Carbon Rewind Ltd

Unit 62 Park House
Watford
HERTFORDSHIRE
WD18 8PH

Green Energy

Listed under:  Air Source Heat Pumps, Ground Source Heat Pumps
84% recommended   Rating Carbon Rewind Ltd 8.6/100
25 reviews since 2022
 
Satisfaction Ratings
 
Overall Rating
8.6 /10 Overall Rating 8.6/10
Based on 25 reviews since 2022
 
 
 
Quality 8.5/10 Quality Rating 8.5
The quality of the work was as expected and agreed

 
Tidy 8.5/10 Tidy Rating 8.5
There was little disruption and the site was left clear and tidy

 
Service 8.8/10 Service Rating 8.8
The team was friendly, helpful, considerate and professional

 
Value 8.6/10 Value Rating 8.6
The price represents value for money

 
 
 
Recent Reviews 
 
" Very flexible regarding dates for work to be carried out. Polite and friendly service. Adaptable with regards to different windows and available spaces to put vents. House left tidy and very little...."   more
 
" All contact has been friendly and professional. Everything has been explained well and my questions answered promptly. The Operative who fitted the PIV explained the job and how the system works clear...."   more
 
" Jason and Stan fitted air source heat pump, they were here for a week, very prefesional and tidy, great asset to the company, Austin the electrician did the electrical work for the solar panels, again...."   more
 
" Excellent service from Dale and Ron. Explained everything they were planning to do in detail on arrival. (Trickle vents and loft insulation). Quick, clean and tidy. Friendly and no fuss. Highly recomm...."   more
 
 
About Us



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Customer Reviews
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Review 17 Jul 2024
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
DRI-ECO-LC Installed Loft insulation (Hatch already insulated ) 5 pop vents 5 TVs Cavity Wall Insulation

"Very flexible regarding dates for work to be carried out.
Polite and friendly service.
Adaptable with regards to different windows and available spaces to put vents.
House left tidy and very little disruption."
 
 
Team:
electrician who did DRI-ECO-LC very good Dale and Ron loft, David cavity walls.
 
 
   Business Reply:

Dear Customer,

Thank you for your positive review! We're glad to hear that you found our service polite, friendly, and adaptable.

It's great to know that we were able to accommodate your schedule and work efficiently with different windows and spaces for the vents.

We always aim to leave your house tidy with minimal disruption. We appreciate your feedback!

Many thanks & kind regards
Customer Care Team
 


Review 17 Jul 2024
Recommended by customer in TR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
P.I.V system installed in loft including connections

"All contact has been friendly and professional. Everything has been explained well and my questions answered promptly. The Operative who fitted the PIV explained the job and how the system works clearly. He was on time and took great care to protect my property. He was very efficient and had a friendly manner. Everything was left clean and tidy."
 
 
Team:
Austin Bedford
 
 
   Business Reply:

Dear Customer,

Thank you for your wonderful review! We're delighted to hear that your experience has been friendly and professional from start to finish.

It's great to know that the operative provided clear explanations, answered all your questions promptly, and took great care to protect your property.

Your feedback is greatly appreciated, and we will pass on your kind words to the team.

Many thanks & Kind regards
Customer Care Team
 


Review 15 Jul 2024
Recommended by customer in TR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installed air source heat pump, radiators and solar panels

"Jason and Stan fitted air source heat pump, they were here for a week, very prefesional and tidy, great asset to the company, Austin the electrician did the electrical work for the solar panels, again very professional and polite would have them again if needed"
 
 
Team:
Jason, Stan and Austin
 
 
   Business Reply:

Dear Customer,

Thank you for your kind review! We're delighted to hear that Jason and Stan did a professional and tidy job fitting your air source heat pump, and that Austin provided excellent service with the solar panel electrical work. We pride ourselves on having such dedicated and professional team members.

Your feedback means a lot to us, and we appreciate your trust in our company. If you ever need assistance again, we'd be happy to help!

