P T Johnstone Painters & Decorators

4 Harefield Mews
Dundee

DD2 3JG

Painter & Decorator

Listed under:  Painters & Decorators / Painting & Decorating
100% recommended   Rating 9.7/10
93 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 93 reviews since 2015
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I think Paul done a very good job and I am very happy with his work. "   more
 
" Work carried out in all aspects. To expected levels. "   more
 
" This is the second time Paul has done work for me. I am very happy with the work done and I will be asking him to do further work in the future. "   more
 
" Paul and Chas are always professional and friendly, hence the reason I'm a repeat customer. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 93%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
advise 2
agreed 4
approachable 2
arrived 2
asking 2
aspects 3
attention 2
bedroom 2
certainly 2
Chas 10
class 2
clean 13
competent 2
contact 2
couple 2
decorators 4
definitely 8
efficient 7
excellent 21
extremely 6
finished 5
friendly 20
good 22
great 9
happy 16
hard 6
helpful 7
Highly 9
Johnstone 7
Paul 36
pleasant 5
pleased 7
polite 4
professional 9
PT 4
quality 5
quote 5
recommend 24
reliable 5
result 5
second 4
service 10
standard 15
team 5
tidy 13
worker 4
working 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Sep 2019
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
External gates, clothes poles windows and door surrounds painted.
 
Cost: £360
 
 
 
 


Review 29 Aug 2019
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting of exterior of house.
 
Cost: £395

"I think Paul done a very good job and I am very happy with his work. "
 
 
 
 
 
 


Review 10 Jun 2019
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plaster work preparation for painting.
Painter to finish standard.
 
Cost: £400

"Work carried out in all aspects.
To expected levels. "
 
 
 
 
 
 


Review 7 Jun 2019
Recommended by customer in DD3
 My Age: up to 29 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix cracks in ceiling in living room/dining room, emulsion walls and ceiling and undercoat and glass woodwork.
 
Cost: £295

"This is the second time Paul has done work for me. I am very happy with the work done and I will be asking him to do further work in the future. "
 
 
 
 
 
 


Review 28 May 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint outside of 3 storey house.
 
Cost: £595

"Paul and Chas are always professional and friendly, hence the reason I'm a repeat customer. "
 
 
 
 
Team:
Paul Chas
 
 
 


Review 23 Apr 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full re-decoration of 3 bed floor.
Ceilings
Walls
Woodwork - varnish and paint
Radiators.
 
Cost: £1950

"An excellent job. Paul and Chase made an old flat much brighter and move modern.
Very pleased with the final result.
Both worked well and were extremely helpful. "
 
 
 
 
Team:
Paul Johnstone Chas
 
 
 


Review 4 Feb 2019
Recommended by customer in DD5
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting of interior and exterior of new build training room.
 
Cost: £1800

"Excellent job very pleased with results. "
 
 
 
 
 
 


Review 31 Jan 2019
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Living room walls stripped, lined and wallpapered. Ceiling and cornace painted.
 
Cost: £455

"Excellent service, friendly and trustworthy. 1st class. "
 
 
 
 
 
 


Review 14 Jan 2019
Recommended by customer in DD4
 My Age: 30 - 39 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Apply 2 coats to walls and ceiling
Apply undercoat and 2 coats to woodwork strip and paper feature wall supply paint
 
Cost: £385

"4th job we have had Paul into do. Excellent again. Highly recommend this guy."
 
 
 
 
 
 


Review 12 Nov 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Outside painting of 3 story terraced house.Prepared masonery,painted stonework window frames, doors.
 
Cost: £750
 

"Paul & team extremely professional, helpful, polite & good humoured. Estimate was good and work completed promptly and efficiently to a very high standard. Minor follow ups dealt with quickly too. Many thanks for doing such a great job, it all looks fantastic, very pleased and would definately recommend."
 
 
Team:
Paul Johnstone, Dave Osbourne
 
 
 


Review 17 Oct 2018
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint and decorate new garage conversion to a study. Repair and make good decor damage to existing wall. (by builder)
 

"Costs included in a multi trade quotation by the main contractor. "
 
 
 
 
 
 


Review 9 Oct 2018
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting one bedroom and one feature wall.
 
Cost: £170

"Very happy with the quality of work and service provided by Paul. It was completed quickly and with very limited disruption to us. The house was left clean and tidy. Thank you - will use again if needed in future!"
 
 
 
 
 
 


Review 4 Oct 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Outside paint work to house and garage.
 
Cost: £650

"Work well executed. Timescale as expected. Will use again for future paint work. "
 
 
 
 
 
 


Review 28 Sep 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hall and stair well painted.
 

"Very well organised. Gave me ideas that worked well. Very pleased with the completed work. Will use again. "
 
 
 
 
 
 


Review 28 Aug 2018
Recommended by customer in DD4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint 4 walls, ceiling and woodwork in bedroom-2 coats.
Paint hallway walls, ceiling and woodwork and door frames- 2 coats.
Handing walls, ceiling, woodwork, door supply all materials 2 coats.
 
Cost: £575

"Fast, tidy and efficient worker. First time using using the company and will definitely use again. "
 
 
 
 
 
 


Review 13 Aug 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prepare and clean Rhones and Eaves. Also down pipes paint 2 coats. Finished on time.
 
Cost: £375

"Paul kept in contact on a regular basis and gave a complete break down of costs and timing. He arrived with all the tools and equipment and covered with Tarpaulin to catch any spillage on the surrounding area. "
 
 
 
 
Team:
Paul Johnstone
 
 
 


Review 3 Aug 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting outside of our wood windows in our house.
 
Cost: £435

"Painters were very good and clean throughout. We are very satisfied."
 
 
 
 
Team:
Mr And Mrs Stewart
 
 
 


Review 24 Jul 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting and decorating throughout a 2 bed flat of an external wall.
 
Cost: £2800

"Paul did an excellent job.
Decorated an entire flat in a couple of weeks.
Discussed details in advance and was happy to do a bit of snagging work after we discussed these with him near the end of the job."
 
 
 
 
Team:
Paul
 
 
 


Review 16 Jul 2018
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning and re-painting a back door.
 

"Small job but under taken within three days of asking for a quote. Fitted job in between working on a bigger job nearby. Came and went and completed in one day. Highly satisfactory. "
 
 
 
 
 
 


Review 22 Jun 2018
Recommended by customer in PH14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sitting room, dining room and kitchen painted.
 
Cost: £485

"Excellent job-very reliable and professional."
 
 
 
 
 
 

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