Duke & Herzog Ltd - Sales - Estate Agents, LONDON,

Satisfaction Ratings

Overall Rating		9.1/10

Professional		9.3/10

Knowledgeable		9/10

Understanding		9.3/10

Helpful		8.7/10



Code of Practice

Sellers: Ombudsman	100%

Sellers: Fees	100%

Sellers: Buyer services	0%

Sellers: Particulars	100%

Sellers: Viewing	100%

Sellers: Offers	100%

Sellers: Marketing	100%

Buyers: Marketing	100%

Buyers: Accuracy	100%

Buyers: Offer	0%

Recent Reviews

"very supportive and helpful throughout the whole process " more

"We were delighted with the service provided. From the word go, it was clear that they were people we could do business with. Having approached a dozen ...." more

"Condition was a £2k deposit required, which I found unusual and was not particularly happy with. I have not used them before, but would happily rec ...." more



Most Popular Comments

About Us (Information provided by the businesses)

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Legal Name: Duke & Herzog Ltd. Limited Company.

SUMMARY OF ALL REVIEWS	(CLICK TO FILTER THE REVIEWS BELOW)

Reviews by Month

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Reviews that match your Budget


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REVIEWS LISTED BELOW
Sort:	1

Reviewed 2 Nov 2010 Recommended by customer 51.5321, -0.1066 business Duke & Herzog Ltd - Sales https://www.referenceline.com/estate_agents-in-london--20902

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Understanding		10/10
They listened to my needs and acted accordingly

Helpful		9/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing (including email)?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

1 bed flat in Central London - Zone 1 - location, maisonette style, small patio type garden

"very supportive and helpful throughout the whole process"

Reviewed 1 Nov 2010 Recommended by customer 51.61366, -0.07006 business Duke & Herzog Ltd - Sales https://www.referenceline.com/estate_agents-in-london--20902	Cost: £325000

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Understanding		10/10
They listened to my needs and acted accordingly

Helpful		9/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?

Sellers: Buyer services

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing (including email)?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

2 BED SPLIT LEVEL MASSONETTE, NR ANGEL ISLINGTON.

"We were delighted with the service provided. From the word go, it was clear that they were people we could do business with. Having approached a dozen or so estate agents for introductions and valuations, they should out miles ahead of the rest and were by far our first choice. They were professional and did everything they said they would do in a timely manner both before being chosen as principle agent, during and after sale. They left no doubt as to they're ability to secure a sale and demonstrated a good knowledge of the market and current market conditions.
They were conscientious to ensure the process was kept moving and all parts of the chain were kept informed at every stage so that the sale did not stall.
We can only add that we wish they could have helped us secure our next home but we're looking in a completely different location to their customer base. Thank you very much Duke & Herzog, we would most definately reccommend your services to any friends, family and colleagues looking for property in the locations you cover."

Reviewed 1 Nov 2010 Recommended by customer 51.5321, -0.1066 business Duke & Herzog Ltd - Sales https://www.referenceline.com/estate_agents-in-london--20902	Cost: £378000

Satisfaction Ratings

Overall Rating

8/10

Show All


Professional		8/10
The firm acted professionally at all times

Knowledgeable		8/10
The firm showed a good knowledge of local market conditions

Understanding		8/10
They listened to my needs and acted accordingly

Helpful		8/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

1 bed flat, london

"Condition was a £2k deposit required, which I found unusual and was not particularly happy with.

I have not used them before, but would happily recommend Chris Herzog who I found to be helpful, polite, obliging and not so pushy as typical agents.

The information on the property was clear and accurate. Chris was helpful in discussions with the seller. I felt that he was somewhat on their side - which I appreciate is his job, but exacerbated by the fact that the seller was a friend of his."