S Douglas Roofing Contractor

Park View House, 20 Spencer Place
Kirkcaldy
Fife
KY1 2AX

Roofers / Slaters

Listed under:  Cladding, Gutters / Guttering, Painter - Exterior, Roofers / Roofing, Roughcaster, Slaters
98% recommended   Rating 9.4/10
58 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 58 reviews since 2013
 
 
 
Quality 9.4/10 Quality Rating 9.4
The quality of the work was as expected and agreed
 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy
 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional
 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Have used them before and am satisfied with work. "   more
 
" Excellent work in every way."   more
 
" Total professional Could not have been more accommodating and helpful. First class service explained all work needed thoroughly. Did work when he said he would and would recommend this business to...."   more
 
" Sanoy is a great guy to work with. He is always happy to come down and address problems and will always tell you if he thinks there is a better solution to the problem. Will always check the roof work...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 95%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 84%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
certainly 2
class 4
clean 4
cleaned 2
competitive 3
definitely 3
Douglas 10
estimate 2
Excellent 11
explained 3
Fantastic 2
finished 2
friendly 4
Good 5
great 3
happy 2
helpful 5
leaks 2
looks 2
manner 2
minimum 2
needed 2
neighbours 3
nice 2
pleasant 3
pleased 6
polite 2
professional 10
prompt 3
punctual 2
quality 2
rain 2
reason 2
reasonable 2
received 2
recommend 6
recommendation 2
reliable 2
roof 4
satisfied 7
service 8
soon 2
started 2
team 5
tidy 7
tradesman 2
Workmanship 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Aug 2019
Recommended by customer in KY3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing broken rosemary roof tiles
 

"Have used them before and am satisfied with work. "
 
 
 
 
 
 

Review 29 Sep 2017
Recommended by customer in KY1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Show All
 
 
Customer Review
 
Cleaned, prepared and re-fitted garden shed with heavy duty shed felt and secure perimeter and joints with 10 min and 38 min tank.
 
Cost: £140

"Excellent work in every way."
 
 
 
 
Team:
Sandy Douglas
 
 
 

Review 22 Aug 2017
Recommended by customer in KY1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extensive repairs to roof, fitting new lead flashing, rendering, fitting/replacing tiles. Flat roof, fitted new tilting fillet, repairs to rendering of exterior wall of property (extensive). Down pipes and window sill to be painted.
 
Cost: £3000

"Total professional

Could not have been more accommodating and helpful. First class service explained all work needed thoroughly. Did work when he said he would and would recommend this business to anyone and would certainly use them again if required. "
 
 
 
 
 
 

Review 7 Aug 2017
Recommended by customer in KY1
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work to repair guttering and slate work above weaver's break room carried out and completed to a very high standard.
 
Cost: £5133

"Sanoy is a great guy to work with. He is always happy to come down and address problems and will always tell you if he thinks there is a better solution to the problem. Will always check the roof work on the first day of rain and will address any further leaks."
 
 
 
 
Team:
Peter Greig
 
 
 

Review 31 Jul 2017
Recommended by customer in KY1
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various roofing repairs and gutter clearing, when required and at fixed times.
 
 
 
 
 

Review 31 Jul 2017
Recommended by customer in KY6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Floor tiling new toilets installed new sinks installed joinery work.
 
Cost: £20000

"Very reliable company.Workmanship first class.
Very clean and tidy. Workmen."
 
 
 
 
 
 

Review 28 Jul 2017
Recommended by customer in KY2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Slate roof apex.
 
Cost: £698
 
 
 
 

Review 22 Jul 2017
Recommended by customer in KY2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 2 down pipes..
 
 
 
Team:
Sandy Douglas
 
 
 

Review 20 Jul 2017
Recommended by customer in DD6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of the fascia, soffits and guttering.
 
Cost: £200

"Job was done with a minimum of fuss and team were very professional all through the project."
 
 
 
 
Team:
Jason James David
 
 
 

Review 20 Jul 2017
Recommended by customer in KY7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Repair to front and back verge on left side of house, tiles stripped from gutter and laid aside to re-use,

Old mortar and asbestos boards stripped and areas cleaned and prepared.

Tiles re-fitted.

All above was detailed in letter.
 
Cost: £960

"I am trusting that above was all carried out, but it certainly looks excellent from outside house.
Mr.Douglas is prompt with what he says he will do work carried out in same way. Very pleasant personality. "
 
 
 
 
 
 

Review 20 Jul 2017
Recommended by customer in KY1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repaired coping stone roof tile repair.
 
Cost: £840

"Fantastic company to use. I will be using S Douglas Roofing for all future roof repairs. I am working hard to inform all firstport managers that S Douglas gives a 1st class service.
"
 
 
 
 
Team:
Mandy
 
 
 

Review 20 Jul 2017
Recommended by customer in KY3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replace wooden roof tile location battes and re-set tiles.
 
Cost: £1260

"Prompt attention after roof leaks reported."
 
 
 
 
 
 

Review 1 Jun 2017
Recommended by customer in KY1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and make good damage.
Roughcast on a garage wall twenty feet plus.
 
Cost: £1300

"Very professional, clean and tidy. Adhering to all health and safety regulations. I would use again."
 
 
 
 
 
 

Review 9 May 2017
Recommended by customer in KY1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and replacement of kitchen roof.
 
Cost: £4812

"Started and finished in agreed timescale even in rainy weather left a satisfactory job, nice finish. "
 
 
 
 
 
 

Review 2 May 2017
Recommended by customer in KY2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Put up scaffolding first. Strip off all tiles. Strips were stripped from all elevations of the roof and when the roof was cleaned and prepared.
Re strapped roof. Renew damaged flashing on 4 relax windows. New roof flashing retiles the roof. Fit rents. Cleaned up all debris from job.
 
Cost: £4440

"We asked MR Douglas to survey our roof after it had been wrongly installed by DR roofing. DR roofing had badly and incorrectly installed the roof . DR roofing damaged the velux flashing. MR Douglas was very helpful and gave us advice how to proceed.
We asked him to redo the roof and we are very pleased with the finished work. He did an excellent job and I would recommend him to friends and family. "
 
 
 
 
 
 

Review 20 Apr 2017
Recommended by customer in KY14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal main roof, new P.V.C facia, soffit boards, guttering and down pipes - carried out work on my son room.
 
Cost: £9000

"I received a quote from Mr. Douglas 1 day after he visited my house. He explained everything he was going to do and I was pleased with his price.
His men done an excellent job and we were very satisfied with their work."
 
 
 
 
 
 

Review 12 Apr 2017
Recommended by customer in KY1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Exclusive repair work done to waterproof on flat roof and replace rotten sections.
 
Cost: £5610
 
 
 
 

Review 6 Apr 2017
Recommended by customer in KY8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of chimney stack and replace with tiles.
 
Cost: £840
 
 
 
 

Review 6 Apr 2017
Recommended by customer in KY1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing roof tiles and installing tiles on eaves.
 
Cost: £2004
 
 
 
 

Review 4 Apr 2017
Recommended by customer in KY1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erect scaffolding remove old roofing materials, clean and prepare roof install new roof-tiled. install new facias, soffits and guttering. At front and back.
 
Cost: £5736

"Work was carried out swiftly and efficiently. Workman were pleasant and helpful. "
 
 
 
 
 
 
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