Colcro Property Maintenance Ltd

8 Miln Street
Dundee
Angus
DD1 5BZ

Property Maintenance

Listed under:  Gardeners / Gardening / Garden Maintenance, Property Maintenance
90% recommended   Rating 9.2/10
78 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 78 reviews since 2011
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the work was as expected and agreed

 
Tidy 9.2/10 Tidy Rating 9.2
There was little disruption and the site was left clear and tidy

 
Service 9.4/10 Service Rating 9.4
The team was friendly, helpful, considerate and professional

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Time scale 1.Work depended on two consecutive good days - It took 5 months and repeated e-mails and phone calls to have work completed 2. Invoice was submitted within 24 hours. Invoice 1.Initial i...."   more
 
" Gardener followed my instruction and did as much work as the time allowed. "   more
 
" Beautiful job, quality fitments; workers couldn't have been better. Friendly and hard working. "   more
 
" On time Excellent job Done before the bad weather hit (winds etc) would have needed new fence if not repaired quickly. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 90%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 93%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 87%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 96%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 76%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
bad 2
Brett 2
certainly 4
class 2
Colcro 8
communication 2
cut 2
cuttings 2
definitely 2
delighted 4
demeanour 2
efficient 3
efficiently 4
Excellent 10
experience 2
extremely 4
finished 2
Friendly 5
Garden 7
Gardener 3
gardeners 2
good 9
great 3
happy 8
hard 6
helpful 6
highly 2
Hope 2
impressed 2
improvement 2
informed 2
Invoice 3
maintenance 2
months 3
necessary 2
needed 3
phone 3
picked 2
pleasant 6
pleased 8
polite 4
progress 4
prompt 2
promptly 2
quickly 4
recommend 8
service 9
standard 6
workmanship 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Sep 2019
Not Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 3/10
There was little disruption and the site was left clear and tidy
Service 3/10
The team was friendly, helpful, considerate and professional
Value 3/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cutting bushes
Pressure-wash and re-sand
Mono-block paving
Re-grout pcc paving slabs.
 
Cost: £1200

"Time scale
1.Work depended on two consecutive good days - It took 5 months and repeated e-mails and phone calls to have work completed
2. Invoice was submitted within 24 hours.
Invoice
1.Initial invoice was for wrong amount (in Colcro's favour)
2. Inital invoice did not quote VAT registration number or indicate VAT element of invoice amount. "
 
 
 
 
 
 


Review 19 Jul 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electrical repair (labour and materials)
 
Cost: £90
 
 
 
 


Review 10 Jul 2019
Recommended by customer in DD8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gardening 4 hrs. (fortnightly)
 
Cost: £74

"Gardener followed my instruction and did as much work as the time allowed. "
 
 
 
 
 
 


Review 2 Jun 2019
Recommended by customer in DD2
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General gardening.
 
 
 
 
 


Review 23 May 2019
Recommended by customer in DD5
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old bathroom and complete refit with walk in shower, washbasin, w.c, units, mirror etc. lightning.
Also some rewiring.
 
Cost: £8200

"Beautiful job, quality fitments; workers couldn't have been better. Friendly and hard working. "
 
 
 
 
Team:
Sandy Calum Darren Aaron
 
 
 


Review 9 Oct 2018
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fence repair.
 
Cost: £105

"On time
Excellent job
Done before the bad weather hit (winds etc) would have needed new fence if not repaired quickly. "
 
 
 
 
Team:
Garry
 
 
 


Review 16 Jul 2018
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lift existing patio, install drainage relay new patio and install new gate.
 
Cost: £5400

"Slab grout was crumbling away in several locations- rectified. There were a few loose slabs- rectified.
Drive was a bit messy after materials stored there. Mainly builder sand not swept up on completion.
Not major comments as overall workers were very good/polite etc."
 
 
 
 
 
 


Review 4 Dec 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cutting shrubs and tidying up.
 

"Very good."
 
 
 
 
Team:
Jan
 
 
 


Review 10 Oct 2017
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hedge cutting.
 
Cost: £146

"A good job."
 
 
 
 
 
 


Review 6 Oct 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gardening.
 

"I have found all the gardeners very helpful, friendly, hardworking and always polite. I would recommend them to anyone."
 
 
 
 
Team:
Charley Ian Dean Anthony
 
 
 


Review 15 Sep 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Two garden, weeded. Grass cut and shrubs cut down where needed. Parsing cleaned and debris removed. Staff very helpful and did what I requested very polite and tidy."
 
 
 
 
Team:
Dean Charlie
 
 
 


Review 9 May 2016
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Landscaped the back garden laid artificial grass and circle thoroughly cleaned all existing stonework.Removed slabs and stones. Left the premises neat and tidy.
 
Cost: £5196

"Steve kept in regular contact from the time he came to look at the job until its completion.Everything happened as he said it would. The laborers worked hard and were very friendly and courteous.
I am delighted with the finished article and will definitely use --- in the year for the rest of the garden. "
 
 
 
 
 
 


Review 16 Feb 2016
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cleaning and garden maintenance.
 
Cost: £351

"Very happy all round. Many thanks."
 
 
 
 
 
 


Review 15 Jun 2015
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All types of property maintenance, no job too big or small. Our first point of contact for any jobs needing carried out in our building.

"Colcro have been providing a property maintenance service to our organisation for the past 6-8 months. We would highly recommend them, very pleasant friendly staff, all jobs carried out to a very high standard, and they always communicate with us every step of the way."
 
 
Team:
Brett and Gordon
 
 
 


Review 16 Apr 2015
Recommended by customer in SK10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden maintenance.
 

"First class service."
 
 
 
 
 
 


Review 9 Apr 2015
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden maintenance throughout the year. When weather suitable. Charges vary depending upon how many hours are worked etc.
 

"The gardeners have been polite and hard working. Carrying out my instructions and I have been pleased with the results. Rubbish has been taken away and the garden left tidy."
 
 
 
 
 
 


Review 6 Oct 2014
Not Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 1/10
There was little disruption and the site was left clear and tidy
Service 1/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trimming hedge and leylandii trees at foot of garden.

"Whilst work done was satisfactory eventually, service was not. Before starting work, large white bag of someone else's cuttings was dumped in my front garden as well as large empty white bags in back garden to collect my cuttings. Worker sustained accident during work and had to be taken away so job abandoned. I left for holiday two days later and on my return there had been no progress, no word from Colcro and large bag of cuttings was still dumped in my front garden. I had to phone Colcro to ask when work was being completed. Apparently they had forgotten about my job. To give them credit, they arrived on day of phone call to complete work satisfactorily. I would add they were exceedingly quick to send out invoice for work done with no apology for the delay. I would not use them again."
 
 
 
   Business Reply:

Unfortunately one of our gardeners sustained an injury which required Hospital treatment during this project. In the ensuing chaos this job became lost in our system for which we sincerely apologise.
 


Review 10 Aug 2014
Not Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 4/10
The quality of the work was as expected and agreed
Tidy 4/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Digging over back garden.
 
Cost: £110

"Dug over border disturbing bulbs. Specifically stated this should not be done. Complained that roots of weeds had not been removed. “Horticulturists” returned to rectify this, were supposed to stay approx result- having 30 min result- having difficulty removing weeds."
 
 
 
 
 
 


Review 27 Jun 2014
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very well done. Will use your company again. Thanks."
 
 
 
 
 
 


Review 29 May 2014
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 

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