Cornwall Ponds

2 Talgarrek Wartha
Truro
Cornwall
TR1 2FS

Landscaping

Listed under:  Landscapers / Landscaping
100% recommended   Rating Cornwall Ponds 10/10
4 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 4 reviews since 2019
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This work was carried out in the worst weather conditions imaginable but the disruption was kept to a minimum. The work was completed on time in a very professional manner. The team were always help...."   more
 
" From start to finish the work was excellent, the team that did the work where extremely professional and tidy up after the work was finished and all the waste was taken away, I would recommend then to...."   more
 
" The whole project went well beginning to end. Cornwall Ponds started when they said they would, they had the skip in place and the whole thing was done within 5 days. They were friendly and tidy and...."   more
 
" I have recently had Cornwall Ponds re build my fish pond, and I was so impressed that I just had to write a review. They were totally professional throughout the building of the pond, and they trans...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Cornwall 2
finished 2
friendly 2
highly 2
pond 2
Ponds 2
professional 3
recommend 2
team 2
tidy 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 6 Dec 2019
Recommended by customer in TR1

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Digging out and construction of a medium-sized garden pond with liner and natural stones. Also filtration system, dry-stone walling and turfing.
 
Cost: £9945
 

"This work was carried out in the worst weather conditions imaginable but the disruption was kept to a minimum. The work was completed on time in a very professional manner. The team were always helpful and friendly and were obviously very experienced. They are all very knowledgable and were able to advise us on every aspect.
We have no hesitation in recommending them to other people for similar work."
 
 
Team:
Andy, Declan and Mark
 
 
 


Review 24 Sep 2019
Recommended by customer in TR27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A complete redesign of the garden pond, and electrical work for a warerfall

"From start to finish the work was excellent, the team that did the work where extremely professional and tidy up after the work was finished and all the waste was taken away, I would recommend then to anyone.
"
 
 
 
 


Review 25 Aug 2019
Recommended by customer in TR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a small pond made in our garden.

"The whole project went well beginning to end. Cornwall Ponds started when they said they would, they had the skip in place and the whole thing was done within 5 days. They were friendly and tidy and, we felt worked with us, to design a pond fitting well into our situation. The costs were exactly as stated and well worth it. All over we can highly recommend Cornwall Ponds for any pond project you might be thinking of."
 
 
Team:
Declan and Mark
 
 
 


Review 4 Jan 2019
Recommended by customer in TR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete makeover of my garden pond .
 
Cost: £5465
 

"I have recently had Cornwall Ponds re build my fish pond, and I was so impressed that I just had to write a review.
They were totally professional throughout the building of the pond, and they transformed it in just 2 weeks.
They emptied the pond, placing all my fish in a temporary holding tank, then completely re-shaped it. All the equipment they used had to be brought into my garden via the next doors side alley, so it was a
particularly difficult job.

When they finished, they cleared everything up and left the garden neat and tidy.

The pond was completely transformed,beyond my wildest dreams, I am delighted with their work…I cannot praise them highly enough.

Val Farhall"
 
 
Team:
Declan and Andy
 
 
 

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