Dundee Plumbing and Heating

16A Constitution Crescent
Dundee

DD3 6TT

Plumber

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
98% recommended   Rating 9.7/10
116 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 116 reviews since 2017
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" First class job,and cleaned up afterwards."   more
 
" Ahmed was efficient and explained clearly what was needed. I was happy with his work and he was reliable. "   more
 
" Ahmed is a hard worker and helped us out a couple of times now. He seems to be really efficient at his job!"   more
 
" My late husband ran a large central heating co. So I am very familiar with the trade. I found Ahmed to be very professional, polite and friendly. Excellent job, very efficient and knowledgeable Trad...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 67%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 76%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 5
Ahmed 23
arrived 16
better 4
boiler 4
called 7
certainly 5
class 3
clean 3
cleaned 3
definitely 6
Dundee 11
efficient 18
emergency 5
Excellent 19
explained 9
fixed 7
friendly 26
friends 5
future 5
good 18
great 12
guy 8
happy 9
heating 10
helpful 10
highly 11
needed 8
Nice 5
pleasant 7
pleased 7
plumber 12
Plumbing 14
polite 10
problem 11
problems 7
professional 17
Prompt 7
quick 8
quickly 16
really 5
reasonable 9
recommend 26
recommended 5
recommending 5
reliable 7
response 5
service 30
tidy 8
told 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 6 5 4 3 2 1

Budget:  


Review 3 Jan 2020
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re- fit new radiator.
 
Cost: £380

"First class job,and cleaned up afterwards."
 
 
 
 
 
 


Review 11 Nov 2019
Recommended by customer in DD5
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced wash pipe from toilet.
 
Cost: £120

"Ahmed was efficient and explained clearly what was needed. I was happy with his work and he was reliable. "
 
 
 
 
Team:
Ahmed Al Hussein
 
 
 


Review 10 Oct 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair boiler.
 
Cost: £84
 
 
 
 


Review 5 Sep 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of toilet cystern and flush system.
Fitting of new flush system.
 
Cost: £170
 
 
 
 


Review 28 Aug 2019
Recommended by customer in DD1
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Water tap and shower head installation.
 
Cost: £130

"Ahmed is a hard worker and helped us out a couple of times now. He seems to be really efficient at his job!"
 
 
 
 
Team:
Ahmed Al Hussein
 
 
 


Review 21 Jul 2019
Recommended by customer in DD6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old C.H.Boiler and installation of new C.H. Boiler.
 
Cost: £1500

"My late husband ran a large central heating co. So I am very familiar with the trade.
I found Ahmed to be very professional, polite and friendly. Excellent job, very efficient and knowledgeable Tradesman. My job was a rather awkward one, but nothing was too much trouble. I could not have wished for a anyone better. Wish there were more like him! would look no further for any future work and would highly recommend him to anyone. "
 
 
 
 
Team:
Ahmed Al Hussein
 
 
 


Review 4 Jul 2019
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Emergency repair to bathroom tap.
 
Cost: £60

"Very efficient arrived in good time explained problem and fixed it. "
 
 
 
 
 
 


Review 30 May 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation a new shower supplied by customer.
 
Cost: £80

"Excellent quick work, no hassle. "
 
 
 
 
Team:
Ahmed Alhussein
 
 
 


Review 27 May 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To install a new cooker which needed copper pipe fixed to accommodate the hose.
 
Cost: £90

"The workman was very courteous. I would use the company again well pleased. "
 
 
 
 
 
 


Review 24 May 2019
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shower waste pipe refitted had to lift floor boards nothing to much for him.
 
Cost: £60

"Very professional work Ahmed really done a great job. Arrived when he said and worked very hard. Cleaned up after the job. Would recommend to anyone. Very pleasant guy. 100% pleased. "
 
 
 
 
 
 


Review 20 May 2019
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing toilet system.
 
Cost: £120

"Very good, tidy pleasant plumber
Excellent job. "
 
 
 
 
Team:
Jamie Sean
 
 
 


Review 15 May 2019
Recommended by customer in DD6
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed a bathroom sink tap (hot tap) which was leaking.
Seventy two pounds.
 
Cost: £72

"Very pleased with the speed of service and the cost was reasonable. Would certainly use this firm again. Have already recommended them to friends. "
 
 
 
 
 
 


Review 13 May 2019
Recommended by customer in DD6
 I'm: Male 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Repaired boiler and repaired ripping tap.
 
Cost: £70

"Very good and happy with service came quickly. "
 
 
 
 
 
 


Review 1 May 2019
Recommended by customer in DD6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Come out to on emergency to unblocked toilet
Came with in an hour over the weekend.
 
Cost: £90
 
 
 
 


Review 21 Mar 2019
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Locating mains stopcock and removing leaking tap in kitchen.
 
Cost: £108
 
 
Team:
Ahmad Al Hussain
 
 
 


Review 18 Mar 2019
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit immersion heating element
 
Cost: £204

"Ahmed arrived on time, explained the job as he went along. Thoroughly professional throughout. Friendly demeanor and above all and job well done."
 
 
 
 
 
 


Review 14 Mar 2019
Recommended by customer in DD5
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Ascertained where the fault was in central heating system. As requested. Found fault and advised best way forward. Fixed it at time!
 
Cost: £84

"This was an emergency call out attended very quickly. Found fault and fixed. Did better than expected as I was only expecting him to source problem. "
 
 
 
 
Team:
1
 
 
 


Review 7 Mar 2019
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas boiler service
 
Cost: £60

"My boiler service was carried out professionally and efficiently by Dundee plumbing and heating. I would recommend them to anyone."
 
 
 
 
 
 


Review 8 Feb 2019
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Source and repair of pipe leak in bathroom wall
 
Cost: £108

"The company came out after a few hours (at the weekend) which was really surprising, But very good the job was done with a minimum of disruption and professionally, Would not hesitate to recommend this company"
 
 
 
 
Team:
Ahmed Al Hussein
 
 
 


Review 8 Feb 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced valve on toilet
 
Cost: £80

"Friendly guy thanks"
 
 
 
 
 
 

Back to top

» 6 5 4 3 2 1