish 9
Finished 5
friendly 34
Garden 20
good 51
great 17
guys 5
happy 14
hard 13
Helpful 13
highly 10
knowledgeable 5
laid 10
lawn 24
looks 8
Lovely 6
mess 7
money 5
nice 7
pleased 35
polite 16
Professional 26
quality 13
quickly 10
recommend 34
satisfied 10
service 30
standard 12
team 15
tidy 29
turf 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Oct 2019
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 

Review 18 Oct 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £522

"Very good service and workmanship. "
 
 
 
 
 
 

Review 13 Sep 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and dispose of large amount of ivy from a double garage.
 
Cost: £800

"Professional job, team was very friendly and tidy. Access required via a neighbours property and they were very considerate and cleaned up after themselves. Would recommend to anyone requiring similar work. "
 
 
 
 
 
 

Review 27 Aug 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reparing part of a lawn.
Remove old grass
Build up soil level
Lay new turves.
 
Cost: £570

"All the men were pleasant, professional and straight.
The work was completed in one day - as promised everything was left clean and tidy.
I was given good advise on maintaining the new lawn.
It looks great!"
 
 
 
 
 
 

Review 14 Jun 2019
Recommended by customer in NR14
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To level area for rear garden lawn and lay turf.
 

"Very pleased with the new lawn, the team were knowledgeable and made sure (with Gaflet) that we knew how to care for our new lawn would definitely recommend the company to others. "
 
 
 
 
 
 

Review 14 Jun 2019
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed existing lawn and disposed of it.
Leveled ground and added more topsoil.
Added sleepers
 
Cost: £1000

"I was very pleased with the job. They worked hard and quickly 'at a trot', offered general lawn care advice. Helpful and good communication. Looked smart in their 'uniform' - polo shirts. "
 
 
 
 
 
 

Review 30 May 2019
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front lawn.
 
Cost: £408

"Very professional service from start to finish. "
 
 
 
 
 
 

Review 23 May 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning up all leaves back and front gardens and drive way. Remove all leaves undo bushes in back garden. Cutting grass areas. To carting away all arising to licences tip.
 
Cost: £240

"Excellent job done. Garden left clean and very tidy. "
 
 
 
 
 
 

Review 20 May 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New lawn laid.
 
Cost: £270

"Very impressed would have no problem in recommending them. "
 
 
 
 
 
 

Review 13 May 2019
Recommended by customer in NR3
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prepare garden for turfing. Rake out and level off. Apply rooting granules. Supply and lay turf and firming down.
 
Cost: £240

"Very pleased with the work and Mr.Steven and his colleague were very efficient and friendly and offered advise and a leaflet on after care. Lovely lawn. "
 
 
 
 
 
 

Review 9 May 2019
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
35m² turfing
Lift old turf
Rotavate and levek
Lay and tamp down
Pre-weed treatment
Root treatment
 
Cost: £636

"Good service
Worked to the agreed schedule
very clean and tidy work
"
 
 
 
 
 
 

Review 8 May 2019
Recommended by customer in NR1
 My Age: 60 - 69 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Turf to rear garden
Clearing raised beds front and rear garden
 
Cost: £320

"Excellent Job!"
 
 
 
 
Team:
Andrew
 
 
 

Review 29 Apr 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New lawn.
 
Cost: £810

"Very helpful, and a job well done. "
 
 
 
 
 
 

Review 25 Apr 2019
Recommended by customer in NR4
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laying a new lawn
Remove existing turf, rotovatory and preparing area, supply and lay turf.
 
Cost: £660

"Very pleased with the work kept us informed when the work was expected to start very efficient and area around lawn left very clean and tidy. Would thoroughly recommend the company to other areas."
 
 
 
 
 
 

Review 18 Apr 2019
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear and prepare a large area of garden for new turf. Delivering and laying turf. Instructing on after care.
 

"Courteous and fast service. Job completed very quickly and to an excellent standard turf used was of a high quality. Staff, friendly and knowledgeable "
 
 
 
 
Team:
Andrew Stevens
 
 
 

Review 12 Apr 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden turfed.
 

"Very pleased with finish.
Would highly recommend. "
 
 
 
 
 
 

Review 14 Jan 2019
Recommended by customer in Nr13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing old turf. Rotivating the ground then putting top soil down and levelling.

"After speaking to Andrew on the phone he came to see me to price the work. Such a nice man and explained everything that was needed to be done. The work was carried out very quickly by 3 delightful chaps. No mess at all and everything cleared very efficiently. They even made the time to make a fuss of my dog. The turf was then laid again very quickly and absolutely no mess again. They even offered to wash the patio even though it was quite clean as they had covered it. I would recommend this company to anyone and would have no hesitation in using them again if ever I needed to. Many thanks from Tina and John."
 
 
Team:
Andrew. Matt. Jason. John and Lewis.
 
 
 

Review 3 Jan 2019
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparing, supplying and laying purpose grown turf in our back garden
 
Cost: £606

"Very planed with the whole experience from start to finish."
 
 
 
 
 
 

Review 4 Dec 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laying turf incl soil preparation.
 
Cost: £510

"Delighted with work and service. "
 
 
 
 
 
 

Review 16 Nov 2018
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1000
 
 
 
 
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