West End Osteopathic Clinic

233 Perth Road
Dundee
Angus
DD2 1EJ

Osteopathy

Listed under:  Osteopathy
100% recommended   Rating 9.8/10
57 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 57 reviews since 2009
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the products or services was as expected and agreed
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Family recommended Tim for Groin pain. He did treatment and advise on exercise to do to help and resolved the issue. Very good service. "   more
 
" Tim and Jo are always very friendly and professional. Tim's services keep my back from having problems."   more
 
" Good service and friendly staff. Kept back and neck pain at bay through treatment and advice. "   more
 
" Over many years Tim has always treated me successfully and quickly - occasionally with some ongoing maintenance. Always explains why my problem occurs and how I can best help myself after treatmen...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 97%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 75%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 83%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

activities 3
advice 2
appointment 3
atmosphere 2
attend 5
Baker 6
best 2
care 6
check 2
clinic 13
continue 3
efficient 2
excellent 14
exercise 3
explained 2
explains 2
Firstclass 2
friendly 15
friends 3
general 2
getting 2
good 5
great 2
happy 2
having 2
help 4
helpful 10
highly 5
improved 2
Jo 2
keeps 2
osteopath 3
Osteopathic 6
pain 7
patient 4
phone 3
polite 4
practice 5
problem 5
problems 3
professional 7
received 4
recommend 8
recommended 8
regularly 3
service 13
Tim 12
Tims 3
treatment 14
West 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 May 2019
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Treatment for Groin and back pain.
 
Cost: £30

"Family recommended Tim for Groin pain. He did treatment and advise on exercise to do to help and resolved the issue. Very good service. "
 
 
 
 
Team:
Tim Jo
 
 
 

Review 8 May 2019
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Osteopathic services
 
Cost: £30

"Tim and Jo are always very friendly and professional. Tim's services keep my back from having problems."
 
 
 
 
Team:
Tim Baker
 
 
 

Review 23 Oct 2018
Recommended by customer in DD1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Osteopathic manipulation for neck and back.
 
Cost: £30

"Good service and friendly staff. Kept back and neck pain at bay through treatment and advice. "
 
 
 
 
Team:
Tim Jo
 
 
 

Review 23 Feb 2018
Recommended by customer in PH10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Osteopathic treatment on my neck and lower back.

Per treatment
 
Cost: £28

"Over many years Tim has always treated me successfully and quickly - occasionally with some ongoing maintenance.

Always explains why my problem occurs and how I can best help myself after treatment. "
 
 
 
 
Team:
Tim
 
 
 

Review 29 Jan 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Osteopathic treatment.
 

"I had an operation in my 40's and without the treatment from Tim I would not have been able to continue working in my nursery job until my retirement."
 
 
 
 
Team:
Tim Baker Jo Coull
 
 
 

Review 2 Jan 2018
Recommended by customer in DD4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Osteopathy.
 

"Always helpful, friendly and very very accommodating. Have recommended to many people. "
 
 
 
 
 
 

Review 12 Dec 2017
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Treatment for sciatica.
 

"A quality outfit without whom I wouldn't be walking on two feet. I couldn't recommend them highly enough. "
 
 
 
 
 
 

Review 22 Feb 2017
Recommended by customer in PH11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tim Baker is a registered osteopath and he treats my back, neck and shoulder. As a result I am not in pain.
 
Cost: £30

"Very friendly atmosphere staff polite and kind. They always remember who you are. I would recommend Tim to anyone with a problem."
 
 
 
 
Team:
Tim Jo
 
 
 

Review 27 Jan 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to back.
 

"Excellent care and attention given. Anytime you can phone and will be attended too promptly."
 
 
 
 
Team:
Tim Jo
 
 
 

Review 6 Jan 2017
Recommended by customer in DD7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Osteopathic manipulation and treatment.
 
Cost: £30

"Excellent service. Tim is a very experienced and friendly osteopath. The staff are very knowledgeable and helpful.
"
 
 
 
 
Team:
Tim Jo
 
 
 

Review 6 Jan 2017
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Osteopathic treatment.
 

"First-class service. Courtesy and efficiency consistent throughout. Would recommend to anyone - have done so.
"
 
 
 
 
Team:
Tim Jo
 
 
 

Review 3 Jan 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Osteopathic treatment for my back.
 
Cost: £30

"I always get an excellent service from the
West End Osteopathic Clinic.
I almost always get an appointment on the day I call on the following day. Jo and Jim are both excellent in the patient care and so approachable.
I would highly recommend the clinic."
 
 
 
 
Team:
Tim Jo
 
 
 

Review 23 Dec 2016
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Treatment for lumbar and knee pain.
 
Cost: £30

"Always friendly, polite and effective."
 
 
 
 
Team:
Tim Jo
 
 
 

Review 23 Dec 2016
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Osteopathic treatment - back pain.
 

"I attend this practice regularly and always receive good prompt service which keeps me pain free. Service is always prompt, polite and caring."
 
 
 
 
Team:
Tim
 
 
 

Review 24 Jun 2016
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ongoing osteopathic care.
 
Cost: £504

"Excellent friendly service. Have gone the extra mile to provide superb care."
 
 
 
 
 
 

Review 9 May 2016
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £28
 
 
 
 

Review 6 May 2016
Recommended by customer in PH11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tim Baker is an osteopathic and has treated my back neck and shoulder for many years.
 
Cost: £30

"Tim's clinic has a relaxed atmosphere. He managed to sort out my collarbone which had caused me major issues since 1984."
 
 
 
 
Team:
Joanne Tim Baker
 
 
 

Review 6 May 2016
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Osteopathy.
 
Cost: £30

"Friendly and efficient. Always helpful in an emergency."
 
 
 
 
 
 

Review 3 May 2016
Recommended by customer in DD5
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lower back problems.
 

"I have every confidence in the service I am having at the moment. All staff are polite are professional and I would have no hesitation in recommending."
 
 
 
 
Team:
Tim Joanne
 
 
 

Review 3 May 2016
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Suffered a sore shoulder that various pills/medicines did not help. Was recommended Tim as someone who might be able to help.
 

"Tim's therapy has made a massive difference to my quality of life. His sessions,plus his recommended exercise have improved the quality of my life allowing to resume normal activities. "
 
 
 
 
Team:
Tim Joanne
 
 
 
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