Many thanks & kind regards
Customer Care Team








 


Review 15 Jul 2024
Recommended by customer in TR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Loft insulation and trickle vents.

"Excellent service from Dale and Ron. Explained everything they were planning to do in detail on arrival. (Trickle vents and loft insulation). Quick, clean and tidy. Friendly and no fuss. Highly recommended.
"
 
 
Team:
Dale and Ron
 
 
   Business Reply:

Dear Customer,

Thank you for your fantastic review! We're thrilled to hear that Dale and Ron provided excellent service during the installation of your loft insulation and trickle vents.

We appreciate your recommendation and are glad you had a positive experience!

Many thanks & kind regards
Customer Care Team




 


Review 12 Jul 2024
Recommended by customer in TA19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
PIV installation

"Austin was polite and very efficient.
He double checked I was happy with the placement of the PIV before he started and went through everything at the end with me.
He was also very tidy and even hoovered up after himself!"
 
 
Team:
Austin
 
 
   Business Reply:

Dear Customer,

Thank you for your wonderful review! We're delighted to hear that Austin provided excellent service during your PIV installation.

Ensuring customer satisfaction is our top priority, and we're glad he took the time to confirm the placement and explain everything thoroughly. It's great to know he left your home tidy as well. We appreciate your feedback!


Many thanks & kind regards
Customer Care Team



 


Review 8 Jul 2024
Recommended by customer in TA3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of ventilation and fuse plug

"Austin was punctual and completed the work to a high standard. Communicating throughout the day in relation to location and explaining the works undertaken."
 
 
Team:
Austin Bedford
 
 
   Business Reply:

Dear Customer,


Thank you for your review! We're pleased to hear that Austin was punctual and completed the work to a high standard. It's great to know that he kept you informed throughout the day and explained the work undertaken. We appreciate your feedback!

Many thanks & kind regards
Customer Care Team
 


Review 4 Jul 2024
Recommended by customer in PL27
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cable replacement and set up

"Reference Austin"
 
 
Team:
AUSTIN
 
 
   Business Reply:

Dear Customer,

Thank you for your kind review. We will be sure to pass on your feedback about the cable replacement and setup to Austin, our electrician.

Many thanks and kind regards,
Customer Care Team
 


Review 3 Jul 2024
Recommended by customer in PL30
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Installation of storage heaters and associated ventillation.

"Engineers were friendly, polite and professional. Carried out the work efficiently and cleaned up well afterwards."
 
 
Team:
Lewis, Austin Bedford
 
 
   Business Reply:

Dear Customer

Thank you for your feedback! We're thrilled to hear that our engineers were friendly, polite, and professional. It's great to know they carried out the work efficiently and left everything clean. We appreciate your review!

Many thanks& kind regards
Customer Care Team
 


Review 2 Jul 2024
Recommended by customer in TR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
PIV installation

"Excellent service from first enquiry, home visit.Clean, tidy, no fuss installation on the day."
 
 
Team:
Austin Bedford
 
 
   Business Reply:

Dear Customer,

Thank you for your review! We're thrilled to hear that you had an excellent experience from your first inquiry to the home visit and installation day. We pride ourselves on providing clean, tidy, and fuss-free service. If you need any further assistance, please don't hesitate to reach out.

Many thanks and kind regards
Customer Care Team




 


Review 1 Jul 2024
Recommended by customer in PO33
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Loft insulation grant funded

"Very happy with the work done to top up insulation in the loft, the boys were very polite and tidy, everything was explained to me from start to finish, really could not expect more I have no hesitation recommending this company and they brightened up my day."
 
 
Team:
Dale and Ron
 
 
   Business Reply:

Dear Customer,

Thank you for your fantastic review! We're delighted to hear you're happy with the loft insulation work. Our team prides itself on being polite and tidy, and we're glad everything was explained clearly from start to finish.

Your recommendation means a lot to us, and we're thrilled we could brighten up your day!


