M Donald Joinery

99 Gleneagles Avenue
Dundee

DD2 3GH

Joiner

Listed under:  Joiners
100% recommended   Rating 9.7/10
25 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 25 reviews since 2017
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent job Mark was very meticulous and made sure the job was done to a very high standard."   more
 
" Great job done very friendly good customer service. "   more
 
" Mr. Donald called round on a couple of occasion to advise us on options materials. etc. We had regular contact to discuss possible changes we were thinking of, he was flexible and gave us time to con...."   more
 
" Mark's work was completed to a very high standard and I would not hesitate to recommend his business. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 3
approachable 2
bother 2
changes 2
contact 3
customer 2
definitely 2
Donald 4
excellent 4
friend 2
friendly 7
friends 2
future 2
good 5
Great 2
happy 8
hard 3
having 2
highly 4
informed 5
Joinery 3
like 2
Mark 12
marks 2
polite 5
process 2
professional 3
punctual 2
quote 2
recommend 9
result 2
service 4
standard 7
tidy 5
turned 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Dec 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lay solid wood flooring in bedroom.
 
Cost: £250

"Excellent job Mark was very meticulous and made sure the job was done to a very high standard."
 
 
 
 
 
 


Review 28 Nov 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sourced alternative fixing for large head board and came back to carry out the work efficiently.
 

"Great job done very friendly good customer service. "
 
 
 
 
 
 


Review 11 Oct 2019
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed new patio doors
Installed new back door
Installed new shelves and small
Cupboard which he build himself to fit in a small alcove in our hallway.
 
Cost: £1200

"Mr. Donald called round on a couple of occasion to advise us on options materials. etc. We had regular contact to discuss possible changes we were thinking of, he was flexible and gave us time to consider what we wanted.
Three days work in total and we left him a key as we were away.
Work was always neat and tidy. My fist choice for any future work in our home. "
 
 
 
 
 
 


Review 22 Jul 2019
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To Re-initate bedroom wall rehang and size doors after having new carpets fitted. Build shelving in airing cupboard
Fix kitchen doors.
 

"Mark's work was completed to a very high standard and I would not hesitate to recommend his business. "
 
 
 
 
 
 


Review 29 Apr 2019
Recommended by customer in DD3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bath panel removed
Damaged plywood removed
water damaged clipboard and insulation
Material removed
Treat floor joints
replace flooring
refit bath panel
clear waste
 
Cost: £470

"Mark come to do work as agreed in a timely fashion
He kept me informed re extent of damage and discussed all work before carrying out.
Saved me having to get plumber to remove bath and managed to work around areas.
Gave excellent price compared to others and left room tidy and clean would definitely recommend"
 
 
 
 
 
 


Review 17 Apr 2019
Recommended by customer in DD3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had window plaques added above each window in our house, and we also had flooring added to our loft.

"We couldn’t recommend Mark enough. Highly professional service, excellent work and reasonably priced."
 
 
Team:
Mark
 
 
 


Review 29 Mar 2019
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-flooring upper landing and hall to level the surface.
 
Cost: £800

"Mark worked very hard to ensure a successful outcome. He carried on till job completed well past normal shoppey time and made sure everything tidy before he left. "
 
 
 
 
Team:
Mark Donald
 
 
 


Review 3 Jan 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shaving bottom of 2 doors.
 
Cost: £40

"Polite and friendly, good job done."
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old ceiling cabling fit 2 - new doors. Fit plaster board around Velux window. New hatch supply and fit - Ironmongery for the 2 new doors.
 
Cost: £420

"Mark did everything we asked, turned up on time, tidied up when finished, happy with end result. "
 
 
 
 
Team:
Mark
 
 
 


Review 12 Jul 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New internal door repair of integrated washing machine and fridge doors. Doors made for cupboard assembly a garden furniture hanging of pictures.
 
Cost: £700

"Mark completed all the work to a very to a high standard. Nothing was a bother to him he was tidy, polite and arrived as arranged to complete the work. I wouldn't hesitate to contact Mark for future work."
 
 
 
 
 
 


Review 16 Jun 2018
Recommended by customer in DD8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dormer extension.
 
Cost: £14690

"Excellent service.
Very friendly, always cleaned up after themselves.
Very happy with work done.
Nothing was too much trouble, always happy to listen to what was required and changes made."
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lay laminate flooring in kitchen, bathroom,ensuite and w/c. Fit new skirting boards in w/c, ensuite and bathroom. Remove and fit new bathroom door. Clear all waste and dispose of it.
 
Cost: £1275

"All Work was carried out to a very high standard to which we were delighted with.
A very professional service was delivered and I cannot recommend M.Donald joinery contractors highly enough. "
 
 
 
 
 
 


Review 17 Sep 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Project management and fitting of kitchen.
 

"Mark was reliable, feasible and gave us lots of advice."
 
 
 
 
Team:
Mark
 
 
 


Review 11 Sep 2017
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erect garden fencing and gate.
 

"Mark was very helpful and approachable. We explain why costs might increase. Kept me fully informed of progress at all times and the work was carried out to a great standard. Would highly recommend.
"
 
 
 
 
 
 


Review 11 Sep 2017
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Putting fitted wardrobes into bedroom.
 
Cost: £800

"Happy with the job that was done. Workman was very friendly polite and efficient. Good finish to the job."
 
 
 
 
 
 


Review 11 Sep 2017
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Several joinery jobs including fitting skirting and facings and building a hatch to the attic.
 

"Mark was professional through the whole process. He kept us informed and worked to a high standard. Friendly and approachable also. Would definitely use again.
"
 
 
 
 
Team:
Mark
 
 
 


Review 8 Sep 2017
Recommended by customer in DD3
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to living room ceiling by way of removing supporting joists and then plaster boarding.
 
Cost: £230

"Always kept in touch if was going to be slightly later etc.
Very happy with work carried out.
Looking to carry out same work in bedroom and will use M Donald Joinery again."
 
 
 
 
 
 


Review 31 Aug 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old Kitchen units and fit new Kitchen.
Remove old doors and fit 16 new Internal doors. Fit new handrail and spindles. Replace skirting in all rooms. Fit laminate flooring in 4 room fit new plasterboard
 

"Mark carried out all work to a good standard and was happy to accommodate extra work which was not agreed at the start or in the quote. Also gave suggestions/advice for certain areas of the work required"
 
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in DD4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strenghen existing stair case, plate risers with MOF, remove false wall in kitchen cupboard to provide underside access. Cut and fix timber to underside of each thread. The frame wall in cupboard and fix skirting boards to extended cupboard. Repair of damaged bedroom and bathroom floor boards.
 
Cost: £465

"Mr Donald carried out the above mentioned work in my property in august 2016. We found Mr Donald to be very honest in his recommendations of work required. Work was carried out promptly. I was very happy with all the work carried out. Especially the stairs, which I was aware from having spoke to other joiners, prior to meeting Mr Donald, was a challenging repair. The final bill also turned out to be less, than the quote, because it hadn't taken the estimated time to complete. Which I found to be very honest, I have since recommend Mr Donald to friends and neighbors. I would contact him again if I required on Joinery. "
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loft flooring and fitting drop down hatch and ladder.
 
Cost: £750

"The work was completed on time. This was a two day job, any waste was removed and the area left tidy, both at the end of the first day and upon completion of the job. I am very happy with the end result."
 
 
 
 
Team:
Mark
 
 
 

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