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Supporting Local Authority Trading Standards Services

Many local authorities have set up lists of businesses that have passed a stringent vetting process, carried out by Trading Standards, so you can be sure that these are reputable. This means that they have no adverse history of consumer complaints and that they have agreed to follow the spirit, as well as the letter, of the law. Things will still go wrong sometimes, but Trading Standards will be there to help you if you are unhappy, and they will remove any business from the list if they don't behave reputably. Referenceline has been proud to support a number of these schemes for over 10 years, starting with Dundee in 2005. Click on the logos and links below.

Supporting TrustMark

TrustMark is the Government backed quality scheme that signposts people to reputable local firms and expert tradespeople working to Government-endorsed standards in the RMI (repair, maintenance and improvement) sector. TrustMark has approved the following Scheme Providers who ensure that their TrustMark Registered Firmsí technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme that requires qualified inspectors to do these visits, so that tradespeopleís technical competence is checked as well as business practices and customer satisfaction. All of these Scheme Providers are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained.

Supporting Trading Standards Nationally

National Trading Standards Estate and Lettings Agency Team (NTSELAT)
NTSELAT protects consumers and businesses by enforcing the Estate Agents Act (1979) and is responsible for issuing individual banning or warning orders under the Estate Agents Act; maintaining a public register of such banning or warning orders; approving and monitoring consumer redress schemes; providing specific advice and guidance to businesses and consumers about their rights and obligations under the Act.