TEST FIRM ONLY - Home Support

Municipal Chambers, Buccleugh Street
Dumfries
Dumfries & Galloway
DG1 2AD

Home Care

Listed under:  Home Care - Cleaning / Housework
100% recommended   Rating TEST FIRM ONLY - Home Support 7.9/100
2 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
7.9 /10 Overall Rating 7.9/10
Based on 2 reviews since 2015
 
 
 
Safe 8.5/10 Safe Rating 8.5
I feel that I am in safe hands

 
Caring 8.5/10 Caring Rating 8.5
I am treated with kindness, compassion, dignity and respect

 
Responsive 8.5/10 Responsive Rating 8.5
The service is organised to meet my needs

 
Effective 8.5/10 Effective Rating 8.5
The care improves the quality of my life

 
Value 5.5/10 Value Rating 5.5
The service offers value for money

 
 
 
Recent Reviews 
 
" ANOTHER REVIEW"   more
 
" This is the space where customers can leave their comments about the service provided."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 50%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 50%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 50%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 0%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 50%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

comments 1
customers 1
leave 1
REVIEW 1
service 1
space 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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1

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Review 20 Jul 2015
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 7/10
I feel that I am in safe hands
Caring 8/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 5/10
The service offers value for money
Show All
 
 
Customer Review
 
Second explanation
 

"ANOTHER REVIEW"
 
 
 
 
Team:
Nigel
 
 
 


Review 20 Jul 2015
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 8/10
The service is organised to meet my needs
Effective 7/10
The care improves the quality of my life
Value 6/10
The service offers value for money
Show All
 
 
Customer Review
 
My carers visit me twice a day to bring me food, help me dress and undress and do the cleaning
 

"This is the space where customers can leave their comments about the service provided."
 
 
 
 
Team:
Mark David
 
 
 

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