Many thanks & kind regards
Customer Care Team



 


Review 27 Jun 2024
Recommended by customer in PO16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Insulation of loft with insulation rolls Draught proofing of loft hatch Installation of trickle vents on windows Lagging of header tanks in loft

"Ron and Dale were excellent installers
They installed my additional loft insulation, explained the works they were doing, and were kind and approachable throughout.

I would highly recommend Carbon Rewind and Ron and Dale as installers due to them being far more courteous than the installers I had for my cavity wall insulation from a different company!

They removed all the stress for me that usually comes with having builders in, and even recommended that I may be able to get further funding to upgrade my heating system in the future.

Thanks again both,
Connor"
 
 
Team:
Ron and Dale
 
 
   Business Reply:

Dear Customer,

Thank you so much for your kind words and for taking the time to share your positive experience with us! We're delighted to hear that Ron and Dale provided excellent service and made the installation process stress-free for you. It's wonderful to know they were courteous, informative, and approachable throughout their work.

We're thrilled that you would highly recommend Carbon Rewind and our team.

We'll pass along your compliments to Ron and Dale. They will be very pleased to hear how much you appreciated their efforts.

Many thanks & kind regards
Customer Care Team
 


Review 24 Jun 2024
Recommended by customer in Cm2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
loft insulation and trickle vents fitted in a 4 bed detached house

"I would highly recommend loft insulation and trickle vent fitters Dale and his partner Ron (I think that was his name -apologies but I forget things when I am tired).

They were tidy, incredibly efficient and kind while working around the challenges of an old and poorly maintained home.
I was regularly consulted and they did an excellent job. They even took pics so I could see the areas of the loft I couldn't check.

They are very good at what they do and treated me with patience and thoughtfulness.

Part of a grant funded home ecofit so no associated cost to myself.
Kind regards."
 
 
Team:
Dale and his partner (think it was Ron?)
 
 
   Business Reply:

Dear Customer,

Thank you so much for your wonderful review! We're delighted to hear about your positive experience with Dale and Ron. It's great to know they were tidy, efficient, and considerate while working around the challenges of your home.

We're glad you felt regularly consulted and that you appreciated the photos of the loft areas you couldn't access.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Many thanks and kind regards
Customer Care Team
 


Review 14 Jun 2024
Recommended by customer in BN17
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Loft Insulation

"The 2 guys Dale and Ron turned up and explained the process of the work to be done .They were very thorough .
I would call them a comedy double act , just funny ,friendly and I felt very comfortable having them in my home .
They brightened up my day .
All work done to a high standard
Really pleased 😊👍"
 
 
Team:
Dale and Ron were the installers for Carbon Rewind.
 
 
   Business Reply:

Dear Customer,

Thank you so much for your wonderful feedback! We're thrilled to hear that Dale and Ron not only provided thorough and high-quality service but also brightened up your day with their friendly and humorous approach. Your comfort and satisfaction are our top priorities, and it's great to know they made you feel at ease.

We're really pleased that you're happy with the work done. 😊👍

Many thanks and kind regards
Customer Care Team
 


Review 4 Jun 2024
Not Recommended by customer in GU35
 
 
Satisfaction Ratings
 
Quality 1/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Conduct EPC survey: Six months it took from first contact to having an EPC certificate in my hand. I hate to think how long it would take to actually get a heat pump installed by them. Thankfully this survey was conducted under a Government grant.

"Clearly fitting an air source pump to my 150 year old property was too difficult for them/they did not want to know so they kept on putting off dealing with it."
 
 
 
   Business Reply:

Dear Dr J,

Thank you for your feedback. We sincerely apologise for the lengthy process you experienced in receiving your EPC certificate. We understand how frustrating this can be and are working to improve our efficiency.

Regarding the air source heat pump, we strive to address the unique challenges of older properties, but we regret that we fell short in your case. Your comments are valuable to us, and we will use them to enhance our services.

If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out.

