Todds Removals & Storage

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
746 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 746 reviews since 2010
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Todd's supplied excellent pre- move service (supply of packing materials) supported long delay in the selling process movers did a great job friendly and helpful. No breakages on damages. *only sli...."   more
 
" Your removers were punctual, efficient and very courteous. No complaints. "   more
 
" Very helpful team. Would recommend your company, didn't feel stressed throughout day, your team were polite and made sure boxes went to right rooms which made unpacking easy."   more
 
" Professional service, friendly helpful people who have visited my house to 1.quote 2.Move I also visited the office to sign paperwork- very helpful service! Moving again in 6 months- I know! hope...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
amazing 11
arrived 21
boxes 24
Brilliant 18
care 39
Careful 17
cheerful 18
courteous 41
crew 21
definitely 23
difficult 19
easy 17
efficient 95
efficiently 21
excellent 100
experience 17
extremely 27
friendly 81
furniture 32
good 82
great 45
guys 26
happy 26
hard 32
helpful 153
highly 29
impressed 22
packing 31
pleasant 24
pleased 36
polite 78
process 15
Professional 76
really 23
recommend 96
Removal 84
Removals 29
satisfied 20
service 136
smoothly 39
storage 16
stress 17
stressful 25
team 89
Thank 49
Thanks 21
Todds 100
trouble 31
working 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 May 2019
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £190
 
 
 
 


Review 9 May 2019
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 1840's cottage to Ca.2000 build house (downsizing). Long delays in selling (Two aborive sales) one week difference in moving dates so needed care. 1 week storage
 
Cost: £1500

"Todd's supplied excellent pre- move service (supply of packing materials) supported long delay in the selling process movers did a great job friendly and helpful. No breakages on damages.

*only slight annoyance we were up in wales in the week between move with poor communications.
Relieved a slightly threatening message to pay small o/s cost for storage - not impressed with that."
 
 
 
 
 
 


Review 7 May 2019
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking large portrait from Lavenham to Berkhamsted.
 

"Your removers were punctual, efficient and very courteous.
No complaints. "
 
 
 
 
 
 


Review 18 Apr 2019
Recommended by customer in CM7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No problems with the move- only moved 2 miles away from property to new address. so no waiting about.
 
Cost: £894

"Very helpful team. Would recommend your company, didn't feel stressed throughout day, your team were polite and made sure boxes went to right rooms which made unpacking easy."
 
 
 
 
 
 


Review 18 Apr 2019
Recommended by customer in CO10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Todds have moved me twice in the past 6 months a challenging time for me! They give a brilliant customer service!
 
Cost: £500

"Professional service, friendly helpful people who have visited my house to
1.quote
2.Move
I also visited the office to sign paperwork- very helpful service!
Moving again in 6 months- I know! hopefully for the final time well use Todds again!"
 
 
 
 
 
 


Review 15 Apr 2019
Recommended by customer in CO10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Once again Todds offer an absolutely amazing service. Quick, efficient and friendly. I would go nowhere else and would highly recommend. "
 
 
 
 
 
 


Review 15 Apr 2019
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House and garage contents move, only about 3/4mile!
 
Cost: £780

"Top service. "
 
 
 
 
 
 


Review 27 Mar 2019
Recommended by customer in CO15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We contacted Todd's at rather short notice to move our belongings from our house to their storage facility for a month and then onto our new home.
 
Cost: £1248

"The staff were efficient, helpful and prompt. They dissembled a large wardrobe and, after the move, reassembled it. Our sofas also needed a bit of work to get them through the narrow door. Excellent team. "
 
 
 
 
 
 


Review 21 Mar 2019
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A large move into a rural area.
Went very smoothly.
 
Cost: £1560

"Would recommend. Very efficient and reliable. Staff helpful and everything was well explained and documented pre-move. "
 
 
 
 
 
 


Review 18 Mar 2019
Recommended by customer in CO10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £504
 
 
 
 


Review 14 Mar 2019
Recommended by customer in CO9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Team had problems in accessing lane where we lived and ferried to roadway Price included time waiver ins. and part pack (fragile)
 
Cost: £1284

"We took advantage of the part packing service which proved to be invaluable. Peter arrived the day before move and made light work of an aspect of the move that we were not looking forward to. On top of that he was good company. "
 
 
 
 
Team:
Steve Pete
 
 
 


Review 11 Mar 2019
Recommended by customer in CO9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The usual problem with some socktors key turning up late.
 
Cost: £730

"Our removal men were very help full and patient"
 
 
 
 
 
 


Review 11 Mar 2019
Recommended by customer in IP33
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture moved from house into store for 3 weeks and then to first floor flat.
 
Cost: £804

"All very expertly and professionally carried out."
 
 
 
 
 
 


Review 4 Mar 2019
Recommended by customer in CO9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack whole house and move the following day
 
Cost: £960

"Very friendly
Careful
Respectful
Efficient
Helpful
"
 
 
 
 
 
 


Review 26 Feb 2019
Recommended by customer in IP29
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The whole service was very professional. The guys that helped us move were very polite, considerate and overall lovely people. Making us very comfortable with someone moving all of our possessions. "
 
 
 
 
 
 


Review 15 Feb 2019
Recommended by customer in CO9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything was taken care of, calmly, reassuringly and perfectly
 
Cost: £1300
 
 
 
 


Review 11 Feb 2019
Recommended by customer in IP29
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1620

"The whole process was made as easy and straight forward as possible. Before the move Queries requests were handled speedily.
On the day, the removal team worked very hard and coped with all obstacles (like some hugely heavy, large furniture and small, twisty stairs) admirably.

I have no hesitation in recommending Todds. "
 
 
 
 
 
 


Review 8 Feb 2019
Recommended by customer in CO10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very helpful removal team"
 
 
 
 
Team:
Tony Ste
 
 
 


Review 24 Jan 2019
Recommended by customer in CM7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 16 Jan 2019
Recommended by customer in PE25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Smooth without any problems what so ever.
 

"Our move went so smoothly they were on time to pick up and they seemed to empty the house with no disruption what so ever. We moved to skegness they were there waiting for us the next day on time and by mid afternoon they were gone and they were so helpful we couldn't believe how well it all went all our thanks to you all. "
 
 
 
 
 
 

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