Keepsafe Storage Centre Ltd

Rutherford Road, Dryburgh Industrial Estate
Dundee
Angus
DD2 3XH

Self Storage

Listed under:  Self Storage
97% recommended   Rating 9.5/10
36 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 36 reviews since 2014
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the products or services was as expected and agreed
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" I have used the company previously for another housemove but the spiralling costs may not be sustainable for future requirements I used the containers over the winter months and I had a concern re...."   more
 
" Jim from keepsafe offers a professional service. My furniture was in storage for 9 months and it was kept safe. Thank you."   more
 
" I wanted to store the furniture from my home prior to a house move and Keepsafe were recommend to me. I visited the Kingsway branch first for a chat and was shown around and the different options ava...."   more
 
" Would highly recommend .always on hand to help with any queries"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
access 3
available 3
bedroom 2
branch 2
Camperdown 4
clean 5
clearly 2
condition 3
container 2
containers 2
courteous 3
customer 7
decided 2
definitely 4
didn’t 2
dry 2
easy 3
Excellent 2
explained 4
facilities 3
facility 3
Fantastic 3
Friendly 10
furniture 2
good 5
Great 4
guy 2
help 6
Helped 2
helpful 13
highly 3
Jim 9
keepsafe 8
located 2
manager 3
needed 3
process 3
professional 3
quality 3
recommend 10
recommended 5
Rue 5
secure 3
service 12
storage 12
store 3
Thank 4
unit 3
van 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Jan 2019
Not Recommended by customer in PH2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
used the storage as per part of my house move
 
Cost: £165
 

"I have used the company previously for another housemove but the spiralling costs may not be sustainable for future requirements

I used the containers over the winter months and I had a concern regards the potential for the moisture issues related to the lower temperatures

The containers are safe, secure, clean, well maintained and user friendly

If there was a suitable reduction scheme for regular or frequent users this may help to offset the costs a bit

I never used the van for moving any of my goods in as I had access to another vehicle, if I wanted to use the van for moving out I would be charged for its use, if it's a one use free hire why should I have to pay for it at the end of the rental, silly example but it's pretty relevant regards additional costs, I ended up renting a cheaper alternative elsewhere...."
 
 
Team:
I can't remember their names but they were all good
 
 
   Business Reply:
Thank you for your feedback regarding your storage experience. Your concern about moisture issues is well noted, we have already addressed this issue. All our storage units have roof insulation to eliminate condensation. The cost of the storage unit that you rented included, vat, 5k insurance, a lock, and 24hour access. We have not increased rental prices for two years in our commitment to keep this cost as competitive as possible. We do advertise a “free move in van” rental (insurance only) available on move in day, to help with the initial cost of moving into storage. The van is also available to hire on move out. Thank you for using our storage facility and we hope you give us an opportunity to serve your storage needs in the future.
 

Review 2 Jan 2019
Recommended by customer in Dd1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Jim from keepsafe kept my household furniture safe for 9 months. Great service and affordable.

"Jim from keepsafe offers a professional service. My furniture was in storage for 9 months and it was kept safe. Thank you."
 
 
Team:
Jim
 
 
 

Review 2 Jan 2019
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storing the furniture from my 3 bedroom house prior to moving into my new home

"I wanted to store the furniture from my home prior to a house move and Keepsafe were recommend to me. I visited the Kingsway branch first for a chat and was shown around and the different options available were explained to me. I decided on a container located outside. The quality of the container was superb and fitted everything from my 3 bedroom house. I didn’t think it would fit but was assured it would and this proved to be true."
 
 
Team:
James
 
 
 

Review 21 Aug 2018
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hire of storage unit

"Would highly recommend .always on hand to help with any queries"
 
 
 
 

Review 21 Aug 2018
Recommended by customer in DD3

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provided large storage unit for 10 months.

"Excellent storage unit. Had the largest unit which was located outside the building. The manager provides a very fair and professional service. Very easy to talk too.

The unit itself was clean and dry and the perfect size to place my possessions from a 3 bedroom house. I had the unit for 10 months. When I moved out of storage my possessions were in the same condition.

I can honestly say that this process was made very simple for me during a very stressful time. I would happily use their services again."
 
 
Team:
The manager
 
 
 

Review 9 Jul 2018
Recommended by customer in DD4
 My Age: up to 29 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 x Van hire.
1 x Storage for 2 month.
 

"Amazing service from start to finish.
10/10 - flawless.
Will/have already recommended."
 
 
 
 
Team:
Jim Rue
 
 
 

Review 17 Apr 2018
Recommended by customer in PH14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage of goods from my fathers house that needed sorted out. Some of it was furniture.
 
Cost: £77
 

"The storage facility was clean and dry. The only downside was the access times as it couldn’t be entered if the staff weren’t present."
 