Many thanks and kind regards
Customer Care team
 


Review 17 Apr 2024
Recommended by customer in MK44
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New air source pump, cylinder, rads and solar panels

"Although communication via emails and phone were all a bit vague, and I wasn’t aware of the full extent of work that was going to be done.
Once work had started, all that attended my property were very professional and polite , in particular Ellis Cormack was an absolute diamond! He Went above and beyond to carry out work to a very professional standard and manner, what a credit to your company.
Richard returned to check everything was up and running properly, which again was brilliant. Now that work has all finished, I am very pleased with the work that has been carried out. And look forward to a eco friendly warm house! 😊

"
 
 
Team:
Ellis Cormack
 
 
   Business Reply:

Dear Suzanne,

Thank you for your feedback regarding the recent installation of the new air source pump, cylinder, radiators, and solar panels.

We sincerely apologise for any confusion regarding communication about the extent of the work. However, we're thrilled to hear that once the work commenced, our team conducted themselves with professionalism and politeness. We will make sure to pass along your kind words to Elis.

We're glad to hear that Richard's follow-up visit ensured everything was up and running properly, and we're delighted that you are pleased with the completed work. We hope that your home will now be both eco-friendly and comfortably warm.

Thank you for choosing our company, and we look forward to serving you again in the future.

Many thanks and kind regards
Customer Care Team
 


Review 26 Mar 2024
Not Recommended by customer in OX5
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 0/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
Upgrade existing economy 7 units.

"I had my old economy 7 heaters upgraded to what I was lead to believe would be more energy and cost efficient, modern units. This turned out to be one of the worst decisions I have ever made. First of all, the technology in new E7 storage heaters works on a passive emission of low level heat, which means that without adequate insulation they will not be adequate. I contacted Carbon Rewind as the 'expert' installer as since the 'upgrades' my home had become inhabitable during winter plus one of the units was not even blowing out heat. One year on and they had done precisely nothing apart from blame Dimplex. I contacted Dimplex and altered the heater settings as advised. This did not work and facing another cold winter, I finally got hold of an electrical manager at Carbon Rewind who agreed to come out to check on the work that had been completed the year before. Lo and behold, one of the heaters was faulty. He also noted that the heaters were too small for the space and likely specced incorrectly. He adjusted the settings on the working unit and my bills went up a whopping 40% as the remaining unit tried, in vain, to heat a large room to 30 degrees. But more trouble was to come.

With my health suffering from the cold and stress, Carbon Rewind eventually accepted that they had made mistakes and offered to make up for the inconvenience by installing an extra storage heater in my kitchen, a fan to drive heat down from the ceiling, and a heated towel rail. They also agreed to replace the faulty heater and one other with larger storage units. Both the towel rail and fan ordered were unfit for the job. They bought another towel rail on the fly, failed to bleed it, and failed to earth one of the new heaters. I was told to order a suitable fan, which they would pay for. More significantly, since the new install was completed, I noticed that my storage heaters had started charging up on a day rate at 98p per hour. I was told the fault was with my electricity supplier and that I should contact them in the first instance. What was more worrying is that the house remained far too cold yet the cost of just taking off the chill was now becoming exponential. In the meantime, a Carbon Rewind expert came out to fiddle with the settings and he told me to take temperatures to trouble shoot the issues. What he failed to tell me that the new Elnur units are in fact 24/7 comfort heaters. When the Octopus engineer came out, he confirmed that my meter had been totally rewired and one of the live sockets left exposed, which presents a risk of electrocution. So without my knowledge or permission, Carbon Rewind rewired my external meter so that it no longer runs on economy 7 and instead has a 24 hour feed. While they were at it, Carbon Rewind removed the duel feed within house, which means that Octopus cannot change me back to economy 7 as the entire heating system now switches off completely. Instead of apologising or disciplining their staff, Carbon rewind deny that they ever tampered with my meter even though this has been evidenced.

