The Roman Glass Group

322 Two Mile Hill Road, Kingswood
Bristol
Avon
BS15 1AJ

Windows & Conservatories

Listed under:  Double Glazing, Glass / Glazier / Glazing, Windows / Window Fitters
0% recommended   Rating 0.5/10
1 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
0.5 /10 Overall Rating 0.5/10
Based on 1 reviews since 2019
 
 
 
Quality 0/10 Quality Rating 0.0
The quality of the work was as expected and agreed

 
Tidy 1/10 Tidy Rating 1.0
There was little disruption and the site was left clear and tidy

 
Service 0/10 Service Rating 0.0
The team was friendly, helpful, considerate and professional

 
Value 1/10 Value Rating 1.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Replacement glass does not fit correctly and has been made to fit by use of excessive "kitchen silicon sealant" type material with a border of approx. over 2 inches wide around the edges. The windo...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Reliable: 0%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 0%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 0%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 16 Jun 2019
Not Recommended by customer in DT4

 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 1/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 1/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and replacement of a curved glass pane in listed building on Weymouth''s seafront - (430x1310 4mm clear glass A-B bend). Replacement glass does not fit correctly and has been made to fit by use of excessive "kitchen silicon sealant" type material with a border of approx. over 2 inches wide around the edges. Roman Glass have continually refused to accept responsibility, or supply a guarantee and have ignored our correspondence.
 
Cost: £567
 

"Replacement glass does not fit correctly and has been made to fit by use of excessive "kitchen silicon sealant" type material with a border of approx. over 2 inches wide around the edges.

The window is now no longer operational, fixed closed with the original latch missing.

Roman Glass have continually refused to accept responsibility, or supply a guarantee and now has ignored our correspondence for almost a year."
 
 
Team:
Mike Baker
 
 
 

Back to top

1