Duke & Herzog Ltd - Sales

159 Fortess Road
London

NW5 2HR

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Duke & Herzog Ltd - Sales 9.1/100
3 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.1 /10 Overall Rating 9.1/10
Based on 3 reviews since 2010
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9/10 Knowledgeable Rating 9.0
The firm showed a good knowledge of local market conditions
 
Understanding 9.3/10 Understanding Rating 9.3
They listened to my needs and acted accordingly
 
Helpful 8.7/10 Helpful Rating 8.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" very supportive and helpful throughout the whole process"   more
 
" We were delighted with the service provided. From the word go, it was clear that they were people we could do business with. Having approached a dozen or so estate agents for introductions and valuati...."   more
 
" Condition was a £2k deposit required, which I found unusual and was not particularly happy with. I have not used them before, but would happily recommend Chris Herzog who I found to be helpful, pol...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 0%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 0%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clear 2
helpful 2
Herzog 2
process 2
property 2
ability 1
accurateChris 1
agentsThe 1
ahead 1
appreciate 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 2 Nov 2010
Recommended by customer in N1 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat in Central London - Zone 1 - location, maisonette style, small patio type garden

"very supportive and helpful throughout the whole process"
 
 
 
 

Review 1 Nov 2010
Recommended by customer in N1 8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 BED SPLIT LEVEL MASSONETTE, NR ANGEL ISLINGTON.

"We were delighted with the service provided. From the word go, it was clear that they were people we could do business with. Having approached a dozen or so estate agents for introductions and valuations, they should out miles ahead of the rest and were by far our first choice. They were professional and did everything they said they would do in a timely manner both before being chosen as principle agent, during and after sale. They left no doubt as to they're ability to secure a sale and demonstrated a good knowledge of the market and current market conditions.
They were conscientious to ensure the process was kept moving and all parts of the chain were kept informed at every stage so that the sale did not stall.
We can only add that we wish they could have helped us secure our next home but we're looking in a completely different location to their customer base. Thank you very much Duke & Herzog, we would most definately reccommend your services to any friends, family and colleagues looking for property in the locations you cover."
 
 
Team:
Chris Herzog
 
 
 

Review 1 Nov 2010
Recommended by customer in N1 9
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Understanding 8/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat, london

"Condition was a £2k deposit required, which I found unusual and was not particularly happy with.

I have not used them before, but would happily recommend Chris Herzog who I found to be helpful, polite, obliging and not so pushy as typical agents.

The information on the property was clear and accurate. Chris was helpful in discussions with the seller. I felt that he was somewhat on their side - which I appreciate is his job, but exacerbated by the fact that the seller was a friend of his."
 
 
Team:
Chris Herzog
 
 
 
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