Businesses listed in this home improvement section are reviewed by their customers according to the following questions: Read More
SATISFACTION
Quality: The quality of the work was as expected and agreed
Tidy: There was little disruption and the site was left clear and tidy
Service: The team was friendly, helpful, considerate and professional
Value: The firm's charges are reasonable for the work involved
GOOD PRACTICE
Charges: Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
Timing: Before starting work, did the firm explain when the work was expected to start and finish?
Payment: Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
Reliable: During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
Invoice: On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
Guarantee: On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
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