Peter Costello

661 Arbroath Road, Broughty Ferry
Dundee
Angus
DD5 3LD

Roofers

Listed under:  Roofers / Roofing, Roughcaster
98% recommended   Rating 9.6/10
299 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 299 reviews since 2005
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Peter and his team carried out the allotted work to a very high standard better than expected. More than happy with price, organizing, and finished job. First class service from a professional. "   more
 
" Mr.Costello spent around 15 minutes working on the guttering and fixing it in place correctly. The problem was solved, and I could not have been more pleased. In future I would not hesitate to contact...."   more
 
" Excellent work done and in a very positive manner by peter."   more
 
" I found Peter to be reliable and punctual. He explained what needed to be done and completed the job to a high standard. Would definitely recommend to friends and family. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 92%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 82%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 94%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 52%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

additional 5
agreed 8
Arrived 7
certainly 7
class 6
Costello 40
courteous 7
definitely 10
disruption 6
efficient 19
efficiently 13
Excellent 40
explained 7
family 8
Friendly 22
friends 14
future 7
good 36
Great 9
happy 21
helpful 16
highly 10
manner 7
mess 6
needed 7
peter 36
phone 6
pleasant 13
pleased 16
polite 9
problems 10
professional 26
Prompt 21
promptly 14
quality 8
quickly 12
Quote 6
reasonable 12
recommend 44
recommended 15
reliable 27
repair 7
Roof 17
satisfied 15
service 25
standard 16
team 13
tidy 26
workmanship 11
workmen 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jun 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new roof to garage make good timbered and render walls.
 
Cost: £3200

"Peter and his team carried out the allotted work to a very high standard better than expected. More than happy with price, organizing, and finished job. First class service from a professional. "
 
 
 
 
 
 


Review 13 May 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Adjustment to guttering which had moved out of place, causing rainwater to pour through.
 
Cost: £20

"Mr.Costello spent around 15 minutes working on the guttering and fixing it in place correctly. The problem was solved, and I could not have been more pleased. In future I would not hesitate to contact him for any roofing issues. "
 
 
 
 
 
 


Review 24 Jan 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace surface on flat garage roof.
 

"Excellent work done and in a very positive manner by peter."
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Located cause of leak on flat roof above bay window, removed defective pointing and replace with lead mastic. Cleared blocked pipe outlet supply and fixed new zinc valleys to main roof.
 
Cost: £576

"I found Peter to be reliable and punctual. He explained what needed to be done and completed the job to a high standard. Would definitely recommend to friends and family. "
 
 
 
 
 
 


Review 21 Nov 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fix three fallen slates
Check roof
Remedial work - Cement on ridge line
Clean out all gutters.
 
 
 
Team:
Peter And Team
 
 
 


Review 15 Nov 2018
Recommended by customer in DD3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing chimney and replacing roof.
 
Cost: £11840

"Peter and his team did an excellent job with very little disruption and they tidied everything at after the job was completed. "
 
 
 
 
 
 


Review 10 Sep 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1.Replace previous contractors defective titing.
2.Replace previous contractors incorrect roof light which was badly fitted.
3.Re-fitted previous contractors incorrectly fitted gutter/down pipes.
 
Cost: £1032

"Work was required to repair badly undertaken work by another roofer. Peters work was as it should have been done. Work was clean and tidy. Roof access was provided in safe manner via scaffold taver. Very happy with Peter and his assistant and would happily use again. "
 
 
 
 
Team:
Peter
 
 
 


Review 28 Aug 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean and waterproof with green mineral felt etc the bay roof. Replace cast iron pipe as was broken and blocked. Clean out all gutterings and replace some broken slates. Remove all debris.
 
Cost: £816

"Work completed with no disruption and with care. Very tidy. Willing to explain work to you. Quote prepared to ask firm to came again in future. "
 
 
 
 
Team:
Peter Costello
 
 
 


Review 22 Jun 2018
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roof.
 
Cost: £15000

"Delighted with work carried out."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The repair of several broken slates and a general survey and repair of the roof.
 
Cost: £168

"As always, Peter Costello was professional, efficient and co-operative."
 
 
 
 
 
 


Review 26 Feb 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of damaged roughcast and repair.
 
Cost: £204

"Job done quickly and tidy repair."
 
 
 
 
 
 


Review 19 Dec 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Maintenance on roof, replacing broken tiles, repoint ridge tiles, remove debris.
 
Cost: £192

"Have used Peter Costello for many years, have roof check every year. Extremely satisfied with work carried out and prices.
"
 
 
 
 
 
 


Review 18 Dec 2017
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check over roof and replace broken tiles. Clear out guttering. Remove foliage and re-point walls and cement skews as required. Remove all debris.
 
Cost: £240

"As usual work carried out efficiently and quickly. Friendly service, reliable professional. "
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roof.
 
Cost: £5160

"They were on time, tidy up end of the day did good work. "
 
 
 
 
 
 


Review 31 Jul 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yearly cleaning of gutters and check of roof.
 

"Always helpful and pleasant messages on phone are always responded to promptly."
 
 
 
 
 
 


Review 14 Jul 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing down pipe at a garage and clearing underground blockage re-lay slabs and re-fix pipe.
 
Cost: £120

"Work was done efficiently, promptly and everything was re-instated and tidied up after work. "
 
 
 
 
 
 


Review 4 Jul 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of roof.
 
Cost: £5160
 
 
 
 


Review 28 Feb 2017
Recommended by customer in DD4
 My Age: 70 + 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stripout and replace zinc valleys, fix new gutterings and pipes around bay roofs.

Fix new lead roof above bay window remove all debris.
 
Cost: £1464

"Very satisfied with work and cost."
 
 
 
 
 
 


Review 28 Feb 2017
Recommended by customer in DD8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing old harling from chimney stack, Fix metal lath and re-harl.
 
Cost: £600

"Friendly team. Arrived on time. kept work area tidy. Very pleased with work undertaken. "
 
 
 
 
Team:
Pfter
 
 
 


Review 14 Feb 2017
Recommended by customer
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace asbestos.
Garage roof with insulated initial clad ons.
 
Cost: £1600

"Excellent services from a small company that puts a high priority on quality and customer services."
 
 
 
 
 
 

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