Frameless Glass Curtains Ltd

Unit 17E Altbarn Industrial Estate, Revenge Road
Chatham
Kent
ME5 8UD

Windows & Conservatories

Listed under:  Double Glazing, Glass / Glazier / Glazing, Windows / Window Fitters
100% recommended   Rating 9.5/10
2 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 2 reviews since 2019
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" In addition to the quality of the product - which is stunning, and head an shoulders above anything else on the market - the ongoing support and maintenance is impressive. I had a small issue with ...."   more
 
" we looked at several alternatives before deciding on the FGC product. FGC were great to deal with---always polite--always returned my calls--didn't have any problems with service and found their pro...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

product 2
service 2
addition 1
alternatives 1
attended 1
callsdidnt 1
curtain 1
deciding 1
doors 1
frameless 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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1

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Review 1 Nov 2019
Recommended by customer in BR3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix ratting door and slight scrapping of patio door on floor.

"In addition to the quality of the product - which is stunning, and head an shoulders above anything else on the market - the ongoing support and maintenance is impressive. I had a small issue with the doors recently and their maintenance team came back within 48 hours to resolve everything whilst giving the doors a complete service. Very happy and I would recommend."
 
 
Team:
Unknown
 
 
 


Review 30 Sep 2019
Recommended by customer in LE2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hello september 2019 I cannot speak highly enough about this company....i had a frameless glass curtain installed by them back in 2009 for my patio door /window and I have loved it. I have recently had need to call them to replace one of the panels as it was misting in between the glass. They dealt with it very quickly and efficiently installing a new panel for me---all without charge thank you so much FGC

"we looked at several alternatives before deciding on the FGC product.
FGC were great to deal with---always polite--always returned my calls--didn't have any problems with service and found their product of the highest specification.
The product they installed for me a frameless glass curtain was unique and has been great for the 10 years since installation.
when I had a recent problem it was attended to straight away without charge.
what a great company.
"
 
 
Team:
Gary --Raie
 
 
 

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