They then stated that the new heaters that were installed just months before were out of workmanship warranty and therefore they were no longer obliged to fix the ongoing issues, which were previously in progress. They claimed that the live wire left hanging from the ceiling was because I failed to purchase a new buy one, offered me a £50 Amazon Voucher for the inconvenience of 3 winters with wholly inadequate heating and refused to replace the 24/ Elnur heating that is not like for like Economy 7. They have since discussed my case and proposed that they conduct another round of work installing different storage units and a ceiling fan, but will then consider the matter to be closed at which point they will not be engaging further. So if I agree to their terms, when the work goes wrong yet again I will be have agreed to waive my rights to redress.
"
 
 
Team:
Syed Mahmood, Mike Pigeon
 
 
   Business Reply:

Hi Donna,

We apologise for the inconvenience you've experienced. We understand that you've been in direct communication with our higher management and customer satisfaction team. They have provided you with all possible options and are now awaiting your kind consideration in getting back to them with a response. Rest assured, we are fully aware and committed to ensuring your complete satisfaction in this matter.

Many thanks and kind regards,
Customer Care Team
 


Review 20 Mar 2024
Recommended by customer in OX28
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cavity Wall Insulation

"Jon and Michael communicated an ETA on the morning of the work. They arrived on time, explained the procedure, carried the work out quickly and efficiently and left the site clean and tidy. They were courteous throughout and I am pleased with the work done."
 
 
Team:
Jon Huxley and Michael
 
 
   Business Reply:

Dear Yvonne,

Thank you for sharing your positive experience with Jon and Michael. We're thrilled to hear that they communicated effectively, arrived on time, and carried out the work efficiently. It's great to know that they left the site clean and tidy and were courteous throughout the process.

We appreciate your feedback and are pleased that you are happy with the work done. If you need any further assistance, please don't hesitate to reach out.

Many thanks and kind regards
Customer Care Team
 


Review 6 Mar 2024
Not Recommended by customer in PL31
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 2/10
The team was friendly, helpful, considerate and professional
Value 2/10
The price represents value for money
Show All
 
 
Customer Review
 
solar Panel install under local authority warmer homes grant

"
Carbon Rewind were fine to begin with but we had serious problems with their transparency and their 'take it or leave it' attitude later on. It seemed to me that companies like this should be better schooled in how to work with vulnerable people on low incomes. Their on the ground engineers would say one thing and head office say another. For example head office became very evasive about exactly how many panels would be installed. Eventually after our insistence, the head electrician Richard came and did a proper drone survey and noted that the garage was also viable for four panels to be installed. He told us that they could fit ten panels altogether, six on the house roof and four on the garage. But later his head office got quite aggressive and told me only four would be fitted in total … 'take it or leave it'. When I asked Ovo for clarity they said it was up to the contractor to give me details. On the day of installation I got six panels on the roof and two on the garage which could clearly take two more. What I found frustrating was the head electrician Richard said he would return “in a few weeks” and bring the extra panels “at cost” if necessary at a “few hundred pounds” plus labour. When I asked Olivia at Carbon Rewind some weeks later what the plan was she dismissively tripled the price he quoted me and wanted thousands of pounds to do the work. The additional work was very easy to complete and would have been affordable for someone like me. But now the job is too small for any contractor to consider and the prices they quote are simply out of our reach. Our energy bills are sky high because of Mum's disability related expenses in fuel and the poor insulation in my house. There is a good reason for me needing to maximize how many panels I have. I really felt that Carbon Rewind and Ovo were lacking in transparency in their approach in this scheme.





"
 
 
 
   Business Reply:

Dear Mrs M,

We deeply regret the inconvenience and challenges you've faced with the solar panel installation This falls short of our commitment to providing exceptional service. We are committed to rectifying the situation and addressing your concerns.

To discuss your specific case further and explore potential solutions, we kindly request that you reach out to our dedicated customer care team at customercare@carbonrewind.com or call us at 01923801801. We are eager to work towards a resolution that meets your needs and expectations.

Once again, we appreciate your patience and understanding. Your satisfaction is our top priority.

