Direct Communications

6 Holly Crescent, Broughty Ferry
Dundee
Angus
DD5 2PS

Telecom Services

Listed under:  CCTV Installation & Service, Telephone Systems
100% recommended   Rating Direct Communications 9.6/100
47 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 47 reviews since 2009
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the products or services was as expected and agreed

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Quick and easy process"   more
 
" Very Good"   more
 
" The work was completed perfectly and promptly. The technician checked 4 other extensions and the link to sky re background nose - adjusted filters etc and stopped background noise at no cost above qu...."   more
 
" The firm telephone the day before to check the time was still ok and phoned in the morning to say they would be 20 mins late, so was excellent customer care. Mr. Bell explained every thing he was doin...."   more
 
 
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Customer Reviews
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Review 2 Apr 2019
Recommended by customer in DD7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 CCTV Camera's installed
 
Cost: £420

"Quick and easy process"
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in PH2
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Faulty telephone socket
 
Cost: £75

"Very Good"
 
 
 
 
 
 


Review 4 Mar 2019
Recommended by customer in DD4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
CCTV
 
Cost: £420
 
 
 
 


Review 12 Feb 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to bedroom telephone extension which was inoperable.
 
Cost: £45

"The work was completed perfectly and promptly.
The technician checked 4 other extensions and the link to sky re background nose - adjusted filters etc and stopped background noise at no cost above quoted (all-out charge - a really good service)!"
 
 
 
 
 
 


Review 5 Dec 2018
Recommended by customer in PH11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of telephone extentions
 
Cost: £80

"The firm telephone the day before to check the time was still ok and phoned in the morning to say they would be 20 mins late, so was excellent customer care. Mr. Bell explained every thing he was doing clearly and tidied up behind himself. He was extremely polite and I was very happy with his work. "
 
 
 
 
Team:
David Bell
 
 
 


Review 2 Dec 2018
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rewiring and re-siting of telephone junction box to move previously botched and ugly cables out of sight.
 
Cost: £55

"Excellent job done. Very clean and tidy. David is efficient and personable tested everything before he left and put the old cable work in the bin. "
 
 
 
 
Team:
David
 
 
 


Review 2 Nov 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving cables from underneath the door through a hole in the wall.
 
Cost: £40

"A fantastic job carried out. Very efficient. The quote given was a minimum fee. "
 
 
 
 
Team:
David Bell
 
 
 


Review 24 Oct 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re wire a phone connection box.
 
Cost: £40

"Good service and workmanship. "
 
 
 
 
 
 


Review 16 Oct 2018
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reconnect phone point which was cut by painter
 
Cost: £40

"Very nice guy carried out his work with care and attention to his surroundings.
No problem using this company again. "
 
 
 
 
Team:
David
 
 
 


Review 14 Sep 2018
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 5 Sep 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New telephone point installation.
 
Cost: £60

"Very good professional tidy job."
 
 
 
 
 
 


Review 19 Oct 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleared fault on phone lines.

 
Cost: £45

"First class service. Came within 30 min of my call for service. Would recommend to others.

"
 
 
 
 
Team:
David Bell
 
 
 


Review 3 Jan 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-wiring of and re positioning of 3 telephone sockets.
 
Cost: £110

"The service provided by a smart courteous and polite young man was 1st class. He was punctual carried out the work as request, was helpful and information regarding advice he gave."
 
 
 
 
 
 


Review 18 Nov 2016
Recommended by customer in DD6
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laying a cable from ow router to ow TV and boxes.
 
Cost: £100

"A very fair price for the work and materials used. Problems overcome and very pleasant chap. "
 
 
 
 
 
 


Review 3 Sep 2016
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was a fault with my phone. This was traced to the main socket - loose wire.
 
Cost: £50

"I used this company 5 years ago when I needed a new main socket put in so I had no hesitation in using them again to trace a fault with my phone. David came out next day, traced the fault and fixed it. I am very happy with the service."
 
 
 
 
 
 


Review 18 Aug 2016
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Telephone extension wire had come loose, Box moved for easy access and re-wired.
 
Cost: £45

"Extremely pleased with the work done. I thought that i need a complete rewire, but it was a disconnected wire instead. Repair operative was so polite and pleasant. I would use this company again."
 
 
 
 
 
 


Review 22 Jul 2016
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted security camera at front door. We can decide if we wish to allow the caller in.
 

"This was the third company we contacted and Direct Communications was the only firm to inspect the site and provide an estimate. The job was finished on time, and a very tidy job they made."
 
 
 
 
 
 


Review 18 Jul 2016
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Broadband/phone problem. Tested line and internal circuit, replaced filters,retested. Broadband increased from 24 MB to 75 MB.
 
Cost: £50

"Great value. Professional,prompt team. Polite and informative. Will recommend."
 
 
 
 
Team:
David
 
 
 


Review 30 Jun 2016
Recommended by customer in DD3
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new main telephone point.
 
Cost: £60

"Very quick, friendly and helpful. Great, neat job!"
 
 
 
 
 
 


Review 13 Jun 2016
Recommended by customer in DD5
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving and rewiring telephone sockets.
 
Cost: £70

"Quick and friendly service."
 
 
 
 
 
 

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