Think Energy Ltd

Unit 7, 10 South Douglas Street
Clydebank

G81 1PD

Insulation

Listed under:  Cavity Insulation, Loft Insulation, Underfloor Insulation
100% recommended   Rating 9.9/10
20 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 20 reviews since 2019
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very quick and clean job. "   more
 
" Friendly and cheerful workers good job done no mess. "   more
 
" Work not checked as I have trouble getting under the house. "   more
 
" Workmen were very efficient and tidy quiet and thorough. With their work. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
cheerful 2
clean 4
Friendly 6
good 3
Great 2
helpful 4
mess 3
problem 2
professional 2
quick 2
quickly 2
recommend 2
team 2
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
Sort:        

1

Budget:  


Review 25 Jul 2019
Recommended by customer in EH52
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Underfloor insulation.
 

"Very quick and clean job. "
 
 
 
 
 
 


Review 25 Jul 2019
Recommended by customer in G52
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Under floor insulation.
 

"Workmen were very efficient and tidy quiet and thorough. With their work. "
 
 
 
 
 
 


Review 25 Jul 2019
Recommended by customer in G52
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
N/A
 

"Friendly and cheerful workers good job done no mess. "
 
 
 
 
 
 


Review 25 Jul 2019
Recommended by customer in ML10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Underfloor insulation.
 

"Work not checked as I have trouble getting under the house. "
 
 
 
 
 
 


Review 16 Jul 2019
Recommended by customer in G77
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Marc Goram
 
 
 


Review 15 Jul 2019
Recommended by customer in ML8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Loft insulation.
 

"The work was done very well thanks. "
 
 
 
 
Team:
Mark Gordon Steven
 
 
 


Review 8 Jul 2019
Recommended by customer in G76
 My Age: 30 - 39 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Underfloor insulation.
 

"Great worker, helpful and friendly. Very prompt. "
 
 
 
 
 
 


Review 8 Jul 2019
Recommended by customer in G64
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Staff were very friendly, pleasant and helpful. Would recommend company to others. "
 
 
 
 
Team:
Marc Gordan
 
 
 


Review 8 Jul 2019
Recommended by customer in G72
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 8 Jul 2019
Recommended by customer in G66
 My Age: 70 + 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Under floor insulation.
 

"Every thing went well. "
 
 
 
 
Team:
Arc Gordan
 
 
 


Review 8 Jul 2019
Recommended by customer in ML11
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Underfloor thermal insulation for entire house.
 

"Very hard working team, very pleased with the Isover product, very happy home owner. "
 
 
 
 
Team:
Marc Gordon Stephen
 
 
 


Review 4 Jul 2019
Recommended by customer in ML3
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Loft insulation (Gov.Funded)
 

"The team arrived early as previous client was cancelled. They were very professional and worked quickly and very well together. They didn't leave any mess but the power to an upstairs T.V was disconnected. This was only discovered once the team had left. We had to employ a TV engineer to fix the problem. "
 
 
 
 
Team:
Marc Archer
 
 
   Business Reply:

HI MRS M

APOLOGIES ON THE ISSUE WITH YOUR TV, WE WEREN'T MADE AWARE OF THIS ISSUE. IF YOU WOULD LIKE TO CONTACT THE OFFICE WE WOULD BE HAPPY TO ARRANGE A FORM OF REIMBURSEMENT.
KIND REGARDS
THINK ENERGY LTD
 


Review 20 Jun 2019
Recommended by customer in G66
 My Age: 70 + 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
Team:
Mark Archer
 
 
 


Review 12 Jun 2019
Recommended by customer in G52
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
 
 


Review 12 Jun 2019
Recommended by customer in F53
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Work was very good and very efficient.
 

"Kieran was very helpful and friendly great work. "
 
 
 
 
Team:
Kieran Mooney
 
 
 


Review 12 Jun 2019
Recommended by customer in G52
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 12 Jun 2019
Recommended by customer in G52
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing underfloor insulation.
 

"Cheerful, timely and clean. "
 
 
 
 
 
 


Review 12 Jun 2019
Recommended by customer in EH30
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Good job
Friendly works
Clean and tidy. "
 
 
 
 
Team:
Kieran Mooney Gordon Robertson
 
 
 


Review 3 Jun 2019
Recommended by customer in G81
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extracting old insulation and replacing with silver beads.

"This company are very knowledgeable about insulation and explained everything to me in laymanís terms so I understood exactly what was going to happen and why. Everyone I spoke to were friendly and helpful.
I admit I wasnít sure the change in insulation would work as well as they said but I went ahead anyway and boy am I glad I did! The house is not only warm and cosier on chilly days but stays cooler in the hot days which really surprised me. No more closing doors to keep the heat in certain rooms. The whole house feels better.

As with any work there is always a certain amount of mess but the boys made a very good job of cleaning up when finished. They were respectful of my home and garden.

The boys arrived on time and had a quick chat to say they were starting and there would be some drilling noise. Then there was a quick clean up and when the other boys arrived they again got on quickly with the job and cleaned up again. No hanging around just straight to work and that was that.

I would recommend them to friends and family no problem and would have no hesitation in using them again should I move home or if they have some other energy (money) saving tips."
 
 
Team:
Robert Clark and Alan Martin
 
 
 


Review 27 May 2019
Recommended by customer in G81

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loft and cavity

"Work carried out in a professional manner"
 
 
 
 

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