Many thanks & kind regards,
Customer Care Team
 


Review 14 Nov 2023
Recommended by customer in WD18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
External Wall Insulation to semi detached house plus additional rendering of rear single storey extension to match the render on the EWI. Price paid excludes the grant received from Watford Council''s Carbon Community Programme.

"I had spoken with a couple of people who had work done on their houses by Carbon Rewind and who highly recommended them.

Our project ran through September 2023 after accepting the quotation made in August 2023. Our office contact was Ashley who explained everything politely and ensured all the relevant facts in our conversations were recorded via email.

The scaffolders liaised efficiently with our neighbours (an MOT business) to agree the least intrusive scaffolding on their side of our house and they reassured me that any accidental damage that may occur to roof tiles from the work would be repaired by a roofing contractor at Carbon Rewind's expense.

Ty & Cas did the enabling work very quickly and efficiently and were very polite and helpful.

The installation was done by Meti and Mensur to an extremely high standard. Their work coincided with a week of extreme heat (30 plus degrees) and the hard work they both did in the blazing sun was awesome. I was told that Meti was exceptional at his job and I agree wholeheartedly.

We had not really understood that our single storey extension wasn't included in the insulation quotation (because it has cavity walls) but when this transpired (thank you Ty for breaking the news!) it was very straightforward to solve the issue. Between Ashley at the office and Meti we discussed the way forward. We accepted a very reasonable quotation for matching rendering on the extension and this work was done, meaning the whole exterior of our house looks great as well as having the EWI where it needs it.

The electricians who sorted out the ventilation works did this very efficiently and explained everything they were doing and why.

Ty & Cas returned and sorted out the pipework etc and Ty re-assembled our side gate to account for the narrower side alley. I was very impressed at how quickly they worked and to a very good standard.

My concern that our back roof tiles may be damaged in the course of the works did prove to be the case and Ashley quickly arranged for the roofers to fix this with new tiles.

There is clearly an ethos of excellent customer service at Carbon Rewind and frankly I feel any snags or 'room for improvement' points I may have are far outweighed by the fact that I would not hesitate to recommend the firm and any of the individuals who were on the team. I appreciate that jobs cannot always go perfectly due to many factors but when as a customer you feel treated with respect and listened to as I did throughout, any glitches can be ironed out satisfactorily on both sides.

My special thanks go to Ashley for his unfailing politeness and attention to detail, and to Meti & Mensur for a superhuman job done in that heatwave!

The house looks really smart and I'm very glad we took the plunge and got this done.

Thanks Carbon Rewind!"
 
 
Team:
Ashley Ty Cas Meti Mensur Dan Yuri & Keith
 
 
   Business Reply:

Hi Emma,

Thank you so much for taking the time to share your detailed and positive experience with Carbon Rewind. We truly appreciate your kind words and feedback. It's fantastic to hear that our team, from Ashley to Ty & Cas, Meti, Mensur, and the electricians, provided exceptional service throughout the entire process.

We're delighted that you are satisfied with the outcome, and we appreciate your understanding and cooperation in resolving any issues that arose.

Your recommendation means a lot to us, and we're thrilled that your house looks smart and you're happy with the results.
If you ever need assistance or have further questions, please don't hesitate to reach out. Thanks again for choosing Carbon Rewind!

Many thanks and kind regards
Customer Care team






 


Review 31 Oct 2023
Recommended by customer in TR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
solar panel with inverter installation

"I am really impressed with the entire process of having the solar panels fitted, which has gone very smoothly. The solar/electrical team were so efficient and mindful of my home and a very friendly bunch of guys to have here. Extremely clean and tidy, too!

Everything was explained to me about the work to be carried out. The Solar team arrived on time and worked late to finish the job, which was a long day for them.

I have been fully supported by the office behind the job, who replied to all my queries immediately and were very knowledgeable.

I was also very pleased that registration was put into place, going forward, directly after solar was fitted.

I highly commend all involved and thank you all for your support.

This was done through a government grant, so I cannot comment on that aspect of the job. But the panels and inventor are of an excellent quality, as were all fixtures.
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