 
Team:
Jim
 
 
 

Review 15 Jul 2017
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage

"Brilliant service would definitely recommend and use again"
 
 
Team:
Jim
 
 
 

Review 13 Jul 2017
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Use of storage container

"Fantastic service from all staff. Every helpful and courteous. Customet Service is second to none. Very clean and tidy. Can't fault them"
 
 
 
 

Review 13 Jul 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We required storage space for approx. one bedroom flat whilst our home was being refurbished. We were given good information and prices at time of enquiry. Having access to the unit at any time of day or night was extremely helpful.
 
Cost: £195
 

"We were greeted courteously by Jim Rue and every step of the process of using the storage unit and costs were explained very clearly. Jim was right when he suggested the smaller unit would be adequate for our needs, his expertise was correct. He was always very helpful and friendly even remembering our names after only one visit. Very good customer service. We would definitely recommend Keepsafe to store and care for your precious goods."
 
 
Team:
Jim Rue
 
 
 

Review 13 Jul 2017
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rented a unit for household items and hired the van
 
Cost: £120
 

"Jim was great at helping us decide which unit size we needed - and he was spot on! Helped us with the use of the van to move in and out, as well as packing materials and generally really helpful guy. Have recommended to friends who use now. We don't need the extra room now but would use again if we did."
 
 
Team:
Jim (american - sorry can't remember surname)
 
 
 

Review 22 Jun 2017
Recommended by customer in DD4
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Needed storage for household goods for period of 8 weeks then extended by further 2 weeks,whilst out home was leaving refurbished. New boiler,re-wired, new kitchen,ceiling work and re-decoration.
 
Cost: £195

"Camperdown keepsafe was closer to our home so we chose to go there,from the moment we met Jim Rue he made us feel very comfortable with all the details of storage. He explained every step and reassured us that all out items would fit in container. We didn't quite believe him but he was right. He was very friendly and even remembered our names without prompting. He helped make our challenging situation a bit easier. Thanks ever so much. "
 
 
 
 
Team:
Jim Rue
 
 
 

Review 20 Feb 2017
Recommended by customer in DD8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage of household contents

"After finding Keepsafe storage at Camperdown Dundee to buy a couple of packing boxes. The gentleman who served was so helpful and courteous and the product was good quality I decided to use Keepsafe when it became necessary to store our house contents during a lengthy, very stressful protracted purchase of a property. Jim the branch manager is a legend. Nothing was too much trouble. From the first day booking the containers to loading and extending month by month due to the awful conveyancing and then the final emptying days and the hire if the Luton van, Jim was so helpful and calm and nothing was too much trouble. His support and flexibility was such a help during a very tortuous process. I cannot stress this enough what a kind courteous gentleman who knows his stuff. We cannot thank him and Keepsafe enough. I will/am recommend the company to my wide network. Thank you"
 
 
Team:
James Rue
 
 
 

Review 3 Feb 2017
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household items stored in an outdoor container.
Van hire.
 
Cost: £600

"Very friendly staff who were always willing to help. Prices clearly explained, all invoices were detailed, yet concise. Reception area and storage facilities were immaculately presented, as was the van we hired.
Was recommended this company by a friend and would definitely recommend them to others.
Customer service of the absolute highest standard."
 
 
 
 
 
 

Review 24 Jan 2017
Recommended by customer in PH12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage of ten units.
Staff very helpful and informative.
 
Cost: £1500

"The staff at Camperdown location very courteous, helpful. Very clean units and felt units overall most secure. Shall recommend "keep-safe"."
 
 
 
 
Team:
Jim
 
 
 

Review 3 Jan 2017
Recommended by customer in DD3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Self storage over a pre-agreed time period.
 
Cost: £266

"Absolutely fantastic!
- arranged temporary storage for items that wouldn't fit.
- couldn't rate and thank more."
 
 
 
 
 
 

Review 18 Dec 2016
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage locker with external 24/7 access.
5K insurance.
5 x 7 container. Monthly Red Inc Insurance.
 
Cost: £77

"Keepsafe were the only company I could find to repair storage with 24/7 access.
James Rue at Keepsafe Camperdown was very helpful. He made sure I got just what I needed and he was a pleasure to deal with."
 
 
 
 
Team:
James Rue
 
 
 

Review 29 Nov 2016
Recommended by customer in DD1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage facility.
 

"Good quality storage and friendly and knowledgeable staff. "
 
 
 
 
 
 

Review 3 Nov 2016
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage and vans.
 
Cost: £376

"Great customer service friendly and helpful"
 
 
 
 
Team:
Jim
 
 
 

Review 12 Oct 2016
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Safe secure storage of home contents hire of company van to move in and out.
 
Cost: £142

"Very friendly approachable staff, excellent customer service provided. Very down to earth professional easy to understand terms and conditions service provided.

Very helpful if needed help or information. Extremely clean and tidy facilities and van.
"
 
 
 
 
 
 
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